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Fifthcusp
Level 1

Direct deposit payroll had insufficient funds in bank while using quickbooks desktop enhanced payroll; how to void?

Hi,

 

I just did a direct deposit which was processed by quickbooks and it went to my bank account which had insufficient funds. I had forgotten to switch back the bank account (PPP loan account) to my regular account. If the bank rejects the direct deposit due to lack of funds what are my options to void that payment in quickbooks? It says quickbooks cannot void a payment that has been already processed.

 

Thanks

3 Comments 3
JessT
Moderator

Direct deposit payroll had insufficient funds in bank while using quickbooks desktop enhanced payroll; how to void?

We can't stop a processed direct deposit anymore, Fifthcusp.

 

We understand that we sometimes forget to change accounts for direct deposit. What will happen is your employees will still receive their payroll in full amount on the payday you set.

 

On the other hand, your payroll account will be put on hold for Non-Sufficient Funds. Then, the Principal Officer or Primary Principal of the account will receive an email about it and with instructions to resolve it. The system will also try to re-debit from your account within 5 business, so please be sure to have funds within this period. The earlier, the better.

 

See more details about resolving a non-sufficient funds (NSF) hold on your payroll service, especially this part: Can I stop the automatic redebit? What if I want to pay the balance due faster?

 

Let me know if you have other questions about your payroll. Have a good one.

tbertolino
Level 1

Direct deposit payroll had insufficient funds in bank while using quickbooks desktop enhanced payroll; how to void?

How do I get the hold off my account?  I have corrected the issue with my bank.  Will the hold be taken off when the checks are resent?

 

Rasa-LilaM
QuickBooks Team

Direct deposit payroll had insufficient funds in bank while using quickbooks desktop enhanced payroll; how to void?

Hello there, Tbertolino.


I appreciate for sharing with us the steps performed to resolve the hold issue on your account. Let me share some information to help move forward.


Since you’ve corrected the issue with the bank, ask them to complete the wire transfer for you. This is because the transfer cannot be completed through online banking. Once we receive the funds, we’ll remove the hold within one business day.


Please know we’re unable to accept cash, checks, or Western Union for the balance due. If wire transfers are not an option, make sure to contact us via chat or call us to request a link to pay with Versapay.


To connect with our phone support, go to the Auto redebit is unsuccessful or the debit was returned for another reason section in this link. Then proceed to Step 2 for the contact information.


When the issue is already settled, make sure to update your QuickBooks and tax table. This is to refresh the program and provides accurate rates and calculations for supported state and federal tax tables.

 

You can bookmark this guide for additional resources. It outlines the instructions on how to handle when your check bounces or account has non-sufficient funds.


Stay in touch if you have any clarifications or questions about QuickBooks. I’ll be around to help and make sure you’re taken care of. Have a great day ahead.

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