Level 7

Question

Cancel a scheduled payroll

18 replies
398 views

quickbooks inserted an error in my payroll (for 33 employees) i need to cancel the payroll and re-enter it. how?

QuickBooks Online

JenoP

QuickBooks Team

Hi there, qbcelerapro.

You will need to delete the paychecks if they aren't processed yet. Please open this article and follow the steps on how to delete them: Edit, delete, or void employee paychecks.

If you're using Direct Deposit, you will need to delete the transactions before 5 PM, two banking days before the check date. Otherwise, we will not be able to stop the transactions from posting to the employee's accounts. Check out this article for more details: Reverse a direct deposit in QuickBooks Payroll.

Once deleted, you can go back and reprocess the payroll. Let me know if you need anything else.

J

Jfkastq

I processed payroll through an old company file.

When I processed payroll for the following week in the active company file, QB imported the payroll that I had processed in the old payroll file.

Now there is a scheduled payroll in the payroll center for the dates I processed in the old company file.

Can I delete it?

R

Ryan_M

Moderator

Hi @Jfkastq,

I'll share insight on your query about deleting a scheduled payroll in your QuickBooks Online (QBO) company. Be advised, this option becomes available if there's no employee assigned to the schedule you wish to delete.

Follow these steps:

Go to the Gear icon.
Select Payroll Settings.
Tap Pay Schedules in the Payroll and Services section.
Click Edit.
Hit Delete to remove the payroll schedule.

See this article for additional details on managing your payroll schedules: Set up and manage payroll schedules. This lists schedule types available for QBO Payroll, including a short description for each.

Since you've already run payroll for your employees, you can check out this article: Add pay history to QuickBooks Online Payroll. This is so you can import your payroll data, then run the payroll on the next scheduled pay date.

I'd also suggest running your payroll on a single QBO company so you won't have any issues tracking payroll taxes, keeping your books accurate.

Don't hesitate to leave a comment below in case you have other questions. I'll be sure to get back to you.

8

805Jackie

I just started QB payroll and Initially there was a scheduled payroll for pay period 9/27-10/03 that we ended up not processing and I need to cancel it as it is still pending

How do I cancel?

Tori B

QuickBooks Team

Hey there, @805Jackie.

Great having you here with us in the Community. Thanks for joining the thread.

We can certainly delete the pending payroll right from QuickBooks as long as it's not been processed yet. I've included some steps to delete the pending payroll below.

Select Employees from the top menu bar.
Choose Payroll Center.
Click the Pay Employees tab.
Locate then click the payroll in the Recent Payrolls section.
Choose the paycheck you need and click the Delete button.
Select OK to confirm the changes.

However, depending on your processing time, the debit from your bank for taxes and direct deposit might not be stopped.

In the event your deadline to cancel has passed, this worker will receive their funds in the associated bank account. You can void their payment and collect your money back from the employee. Additionally, you may qualify to submit a request for direct deposit reversal.

Please let me know if you have any questions or concerns. I'll always be around to lend a hand. Take care!

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