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Level 2

Can not use the employee section of QBs

Since I upgraded to the 2020 version of Desktop Pro, I can not longer open the employee section.  Is QBs mad, because I no longer use their payroll service?  I get an error message saying I have to update, I have tried several times.  If I try to open the employee section, I get the error message, once I click that – it is all over!  QBs shuts down. 

Prior to the update, I was able to enter employee’s information and enter payroll manually. 

I had a live person help with the original update.  I used chat to try to fix this. 

 

Come on QuickBooks/Intuit.  We pay for this, we should be able to use it.

 

Does anyone have any suggestions?

Solved
Best answer June 22, 2020

Best Answers
QuickBooks Team

Can not use the employee section of QBs

Hi there,

 

I'm here to walk you through a few troubleshooting steps that will help resolve your issue.

 

Accessing the Employee Center is affected due to the recent update from Windows 10 v1809, v1903, and v1909. You'll need to manually download the update to get this fix by going to the Start menu. Proceed to Settings, click Windows Update, then click “Check for Updates”. 

 

Once updated to the latest Windows version, you can open QuickBooks, and access the Employee Center.

 

If the same issue persists, I suggest chatting with our QuickBooks Desktop Payroll Team. This way, they can further investigate what's causing this behavior.

 

Also, I recommend updating your tax table every time you pay employees. It will keep the most current and accurate rates and calculations for supported state and federal tax tables, payroll tax forms and e-file and pay options.

 

Let me know how everything turns out by clicking the Reply button below. I'm always right here to help.

View solution in original post

2 Comments
QuickBooks Team

Can not use the employee section of QBs

Hi there,

 

I'm here to walk you through a few troubleshooting steps that will help resolve your issue.

 

Accessing the Employee Center is affected due to the recent update from Windows 10 v1809, v1903, and v1909. You'll need to manually download the update to get this fix by going to the Start menu. Proceed to Settings, click Windows Update, then click “Check for Updates”. 

 

Once updated to the latest Windows version, you can open QuickBooks, and access the Employee Center.

 

If the same issue persists, I suggest chatting with our QuickBooks Desktop Payroll Team. This way, they can further investigate what's causing this behavior.

 

Also, I recommend updating your tax table every time you pay employees. It will keep the most current and accurate rates and calculations for supported state and federal tax tables, payroll tax forms and e-file and pay options.

 

Let me know how everything turns out by clicking the Reply button below. I'm always right here to help.

View solution in original post

Level 2

Can not use the employee section of QBs

Thank you for your help. I download the Windows update, QBs still shutting down.  I will try to update the payroll again.  If that does not work -- I will call. 

 

Again, I do appreciate your help!  :)

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