Error Message When Updating SUI For Virginia

I understand the importance of updating your State Unemployment Insurance (SUI) rate for Virginia, Grace. January 1, 2024's unemployment rates will be updated when the Virginia Employment Commission releases the latest data to us.

On January 1, 2024, if you still can't change the SUI rate, I recommend sending your notice to us through email or in your QBO payroll product so we can update it for you.

You can upload your notice to your payroll product by following these steps:

1. Go to Taxes, then select Payroll Tax.
2. Select Resources.
3. Click Tax Notice.
4. Follow the on-screen instructions to send your notice to us.

You can also send your notice to us through email. I'd like to provide you with this article for more details about sending a notice to us: Send in your payroll tax notice.

Furthermore, I want to include this article for a better understanding of taxes that QuickBooks submits for you: Understand the taxes and forms that QuickBooks payroll submits.

Please keep us updated with your concern about updating SUI rates for Virginia, Grace. I'm always here to assist you.

I have the same error for Virginia. The lowest rate is 0.10%, not 013%. This needs to be updated in QB. When can we expect the update from Virginia?

Hello there, @Amy R.

Let me provide some information as to why you're currently not able to update the State Unemployment Insurance (SUI) rate for Virginia in QuickBooks.

When paying your taxes, having the correct rate is essential for accurate calculation to avoid penalties. As of the moment, our engineering team is working closely with the Virginia Employment Commission to resolve this matter. I can't provide a specific time frame for when the update will be effective, but it will automatically take effect in your QuickBooks Online account without any extra steps.

If you need further assistance, I recommend reaching out to our Customer Care Team. They're well-equipped and have the necessary tools to review your account in a safe and secure environment.

Here's a step-by-step guide on how to contact us:

1. Go to the Help menu and select the Search tab.
2. Then, click Contact Us.
3. Then, enter a brief description of your concern and select Continue.
4. Lastly, choose either Start a Chat or Get a Callback to start connecting with them.

You can reach our support team Mondays through Fridays from 6:00 AM to 6:00 PM Pacific Time and Saturdays from 6:00 AM to 3:00 PM.

Once the update is ready, refer to this article on updating your SUI rate: Update your State Unemployment Insurance (SUI) rate.

If you ever need assistance with filing your taxes using QuickBooks, this resource will come in handy for you: Pay and file payroll taxes and forms electronically in QuickBooks Online Payroll.
 

If you have any other concerns regarding payroll, please leave a reply below. The Community is always available and ready to provide the assistance you need.

So what happens if I run payroll before you change my SUI tax rate?

Quick books sent me an email saying it’s resolved but it’s not.  Sent my tax notice with New Virginia, SUI tax rate quickBooks says issue was resolved it’s not it is not showing 10%. It’s showing .13% 

Will QuickBooks pay any fines that I have to deal with the Virginia employment commission because they have the wrong tax percentage?

Hello there, @tsamp.

I understand the importance of resolving this issue about unable to update the SUI tax rate. To address your first concern, running a payroll before changing the rates may result in an inaccurate tax liability, resulting in penalties.

Regarding your second concern, I recommend contacting our support team, as the issue persists even after receiving an email stating that it has been resolved. They possess the necessary tools and skills to investigate the root cause of the issue further and provide you with a solution. 

To do so, here's how: 

1. Sign in with your QuickBooks Online company.
2. In the upper right corner, click on the Help icon.
3. Select Search, then click Contact Us.
4. Write your issue or concern and Continue.
5. Select what support you would like to contact.

You can check out these articles about payroll and tax forms:

• Pay and file payroll taxes and forms electronically in QuickBooks Online Payroll.
• Year-end checklist for QuickBooks Online Payroll.

I appreciate your patience, and if you have further questions about updating the tax rate, please don't hesitate to let us know by replying to this post. We're here to help you at any time.

Intuit won't make the change for the Virginia Employment Commission rate.  For some reason we have the letter from the VEC with the correct rate, but I someone in Intuit is not updating the system.  When I call in, the assistant says they can't change it.   This should have been ready to go on January 1st.  I wish Intuit would get their act together.  This doesn't make users want to switch to online.

We have the same issue...waiting for Intuit to allow us to make the change for Virginia rate.