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Level 1

Federal Tax Deduction is not coming out of check

I have 5 employees and one of them we realize is not having her federal taxes taken out of her check.  All the info is entered correctly.  She has filed married filing jointly.  But as far back as June, no federal takes have come out of her paychecks.  Any ideas as to why?

QuickBooks Team

Federal Tax Deduction is not coming out of check

I'm here to make sure the employee's federal taxes will deduct from his/her paycheck, @grandpasfeed.


Do you know if these employees are meeting the wage bases set by the IRS? You can click on this link to learn the wage base limit: Topic No. 751 Social Security and Medicare Withholding Rates


It is also possible that their W-4 status has been set to 'Do Not Withhold' by mistake. Here's how to check if an employee was set to Do Not Withhold (Exempt):

  1. Navigate to the Payroll menu and select the Employees tab.
  2. Click the name of the employee.
  3. Under the What are [employee's name] withholdings section, click the Pencil icon. 
  4. Make sure the federal status is not Do No Withhold (exempt).

For more information about the process, check out this article: 0.00 or no income tax withheld from paycheck.


Once you've verified that the set up is correct, I suggest checking the Payroll Tax and Wage Summary report. It shows detailed information about how QuickBooks calculates tax amounts on employee paychecks and the wage base limit for each employee's tax.


Let me guide how:

  1. Go to the Reports tab located on the left pane. 
  2. Type Payroll Tax and Wage Summary in the search box and press Enter
  3. Modify the date range and click Run Report
  4. Click the Federal Income tax under Federal Taxes (940/941).


For the detailed guide, you can use this article: Payroll tax wage bases and limits.


Please let me know if you need further assistance with payroll. I'm always around to help. Have a good one.

Level 1

Federal Tax Deduction is not coming out of check

I checked all the info you gave me and everything is in place like it should.  Not sure what the deal is, but thanks for the info.



QuickBooks Team

Federal Tax Deduction is not coming out of check

It's our pleasure to help, @grandpasfeed.


Since all the information is correct and there's still no federal taxes coming from your employees' paychecks, I suggest reaching out to our Customer Support. They can check your account in a secure environment, isolate the issue you're having and help you resolve it. 


You can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below: 

  1. Go to the Help icon to connect to a live support agent. 
  2. Provide us some information about your concern.
  3. Select the Contact Us button and provide some details about this concern, then on the  Let's talk button. 
  4. You'll now be provided options on how to connect to our Customer Support. 

Here's the contact the QuickBooks Online Customer Support team article for more information. You can also check on the following article to know the different types of support we offer and its availability: Support hours and types.


You can always get back to me if you have questions or other concerns by leaving a comment below. I'm always here to assist. Have a great rest of the day.

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