cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 3

Employee Paystub Access - Error

Good Morning, 

 

I have a employee who has been able to get access to his pay stub in the past and he was trying to sign in yesterday and got an error saying Something not quite right We can't find your company in our system. Let your employer know to reach out to us for help. I tried to access my pay stub from my phone and had no problem. Then I tried from my desktop and got the same error. How do I go about getting this corrected? 

Thanks, 

CK18

Solved
Best answer July 31, 2020

Best Answers
Highlighted
QuickBooks Team

Employee Paystub Access - Error

Hi there, CK18.

 

I'll make sure that you and your employee can view the pay stub.

 

Usually, when a user encounters unexpected behavior, like runtime errors, we can perform basic browser troubleshooting to fix the issue. It could be that the stored temporary internet files are the reason why you're having issues accessing your pay stub. 

 

We can start by accessing your QuickBooks Workforce account in a private/incognito browser. Feel free to use these shortcut keys:
 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P

Once you're in, let's go to the Paychecks section to view your pay stub. If it's working fine, we'll have to go back to your regular browser and clear the cache to eliminate the junk files.

 

If the same thing happens, we can use other supported browsers. It could be that the one you're currently using right now has a temporary problem with QuickBooks Workforce

 

Additionally, here are some helpful references that you can check to help manage your paychecks and W-2s:

 

Please don't hesitate to leave a reply below if you any other concerns or additional questions. You can always tag me in your comments.

View solution in original post

1 Comment
Highlighted
QuickBooks Team

Employee Paystub Access - Error

Hi there, CK18.

 

I'll make sure that you and your employee can view the pay stub.

 

Usually, when a user encounters unexpected behavior, like runtime errors, we can perform basic browser troubleshooting to fix the issue. It could be that the stored temporary internet files are the reason why you're having issues accessing your pay stub. 

 

We can start by accessing your QuickBooks Workforce account in a private/incognito browser. Feel free to use these shortcut keys:
 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P

Once you're in, let's go to the Paychecks section to view your pay stub. If it's working fine, we'll have to go back to your regular browser and clear the cache to eliminate the junk files.

 

If the same thing happens, we can use other supported browsers. It could be that the one you're currently using right now has a temporary problem with QuickBooks Workforce

 

Additionally, here are some helpful references that you can check to help manage your paychecks and W-2s:

 

Please don't hesitate to leave a reply below if you any other concerns or additional questions. You can always tag me in your comments.

View solution in original post

Need to get in touch?

Contact us