Deletion of Paystub Item

spcc · ‎March 10, 2021

So, I am trying to figure out how to delete an item off of one of our employee's paystub. I accidentally did not set up the correct health insurance (company paid) for last month's paychecks/paystubs and just noticed for this month's that two health insurances are showing up on the paystub. So, I went through the liabilities list and removed the old health insurance. I made sure that all checks made out to the health insurance have the correct payroll item, the new company paid health insurance. I went through the employee's payroll info and made sure the correct health insurance is selected. However, when I go through payroll setup it still shows the old health insurance listed but not active. There is no option to delete it and I am wondering if this is why it keeps showing two health insurances on the paystub instead of just one health insurance?

Hope you can help a very frustrated novice bookkeeper.

Charies_M · ‎March 10, 2021

Hello, spcc.

If you haven't submitted the paycheck for your employee, you can edit the information and remove the old health insurance item. This will reflect in their pay stubs.

Here's how:

From the Employees Menu select Edit/Void Paycheck.
Enter a date range to find a paycheck and select the paycheck to edit it.
Delete the paycheck then recreate it if the paycheck has been created and NOT submitted.

However, if the paychecks are already processed, you no longer have the option to delete them just like what you experience.

In this case, you'll need to contact our QuickBooks Care Support. They can help make the necessary corrections.

Here are the steps to contact support:

Click Help at the top menu and select QuickBooks Desktop Help.
In the Have a Question? window, enter a topic.
Click Contact us.
Hit the Stat Messaging button.

Please take note our operating hours for chat support depend on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.

Learn more about the possible steps you want to do with paystubs through the following articles below:

The Community will always have your back if you need anything else while working with QBO. Have a good one.

View solution in original post

Charies_M · ‎March 10, 2021

Hello, spcc.

If you haven't submitted the paycheck for your employee, you can edit the information and remove the old health insurance item. This will reflect in their pay stubs.

Here's how:

From the Employees Menu select Edit/Void Paycheck.
Enter a date range to find a paycheck and select the paycheck to edit it.
Delete the paycheck then recreate it if the paycheck has been created and NOT submitted.

However, if the paychecks are already processed, you no longer have the option to delete them just like what you experience.

In this case, you'll need to contact our QuickBooks Care Support. They can help make the necessary corrections.

Here are the steps to contact support:

Click Help at the top menu and select QuickBooks Desktop Help.
In the Have a Question? window, enter a topic.
Click Contact us.
Hit the Stat Messaging button.

Please take note our operating hours for chat support depend on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.

Learn more about the possible steps you want to do with paystubs through the following articles below:

The Community will always have your back if you need anything else while working with QBO. Have a good one.

Charies_M · ‎March 11, 2021

Hi, spcc.

Hope you’re doing great. I wanted to see how everything is going about deleting a paystub item in QBDT. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

spcc · ‎March 12, 2021

Thanks! I will have to call support. Already issued check.

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Deletion of Paystub Item