I can see the importance of activating your direct deposit in your QuickBooks Desktop (QBDT) software, @acidburnz.
I’ve check here on my end and find out the investigation (INV-53991) is still marked as open. Rest assured our engineering team is aware of this and is working to resolve this as soon as possible.
In the meantime, you’ll want to manually create a paycheck for your employees. Let me show you how:
- Go to the Employees menu, then select Pay Employees, and select from the check types Scheduled Payroll, Unscheduled Payroll, or Termination Check.
- Select the appropriate schedule in the Create Paychecks section, and select Start schedule Payroll.
- Verify the Pay Period Ends date, Check Date, and Bank Account the money is drawn from.
- To see everyone's paycheck details, select Open Paycheck Detail.
- Select Save & Next to go to the next employee, or select Save & Close to go back to the Enter Payroll Information window.
- When the checks are ready to be created, select Continue.
- Review the Check/Direct Deposit printing options.
- Verify the amounts for each employee, and select Create Paychecks.
- Print paychecks and print pay stubs now or later if desired.
You can also read this article for more details about the process: How do I create a paycheck for an employee?
Additionally, I recommend contacting our Support team. I understand you already contacted them. However, it would be best to reach out to them again so they’ll add you to the list of affected users and be notified via email of any updates. To contact them, you can follow the steps shared by colleague Rasa_LilaM above.
Once everything is all set, you can utilize these articles for guidance in setting up direct deposit in QBDT:
I appreciate your patience while we’re working to fix this. If you have other queries about managing your employees’ or QuickBooks, you can always tag me in your reply. I’ll be around to help you. Stay safe and keep well.
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