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Level 1

Direct deposit password reset

QuickBooks Team

Direct deposit password reset

Hello there, @jimhendrixjr.


Welcome to the Community. I'm delighted to guide you in the right direction on how you can reset your Direct Deposit pin. 


You can quickly change your Direct Deposit PIN either through the Account Maintenance page or the Send Payroll Data window. Just ensure you're logged in as the Admin before you follow these steps, then follow these steps below:  


Change PIN in Account Maintenance page

  1. From the Employees menu, select My Payroll Services, then Account/Billing Information.
  2. Sign in to your Intuit Account.
  3. In the Direct Deposit section, select the Update link next to the Direct Deposit PIN.
  4. Enter your current PIN, create a new PIN, and then confirm the new PIN.
  5. Click Submit.

Change PIN in the Send Payroll Data window

  1. From the Employees menu, select Send Payroll Data.
  2. In the Send/Receive Payroll Data window, click Send.
  3. Select Forgot your PIN?
  4. In the Password field, enter your Admin password.
  5. Click OK.
  6. Enter a new PIN, then hit Submit.


For additional insight, you can also check out this article: Change PIN for processing direct deposit payroll


I'm always around if you have other questions. I'd be more than happy to help you out. 

Level 1

Direct deposit password reset

I am receiving this error code:

Problem signing on to payroll Service

Sign-on was rejected


Additional information from the Payroll service:

Problem the pin has been entered incorrectly too many times.  For security, we've temporarily locked access to the payroll service.  solution wait 15 minutes then re-enter your pin.


Even when I wait till the next day and attempt to create a new pin under my payroll services and sign in as administrator, I still receive the above message.  Do I need to wait another day to make these changes?



QuickBooks Team

Direct deposit password reset

Hi there, 8184Bts.


Thanks for reaching out to the QuickBooks Community. I would recommend contacting our support team. Here's how to reach them:

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Enter your concern, then select Continue.
  5. Choose a way to connect with us: Start Messaging or Get a Callback.

They'll be able to do a screenshare and properly diagnose the issue. Please let me know how it goes. I'm only a reply away.

Mai - PWC
Level 1

Direct deposit password reset

I am having the same problem, and on the Help tab, if you choose QuickBooks desktop help, it doesn't give you the option, contact us. A screen to type in your concerns pops up, I tried searching for contact us, and it lead me to the option, to message or call me back. Before you can even submit your choice you have to submit your information, but it doesn't let me enter anything for some reason. I tried both ways of contacting me, thru messaging and a call back, both options won't let me enter my information, so I can't even submit it. Please help!

Candice C
QuickBooks Team

Direct deposit password reset

Good afternoon, @Mai - PWC


Thanks for joining in on this thread and adding the extra clarification about getting in touch with our Customer Support Team


It's my priority that you're able to speak with our support team so that you can get your issue resolved as soon as possible. Let's try a different way to contact them. Don't worry. It's a simple process. 


Here's how: 


  1. Go to the "What can we help you with" website
  2. Choose which version of QuickBooks Desktop (QBDT) you have. 
  3. Type in your question. 
  4. Click Continue
  5. Press the Chat with us option. 
  6. Enter all the required information and hit Submit to start the chat. 


That's all there is to it. 


Let me know if you have any trouble along the way. If you have any other questions or concerns, feel free to ask. I'm always here to lend a helping hand. Have a great day! 

Level 1

Direct deposit password reset

I've tried the solutions that have been shared but without any success.

I have emailed a "Change in payroll pin request" form but am still waiting for a reply.

We have just purchased QBDT 2021 with enhanced payroll.  We had QBDT 2017

with enhanced payroll and did our own payroll in 2020.  I've tried using my old DD pin and that seems to be the problem.

Help or my only option will be to Cancel the payroll service.


QuickBooks Team

Direct deposit password reset

Hello there,


This isn't the kind of service we want you to experience. But, please know that I'm here to help get the PIN so you can run direct deposit payroll to your employees.


Since you've already emailed the request, you need to contact our QuickBooks Desktop Payroll Team. They'll review the requirements you've submitted and provide the new PIN.


Here's how to get in touch with them:


  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Enter your concern, then select Continue.
  5. Choose a way to connect with us:
    • Post a question and get an answer from experts and other customers.
    • Start messaging with a support expert.

You can also chat with them through this link: Do It Yourself.


Check out again this link for additional information: Change PIN for processing direct deposit payroll.


Keep me posted if there's anything else you need concerning payroll. I'll be right here to help ensure you're able to get the PIN.

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