I am having the same problem. This is clearly an Intuit problem, not a problem with us accountants who have been using QB Desktop for ages.

I have not received any EFTPS e-pay confirmation emails for a week.

Make this a top priority in urgency to fix. We are TRUSTING Intuit and RELYING on this consistent processing. IT IS CRUCIAL!

I received the Direct Deposit confirmation, just not the Tax Payment confirmations. 

Spoke with Inuit and got the same answer "We know and are trying to resolve. Please check with your tax agency to confirm the payments have been accepted." Thanks, I have 75 clients I will have to do that with.......

Frustrating for this time of year!

Sorry Intuit, but you are the issue. Still not receiving confirmation emails for payroll tax deposits. You need to get the escalated to TOP PRIORITY.  We pay enough money for your software. You need to address the issue and not put it back on the accounting community to figure it out.

Just another example of Intuit not taking responsibility for their bugs and their bots responding to our comments with basic info that we have all already tried.  I'm having the same issue, no emails from payroll tax payments.  Very frustrating.

With the 1000% increase in payroll service and 1000% increase in QB desktop, you would think there would be a definitive answer. Do us all a favor and quit saying contact us. Post the fix to this and pay the penalties that small businesses have incurred do to the poor service you are giving. 

This has nothing at all to do with all the customers SPAM email settings. In some cases these notifications have worked for years.

What we need is an acknowledgement from Intuit that this is broken and a clear timeframe to resolution. Sending customers in circles and taking full responsibility is disingenuous, I've personally been told 6 different stories from Intuit support as an enterprise customer.

This is the king of experience that makes you begin looking at other platforms to move away from Quickbooks.

Own the error, stop jerking your customers around. 

just like everyone else I am not getting the following email, which I have been receiving for years with no issues. The last one I received was in November, which seems like that is when the issues has started for a lot of us. Come on Quickbooks, do your Job!! and don't make ours more difficult than it is already. We had faith in purchasing your product EVERY YEAR, give us what we pay for and its not us to solve your issues with your product.

From: [email address removed] <[email address removed]>
Sent: Thursday, November 9, 2023 4:50 PM
Subject: Payroll direct deposit receipt

Payroll direct deposit receipt

We received your payroll for AUCOIN & ASSOCIATES INC on November 9, 2023 at 2:45 PM Pacific Time and your payroll direct deposits will be withdrawn from your bank account on November 10, 2023 and paid on November 13, 2023.

----------------------------------------------------------------------------------------------------------------------

Here's a summary of payroll direct deposit:

I understand the frustration you're encountering with not receiving the direct deposit confirmation emails, which you have been accustomed to getting regularly, @v.frey. I'm here to help.

After adding the Intuit service-related email addresses as "safe senders" in your email account, the problem of receiving email confirmation persists on your end. With this, I encourage contacting our Support team to take this issue to our product engineers and create an investigation case. 

1. In your QuickBooks Desktop, go to the Help menu at the top, then select QuickBooks Desktop Help/Contact Us.
2. Click Contact Us.
3. Give a brief description of your issue, then Continue.
4. Sign in to your Intuit account and tick Continue, then Continue with my account.
5. We'll email you a single-use code. Enter your code and select Continue.
6. Choose to chat with us or Have us call you.

For now, let me share how you can view and print payroll confirmation reports that displays the employee name, the direct deposit amount per employee, and the total amount to be withdrawn from your payroll account. Here's how: 

1. Go to Employees, and select View Payroll Run Status.
2. In the Recent payrolls section, select a payroll.
3. Select the View Payroll Run Status dropdown, then Selected payroll. You'll see the status of the paycheck in the Payroll status window.

For more information on how to check the status of your employee direct deposits in QBDT Payroll, you can refer to this article: Check the status of your employee direct deposits in QuickBooks Desktop Payroll.

As a future reference, let me add this guide on how you can enter historical tax payments that you made during the current or previous years: Enter historical tax payments in Desktop payroll.

We're always here in the Community should you have further updates on the delays of the payroll direct deposit confirmation email. We'll do our best to assist. Take care. 

I have been using QuickBooks desktop direct deposit for 5 years now and have always received the confirmation email.  This pay period I waited 24 hours for the email and have yet to receive it.  I have done a search as suggested to others with the same problem.  This is the first time this has happened in 5 years.  I am pretty sure my email provider has the needed addresses as "Safe Senders".  Especially since I processed the EFTPS payment through QB and I received the confirmation email for that.

@Fiscal Manager KLCCOA  They have been slow on sending the confirmation e-mails the past couple weeks; I've been receiving mine a day or two after scheduling the direct deposit, usually at 4 in the morning.

Hi there, @Fiscal Manager KLCCOA.

I understand the importance of receiving a confirmation email about your direct deposit payment in QuickBooks Desktop. I'm here to help you get the best help to address this issue.

Since you have already added the Intuit service-related email addresses as Safe Senders in your email account, I recommend contacting our QuickBooks Desktop Payroll support to investigate this case further.

Here's how:

1. In your QuickBooks Desktop, head to the Help menu at the top, then select QuickBooks Desktop Help/Contact Us.
2. Select Contact Us.
3. Provide a short description of your case, then Continue.
4. Sign in to your Intuit account and tick Continue, then Continue with my account.
5. We'll email you a single-use code. Enter your code and click Continue.
6. Choose to chat with us or Have us call you.

Additionally, you can also consider entering historical tax payments in QuickBooks Desktop.

Please don't hesitate to leave a reply if you have further questions or concerns about QuickBooks Desktop Intuit Development. We're always here to assist you.

Thank you.  I hate calling in for QuickBooks payroll help.  I always seem to get the wrong department and then it takes them multiple transfers to get me to the correct one.  I will give it a couple of days and then go from there.

I have two companies for which I use QB.  I get the DD Confirmation email every time for one company but the 2nd company stopped getting it.  I put the companies side by side on my desktop and checked all the "preferences" but there were no differences.  I could never find a place in the program to activate a DD Confirmation e-mail.  I have no issues with my e-mail, and have checked spam and everything else possible.  Suggestions?

Your direct deposit status affects the process of receiving the confirmation email after submitting your payroll, Rlmcann. Let me help verify this setup and route you to our QuickBooks Desktop (QBDT) support team if the issue persists.

Let's start by visiting the Direct Deposit setup and ensure it is active. You can do so by following the steps provided below:

1. Log into your QBDT account.
2. At the upper panel, select Employees.
3. Go to My Payroll Services, then check if it has the option to Activate Direct Deposit.  
4. If the option displays as Activate Direct Deposit like the screenshot below, it indicates being currently off. To turn it on, click the option and follow the provided prompts.
   
   
   

Furthermore, if your setup is all set and the issue persists, it would be best to contact our QBDT support team. They have specialized tools to securely examine and offer thorough information to resolve the issue in real-time. To reach our customer support team, here's how:

1. Open your QBDT account.
2. At the top of your account, select Help.
3. Choose QuickBooks Desktop Help/Contact Us.
4. Click on Contact Us.
5. Please give a brief explanation of your concern, then press Continue.
6. Log into your Intuit account. Select Continue, then Continue with my account.
7. A single-use code will be sent to your email. Type in your code and click Continue.
8. Choose if you want to Chat with us or Have us call you.

Please know that our QBDT support hours vary on your subscription. Here's a list you can refer to:

• QBDT Plus users (Mac, Pro, and Premier) can contact support Monday to Friday from 6 AM to 6 PM.
• QBDT Enterprise users, you can reach them at any time of the day.

Additionally, you can generate QBDT payroll reports to gather information and insights about your business and employees. You can refer to these resources for further details:

• Run payroll reports
• Create a payroll summary report in QuickBooks
• Customize payroll and employee reports

Feel free to contact me through this thread if you require additional support with your direct deposit confirmation email or any QBDT-related inquiry. I'm always ready to assist you.