I am trying to do payroll and when I clicked on "Pay Employees" and a box pops up and asks me to do the latest payroll update, which I haven't updated in 35 days...but I just did last week. After the payroll update runs I get a message box that says "You've retrieved the latest payroll update and validated your subscription. We strongly recommend that you go online again before 3/5/2021 (PS038)". When I click ok and go to "pay employees" again the first message pops up and asks me to do the update again.
Hi there @4jcowgirl.
I appreciate you reaching out to the Community. I know how important getting your payroll processed is and running into a snag is no fun. Most often the type of situation you are experiencing is solved by updating QuickBooks. To do so, follow these steps:
Once you have downloaded the updates, restart QuickBooks. Once QuickBooks has been restarted, go through the Pay Employees process. Please note, you may have to click on Update Payroll once more and let it update.
I want to make sure you get those paychecks done, so I’ll keep an eye out for any additional questions. Feel free to reply. Additionally, you can stop in anytime for help with any other situations. Enjoy your day!
Hello again, 4jcowgirl.
Thank you for keeping us updated about the outcome when trying the steps above.
Currently, there are reports about the Payroll update message loops. Our engineers are all hands in investigating this unexpected behavior and are diligently looking for a fix as soon as possible.
In the meantime, you can click the Skip button to proceed with processing payroll.
While we're working on this, it would be best to get in touch with our Customer Care Team. This way, you'll get listed to the affected users. To contact us, here's how:
Ensure to review their support hours so, you'll know when agents are available.
I appreciate your patience while the engineers work to resolve it. As always, if you have any other concern about QuickBooks, please feel free to visit the Community again. I'm always here to help.
Thanks for keeping an eye on this post, 4jcowgirl.
It's possible the latest update didn't go through, and that's why the system is asking you to update it again.
You can click Get Updates and follow onscreen instructions. Once done, make sure to restart QuickBooks for changes to take effect. Or follow these steps to download the latest tax table:
Aside from downloading the latest tax table, there are additional actions you need to take to ensure paychecks are compliant:
If the alert will still show up, I recommend contacting our QuickBooks Desktop Payroll Team. They can create a case to isolate this issue.
Don't hesitate to leave a comment below on how the contact goes. I'm always right here if you need additional information about this.
I've checked in our system and our engineers are continually working on a fix to this Payroll Update prompt. I still recommend contacting us so we can add you to the list of affected users. Updates will be sent through email.
Aside from the contact us steps shared by me colleagues, you can alternatively use these link where you can reach out to us outside the system: https://quickbooks.intuit.com/learn-support/en-us/contact.
You'll want to use the chat links in this article as well: Contact Payroll Support.
Always know that the Community is open 24/7 to attend to your questions. You can post your concerns anytime here. Take care!