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jrsytsma
Level 2

Direct deposit confirmation email

I (and my clients) are receiving the Direct Deposit email confirmations but NOT the EFTPS "successfully processed" email.

 

This has gone on for weeks and to have NO resolution from Intuit is just simply unacceptable!  Will Intuit cover the "failure to deposit" tax penalties because their QBDT is not operating as required??!!

 

I am joining this link to hopefully get an update email from Intuit on this issue.  Will that happen?  What is the expected resolution date?

stephanienas06
Level 1

Direct deposit confirmation email

I am having the same problem. This is clearly an Intuit problem, not a problem with us accountants who have been using QB Desktop for ages.

I have not received any EFTPS e-pay confirmation emails for a week.

Make this a top priority in urgency to fix. We are TRUSTING Intuit and RELYING on this consistent processing. IT IS CRUCIAL!

danielle8
Level 2

Direct deposit confirmation email

I received the Direct Deposit confirmation, just not the Tax Payment confirmations. 

 

Spoke with Inuit and got the same answer "We know and are trying to resolve. Please check with your tax agency to confirm the payments have been accepted." Thanks, I have 75 clients I will have to do that with.......

 

Frustrating for this time of year!

Vandersonea
Level 3

Direct deposit confirmation email

Sorry Intuit, but you are the issue. Still not receiving confirmation emails for payroll tax deposits. You need to get the escalated to TOP PRIORITY.  We pay enough money for your software. You need to address the issue and not put it back on the accounting community to figure it out.

sekmekji
Level 3

Direct deposit confirmation email

Just another example of Intuit not taking responsibility for their bugs and their bots responding to our comments with basic info that we have all already tried.  I'm having the same issue, no emails from payroll tax payments.  Very frustrating.

StephanieF89
Level 1

Direct deposit confirmation email

With the 1000% increase in payroll service and 1000% increase in QB desktop, you would think there would be a definitive answer. Do us all a favor and quit saying contact us. Post the fix to this and pay the penalties that small businesses have incurred do to the poor service you are giving. 

year96
Level 1

Direct deposit confirmation email

This has nothing at all to do with all the customers SPAM email settings. In some cases these notifications have worked for years.

 

What we need is an acknowledgement from Intuit that this is broken and a clear timeframe to resolution. Sending customers in circles and taking full responsibility is disingenuous, I've personally been told 6 different stories from Intuit support as an enterprise customer.

 

This is the king of experience that makes you begin looking at other platforms to move away from Quickbooks.

 

Own the error, stop jerking your customers around. 

v.frey
Level 3

Direct deposit confirmation email

just like everyone else I am not getting the following email, which I have been receiving for years with no issues. The last one I received was in November, which seems like that is when the issues has started for a lot of us. Come on Quickbooks, do your Job!! and don't make ours more difficult than it is already. We had faith in purchasing your product EVERY YEAR, give us what we pay for and its not us to solve your issues with your product.

 

 

 

From: [email address removed] <[email address removed]>
Sent: Thursday, November 9, 2023 4:50 PM
Subject: Payroll direct deposit receipt

 

 

Payroll direct deposit receipt

We received your payroll for AUCOIN & ASSOCIATES INC on November 9, 2023 at 2:45 PM Pacific Time and your payroll direct deposits will be withdrawn from your bank account on November 10, 2023 and paid on November 13, 2023.

----------------------------------------------------------------------------------------------------------------------

Here's a summary of payroll direct deposit:

AlverMarkT
QuickBooks Team

Direct deposit confirmation email

I understand the frustration you're encountering with not receiving the direct deposit confirmation emails, which you have been accustomed to getting regularly, @v.frey. I'm here to help.

 

After adding the Intuit service-related email addresses as "safe senders" in your email account, the problem of receiving email confirmation persists on your end. With this, I encourage contacting our Support team to take this issue to our product engineers and create an investigation case. 

 

  1. In your QuickBooks Desktop, go to the Help menu at the top, then select QuickBooks Desktop Help/Contact Us.
  2. Click Contact Us.
  3. Give a brief description of your issue, then Continue.
  4. Sign in to your Intuit account and tick Continue, then Continue with my account.
  5. We'll email you a single-use code. Enter your code and select Continue.
  6. Choose to chat with us or Have us call you.

 

For now, let me share how you can view and print payroll confirmation reports that displays the employee name, the direct deposit amount per employee, and the total amount to be withdrawn from your payroll account. Here's how: 

 

  1. Go to Employees, and select View Payroll Run Status.
  2. In the Recent payrolls section, select a payroll.
  3. Select the View Payroll Run Status dropdown, then Selected payroll. You'll see the status of the paycheck in the Payroll status window.

 

For more information on how to check the status of your employee direct deposits in QBDT Payroll, you can refer to this article: Check the status of your employee direct deposits in QuickBooks Desktop Payroll.

 

As a future reference, let me add this guide on how you can enter historical tax payments that you made during the current or previous years: Enter historical tax payments in Desktop payroll.

 

We're always here in the Community should you have further updates on the delays of the payroll direct deposit confirmation email. We'll do our best to assist. Take care. 

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