Showing results for 
Search instead for 
Did you mean: 
Level 1

Direct deposit for employee payroll Error 61102

I have set up our company checking account for direct deposit successfully, When I entered the employees bank info, I get Error code 61102 We are having a problem verifying your account status. Contact us for help resolving this issue. 

Jo Ann Beal

White Oak Investments 


6 Comments 6

Direct deposit for employee payroll Error 61102

Let me make sure this is taken care of, jb1691.


There are a few factors why you're getting the direct deposit Error 61102 in QuickBooks Desktop. To be able to verify the cause of this error requires pulling up your account. That said, I recommend contacting our QuickBooks Care Team so they can take a look at the status of your direct deposit and further investigate and come up with a fix.


Here's how you can reach us:

  1. Click Help at the top menu and select QuickBooks Desktop Help.
  2. In the Have a Question? window, click Contact us.
  3. Enter the details of your concern and click Continue.
  4. Choose how you want to reach them and enter the needed information.​

I'd appreciate if you'd let me know the results. I want to make sure this error gets resolved. If you have other questions, please let me know.

Level 1

Direct deposit for employee payroll Error 61102

it keeps giving me this error when I try to sign in.. because I can not remember my 

PIN number.

Kristine Mae
QuickBooks Team

Direct deposit for employee payroll Error 61102

That error occurs when you're trying to send the payroll without a pin or password, Angela69.


This will be resolved by resetting the pin. I'll guide you how:

  1. Log in to QuickBooks as the admin.
  2. Click Employees, then go to Send Payroll Data.
  3. In the Send/Receive Payroll Data window, click Send.
  4. In the Payroll Service PIN window, click Forgot your PIN?.
  5. Enter the admin password in the field, then click OK.
  6. Enter a new PIN when prompted.
  7. Click Submit.

If you're still unable to reset the PIN, check this article, and go directly to Reset a lost or forgotten PIN


Get in touch with us if you have other payroll concerns. We're here to address them. 

countywide auto
Level 1

Direct deposit for employee payroll Error 61102

so, once again what do i need to do to fix this? i have had nothing but trouble!!!

Tori B
QuickBooks Team

Direct deposit for employee payroll Error 61102

Hello, @countywide auto


Thanks for following the thread. 


Let's try resetting the admin password to the company file, then reset the PIN. I've included the steps below to do this. 


1. Sign in as the admin user. 

2. Open the Company menu, then choose Change Password



3. Once you've changed your password, log out of the company file and close QuickBooks. 

4. Sign back into the company file using the new admin password. 


After changing the admin password, you can now try to reset the PIN in QuickBooks. For further details, check out Change or recover forgotten/lost PIN for processing Direct deposit


As mentioned by my colleague above, if you're continuing to face issues after trying the steps above, you'll need to contact support to see if there is an issue on the back end that's causing this error to occur. They have the tools that can access your account to review further. 


Please let me know if you have additional questions or concerns. You can always reach out to the Community or me anytime you need a helping hand. Take care!





Level 1

Direct deposit for employee payroll Error 61102

i did that and reset pin.  however when i try with new pin i get error code 1000.  to many attempts and wait for 15 min.   i have waited several times for 15 min and even shut down, restarted qb and get same error

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us