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Level 1

Everytime I try to update my "critical tax information" in quickbooks payroll, the information reverts and will not save. How do I update this information?

 
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QuickBooks Team

Everytime I try to update my "critical tax information" in quickbooks payroll, the information reverts and will not save. How do I update this information?

Hi there, @support32.

 

You'll want to turn off the E-File & Pay feature first so you'll be able to update your tax information. Here's how:

  1. Go to the Gear icon.
  2. Select Payroll Settings.
  3. Click E-file and e-pay.
  4. Select Manually with paper coupons.
  5. Then click Next.

Once done, you'll need to turn the E-File & Pay feature on again, then send us a new authorization form. For more details, you can check this article: Update your business info in online payroll.

 

However, if you have subscribe to our payroll services, I suggest contacting our Support Team. They have the tools to check your account and help you update your critical tax information.

 

Also, check our Employees and payroll taxes page in case you want to learn some tips on managing your taxes.

 

You can always tag mi in the comment section below if you have other concerns. I'd be here ready to assist you.

Highlighted
Level 1

Everytime I try to update my "critical tax information" in quickbooks payroll, the information reverts and will not save. How do I update this information?

Unfortunately this can't be done with Payroll Core. I have Payroll Core and do not have the option to disable E-File.

Highlighted
Level 1

Everytime I try to update my "critical tax information" in quickbooks payroll, the information reverts and will not save. How do I update this information?

@JasroV  - Looks like this cannot be done with Payroll Core. Is there a good way for someone with Payroll Core to do this?

Highlighted
QuickBooks Team

Everytime I try to update my "critical tax information" in quickbooks payroll, the information reverts and will not save. How do I update this information?

Hi there, support32.

 

I recommend contacting our QuickBooks Support Team since you're still unable to update the tax information . They can help turn off the E-File & Pay features for you to make sure your tax information is done right.

 

Here's how to contact them:

 

  1. Open your QuickBooks Account.
  2. At the top right, click the Help icon.
  3. Click Contact Us.
  4. Under What can we help you with?, enter update my critical tax information.
  5. Click Let's Talk.
  6. You'll be routed into the Choose a way to connect with us page.
  7. Select how you want to contact them and fill in the information.

Please check this article what are the new tax changes when using QuickBooks Payroll Core: Tax feature updates with QuickBooks Online Payroll Core. This article also provides to see what are the transaction changes that needs additional help with our Support Team.

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

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