Federal tax payment is not showing up after payroll

Hello there, @afctool.

Federal tax will only show once you process the payment, and this depends on your Federal deposit or filing schedule.

If tax payments have already been made on the account and not showing up, you can run the Payroll Tax Payments report in QuickBooks Online. Here’s how:

1. Go to the Reports menu.
2. Enter/select Payroll Tax Payments.
3. Filter the date and click Run Report.

Otherwise, you can contact our Payroll Support team to check it further. They have tools that can help determine the cause of the issue.

1. Go to the Help (?) menu.
2. Click the Contact Us button.
3. Enter “tax payment not showing up” in the field and hit Let’s talk.
4. You can select to Start messaging or Get a callback.

I’ve attached an article here to learn more about payroll schedules: Set up and manage payroll schedules.

Let me know if there’s anything I can help you with. You can always reach me anytime. Take care.

This response totally missed the point of the question.

They know how to pay the tax and how to see the liability report, the point is that the payroll was run and the "pay tax" button is normally there right away, but it is not.

They do not want to wait two, three or more days to complete the task.

This seems to be a random issue that happens some weeks, but not all the time.

Engineering needs to take a look at this.

Hello, @verify subscription paid. 

Thanks for reaching back out and adding some clarification on this problem. Let's try a few basic troubleshooting steps to help resolve this issue. 

QuickBooks can load as a fresh new page to eliminate any glitches or errors that can occur within the product by using a private browser or incognito window. Here's how: 

• Google Chrome: Ctrl + Shift + N
• Internet Explorer/Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N 

If this works, then go back to your regular session and clear your browser's cache. If this doesn't help, I recommend contacting our Customer Support Team. They have additional tools to help look further into your account to see what's causing this to happen. 

Should you need any additional assistance, don't hesitate to ask. I'll always be around to help out. Wishing you and your business continued success!

I have Quickbooks online Payroll with automatic file and pay taxes.
The Federal Tax payment is pending in my bank account, but still has not posted in the QB bank check register.
Also the Federal Tax Liability account still shows that balance due
Other tax payments have posted, including other Federal tax payments made earlier in month.

Thanks for reaching out to the Community, SG_Commexis.
 

You can check the status of your e-payment while signed in.
 

Here's how:
If you're using our Core, Premium, or Elite plans.

1. In the left navigation bar, go to Taxes, then Payroll Tax.
2. Click Payments, then Tax payment history.
   
   

In the event you're subscribed to our Enhanced plan.

1. Access your Taxes screen, then Payroll Tax.
2. Under Taxes, choose View tax payments you have made.
3. Update the date range if necessary and review your Payment Date.

I've also included a list that details what each status means:

• Accepted - The receiving agency has received and accepted your form.
• Rejected - The receiving agency has received and rejected it.
• Transmitted - Intuit's transmitted the form to your receiving agency, but they haven't processed it yet. The Internal Revenue Service (IRS) generally processes forms within a few weeks. State agencies can take anywhere from a few days to months.
• Not Transmitted - You've submitted your form, but it hasn't been transmitted to the receiving agency yet.

You'll additionally receive an email which includes details of your scheduled payment date and a confirmation number. The IRS debits federal tax payments from your bank account on their payment dates. Once a payment's been received successfully, your books will reflect that it's been paid.
 

I'm including a couple extensive resources about working with e-payments that may come in handy moving forward:

• Pay & file payroll taxes online
• Check e-filing or e-payment status

I'll be here to help if there's any questions. Have an awesome day!

The tax payment IS in the tax payment history.  

The tax payment IS showing pending in my bank's online log in.

The tax payment IS NOT posting to my Quickbooks Check Register (this should be automatic - I do not control this)
The tax payment IS NOT posting against the corresponding tax liability account (again this should be automatic - I do no control this).

I am hoping this is just a Quickbooks glitch and that tomorrow, it will have fixed itself.

Odd thought, because normally Quickbooks makes these entries ahead of the actual date.

See email I normally get from Quickbooks indicating this has been done, attached

I'm having a similar problem.  Usually, as soon as payroll is run, the checking register shows the upcoming tax payments.  Then, after the paid date, they show up as past events.

With the latest (Feb 15) payroll run, the federal and state taxes were paid, but neither is showing up in the checking register.  The payments have already taken place and they show up both in the "Tax Payments" report as well as in the "Taxes/Payroll Tax" section.  But they are missing from the checking register.  

I'm having a similar problem.  Usually, as soon as payroll is run, the checking register shows the upcoming tax payments.  Then, after the paid date, they show up as past events.

With the latest (Feb 15) payroll run, the federal and state taxes were paid, but neither is showing up in the checking register.  The payments have already taken place and they show up both in the "Tax Payments" report as well as in the "Taxes/Payroll Tax" section.  But they are missing from the checking register.  

Thanks for following up on this thread, SG_Commexis.

I want to make sure your tax payments are posting in the register and against the liability account in your QuickBooks Online account.

Since the issue is persisting, I recommend reaching out to a member of the QuickBooks Online Support Team. Agents have specialized tools, like screen-sharing, to take a closer look at your account. They'll be able to determine why the payment isn't posting correctly within the system. Here's how to get in touch with the team:

1. Click the Help button in the top right corner.

2. Select Contact Us.

3. Enter Support in the field and choose Let's talk.

4. From here you can select to receive a callback at a time that's convenient for you.

The following linked article provides these steps if you ever need them again in the future: QuickBooks Online Support

The taxes will be posted and back in working order in no time. Please feel free to reach back out if you have any other questions. I'll be here to help.

I just had an hour-long conversation with Quickbooks support regarding this exact same issue.  At first they were stumped, but then they told me this is normal process and payments don't show in the register until 24+ hours after they've cleared with IRS.  This has not been my experience in the past...they always show up as future payments in the check register several days before they get paid.  Customer Support told me no, that's not the case, and there is not an issue.

So, if you are having this problem, I suggest contacting support and getting this on their radar.  As of now, they don't believe there is an issue so I don't think they'll be working to correct it.

Thanks for letting the Community in on that info you found out, timnelsonic.

For QuickBooks Online users experiencing similar issues, I do recommend calling in to speak with an agent. Once you're connected, in addition to the issue, you may also mention you believe this to be what's referred to as an "orphan payroll transaction." Agents will be able to complete the next set of steps to get this resolved as quickly as possible for you.

As always, you're welcome to post any questions or concerns here in the Community. I'll be here to help in any way that I can.

I am experiencing the same issue. January payroll taxes were automatically recorded to the bank register by QBO and I was able to match the transactions once it cleared the bank.  This month QBO did not record the payroll tax payments into the register, and there is no transaction to match in my bank feeds.

I spoke to QBO and they seems stumped and told me to wait a few days. 

I appreciate you taking the time to reach us back, property1.

Let's review your Bank Register and make sure the transaction that needs to be matched does exist. Please follow the steps below:

1. Go to Accounting and choose Chart of Accounts.
2. Select a bank account and click View register.
3. Review the transactions (Amounts/Bank Accounts/Dates).

Once you found the transactions, try matching them again. Here's a reference for some details on how QuickBooks Online handles the matching of your bank transactions.

If not, you'll need to manually create them in QuickBooks Online (QBO).

Please keep in touch with us here in the Community should you need any further assistance. We're always here to help.

The transaction does not exist in the register. 

the issue with manually creating the tax payments is the QBO will only let me enter it in the form of an “expense” qbo does not give me the option to properly enter the entries as a “tax payment”.

more importantly, why did qbo not automatically add the tax payments on the date that payroll was entered? Others appear to having the same issue.

Thanks for getting back to us, @property1.

At the moment, we have a reported issue where users are unable to receive the tax payment confirmation and it's not posting in the register. Rest assured our product engineers are working on getting this fixed.

To ensure you'll get an update about the resolution status, I recommend contacting our Payroll Support Team. This way, they can add your account to the list of affected users and provide this investigation number for easy tracking INV-52426.

To reach out:

1. Go to Help at the top.
2. Scroll down and type I still need a human until you reach the option to connect to one of our live support agents.
3. Click Get help from a human.
4. Choose either Chat with us or Have us call you.

Also, here's a link that covers all tasks you can do when using the payroll feature: Commonly used articles to get started with Payroll. 

Let me know if you still have questions or concerns with tax payments. I'm always here to help. Take care and have a great day ahead.

I did call last week and they resolved my "orphan transaction" that was not posting properly for the Federal Tax Payment in question.  Then....

I received an email about two more tax payments:  1) a state tax payment posting today as well as 2) a federal tax payment posting 2/24.   So far THIS next Federal Tax payment HAS actually posted to my check register and payroll liabilities.  HOWEVER, the state tax payment has not.   I will see if it posts by tomorrow, then will reach out, as instructed with your referenced "investigation number for easy tracking INV-52426"

Thank you!

Same exact situation here!  I just created my first payroll after the switch from IOP to QBO full service.  When I ran my payroll in IOP I then exported the checks and after setting up the tax payments (Fed was e-file and state was manual) I then would go to the to do list and the payments would be there to be exported into Quickbooks and would appear in the register.  When the payment came through banking it matched up and then the line item in the register shows as paid.  Now, I'm reading that when the payment comes through I will then match up the transaction.  What am I matching it to?  There's nothing in the register to match it to.  What am I missing?  I know QB is doing the efiling and the payment but still, shouldn't there be something in my register to match it to?  I will be calling support a bit later but if anyone can explain what the banking transaction will match to that will be helpful.  Thanks in advance.

Hi there, Lisa2112.

I would recommend reaching out to our Payroll Support team to have this better checked. They have more tools, like screen sharing, that can help you resolve your concern. Here's how:

,

1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Select QuickBooks Online.
3. Click on Search for something else and enter your concerns in the Tell us more about your questions.
4. Tap Search.
5. Click on Start a message.

Also, check this article for the details on how to match and categorize bank transactions in QBO.

You can visit here anytime if you have any other additional questions. I'm here to help.

Thank you,  I did this and it appears that the entries will no longer happen until (not sure) the funds are withdrawn or the payment is actually made.  Then when the payment is in my bank account there will be the entry in the register to match.  It will all be clear next week when this occurs.  It was nice to have those entries at the time payroll was run.  Where we pay biweekly I run payroll the Friday before the Weds paydate.  For instance, I ran payroll on 4/30 for paydate 05/05.  We file and pay taxes on the latest due date so it appears the withdrawal will be 5/10 and the payment made 5/12.  Previously I would have had those entries in my register on 4/30 which is helpful in knowing my bank balance.  I can just adjust to having that knowledge it was just nice to have it already deducted.

I just had this issue and figured out (kind of) the cause, and how to "fix" it.

It only happened when I clicked "mark as paid" instead of the "make payment" button.

I had to go into the payment history, delete the "payments" where I had "marked as paid on X date" in the description (those were the only ones not showing up), then went back to the main tax payment page and went through the "make payment" button and back-dated it to the correct date. After that it showed up for the bank reconciliation which is where I noticed the issue in the first place.

Hope this helps!

I've had the same issue throughout 2022, several tax payments with actual payments unmatchable as they arrive in the bank feed.  My work around is to create two "Other Expense" accounts:

1. QBO not matched with Tax Payment:  I used a JE to offset the unmatched expense in the register and put the other side to the above account.  This account adds/subtracts to zero.

2.  Tax Payment missing in Register:  Here I put the expenses for which the Tax Payment is missing in the Register.  This account has a balance but I will explain it to the CPA so he ignores it.

3. I looked in depth at Wages and Tax expense reports where I found nothing duplicated or missing.  It appears the actual wage and tax expenses are sourced from the paychecks, so the tax payments and cash matching is only for register balance purposes. 

Dear QBO:  This is a stupid program problem and we should not need to spend our valuable time on it.  Where are the tax payments stored while not appearing in my register?  Is this another display error?  My liability accounts balance and my register balances after my work arounds.  I don't have unpaid tax mail from any tax agency.  If anyone can post a better work around I would like to read it.  Thanks.

Good morning, it has been some time since I had posted about this, and I became used to the fact that the tax payment would appear when it was about to be made or was made by Intuit for me. However, I have never had to make an adjusting journal entry as a workaround.  The payments always appear once they've been made, typically the following week.  It just used to be nice to have my banking reflect there was an upcoming payment to be made when I ran payroll, not a few days before it actually happened which is about a week later.  

In fact, this part of your reply is concerning.  "My liability accounts balance and my register balances after my work arounds.  I don't have unpaid tax mail from any tax agency."

I urge you to make sure you log into the state and federal portal sites where your tax is paid.  Confirm your filings are in order and the payments are being made.  Don't assume that just because you haven't received mail, you're golden and there's no outstanding balance.  However I'm sure you must be able to see the payments in your banking so you're probably all set.  I'm just an overthinker so I pop into the portals periodically to make sure all is well.