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Level 1

Federal withholding allowances/exceptions that employees have elected on W-4 are not printing on paystub. How do I fix this?

 
13 Comments
QuickBooks Team

Federal withholding allowances/exceptions that employees have elected on W-4 are not printing on paystub. How do I fix this?

Hello there, @jenn11.

 

The information or allowances must be added under the employee's information so it'll so up when printing the pay stub. To add it:

 

  1. Select Employee Center from the Employees menu.
  2. Double-click on the employee's name under the Employees column.
  3. On the Edit Employee window, go to Payroll Info.
  4. Click on Taxes beside Direct Deposit.
  5. Under Federal, select the employee's filing status beside Filing Status.
  6. Add the number of allowances beside Allowances. Fill in the rest of the necessary information.
  7. Tap on OK.

Once completed, try printing the pay stub again.

 

  1. From the File menu, select Print Forms, then Pay Stubs.
  2. Choose the pay stub/s you want to print.
  3. Hit on Preview to see the details.

You can also open the paycheck itself and select Pay Stub from the Print icon.

 

For additional reference, you can read this article: Print pay stubs in QuickBooks Desktop.

 

You can also read this article for more information about modifying employee's information in QuickBooks: Change employee payroll information.

 

I'm always here to help if you have any other questions. Just add a comment below. Wishing you a good one!

Level 1

Federal withholding allowances/exceptions that employees have elected on W-4 are not printing on paystub. How do I fix this?

The withholding information has been entered.  These are not new employees this information was printing on the paystubs prior to the latest update.

QuickBooks Team

Federal withholding allowances/exceptions that employees have elected on W-4 are not printing on paystub. How do I fix this?

Thanks for sharing additional information, @jenn11.

 

We can update the software to its latest feature to fix this kind of error. Let's simply follow these steps:

 

  1. Click the Help menu and select Update QuickBooks Desktop.
  2. Go to the Update Now tab, then select the Reset Update checkbox to clear all previous update downloads.
  3. Select Get Updates to start the download.
  4. When the download finishes, restart QuickBooks.
  5. When prompted, accept the option to install the new release.

update1.PNG

Then, let's update your payroll.

 

  1. Go to the Employees menu.
  2. Select Get Payroll Updates.
  3. Put a check in the Download Entire Update checkbox.
  4. Click Download Latest Update. A window appears when the download is complete.

update payroll.PNG

Once done, let's print your pay stubs in QuickBooks to check if you can print your pay stub.

 

I'm always here to help if you have any other questions. Just add a comment below.

Level 1

Federal withholding allowances/exceptions that employees have elected on W-4 are not printing on paystub. How do I fix this?

I don't have any problem printing paystubs.  The information that normally prints on the same line where the employees SSN that shows what federal withholding status they are using is no longer printing.  When I go to print paystubs, I get a message that says "Your employee's paystub includes most of the important information.  In addition your employees can view filing status, exemption and withholding from QuickBooks Workforce.  So it this the only way employees can see this info now?  I am not familiar with QuickBooks Workforce.

QuickBooks Team

Federal withholding allowances/exceptions that employees have elected on W-4 are not printing on paystub. How do I fix this?

Hi there, @jenn11

 

Thank you for reaching back to the Community. 

 

The message, pop up is only an introduction from the workforce, we can disregard it. Though, employees can access the workforce to view and manage their paychecks, W-2's, and other employee info. However, if you did not yet send an invitation to your employee to give access to their paycheck, you can follow this link below for detailed and steps: 

 

 

I've also attached additional articles for reference: 

 

Please get back to me if you have further questions about the workforce. Have a great day!

Level 1

Federal withholding allowances/exceptions that employees have elected on W-4 are not printing on paystub. How do I fix this?

I just want the federal withholding my employees are claiming to print on their paystubs (for example single, married, HOH).  Is there anyway to do that now?  It was printing on the same line as the SSN.  Since after the new year, it is not printing on the paystub.

Moderator

Federal withholding allowances/exceptions that employees have elected on W-4 are not printing on paystub. How do I fix this?

Hello there, @jenn11

 

I understand the importance of getting the federal withholding and allowances to print on your employees' pay stubs. However, there is an ongoing investigation regarding these missing info on the printed forms (INV-40195). Rest assured that our product engineers are diligently working to get this issue fixed. 

 

Also, I want to ensure you're updated about the investigation's status and its permanent fix. With this, I'd recommend contacting our Customer Support Team so they can add your company to the list of affected users. Here's how: 

  1. Go to Help from the top menu. 
  2. Select QuickBooks Desktop Help
  3. Click Contact Us.
  4. Give a brief description of your payroll concern.
  5. Choose Continue.
  6. Select the best option to connect with a live agent. 

 

Once resolved, print the pay stubs from either the File menu or the Paycheck screen. Then, you'll be able to see the Status (Fed/State) and Allowances/Extra information on the same line as the SSN (see the screenshot below). 

PrintInfoOnPaystubs.PNG

 

I'd suggest visiting this website: Year-end Checklist. This link provides you important dates and tasks to help you complete the year-end payroll process this January. 

 

You can count me in if you need further assistance. Take care always, @jenn11

Level 1

Federal withholding allowances/exceptions that employees have elected on W-4 are not printing on paystub. How do I fix this?

Hi jenn11

 

Did you get the fix for your paystub printing problem?  (The information that normally prints on the same line where the employees SSN that shows what federal withholding status they are using is no longer printing.)

I am having the same issue since updating.

Level 1

Federal withholding allowances/exceptions that employees have elected on W-4 are not printing on paystub. How do I fix this?

I'm having this same issue

QuickBooks Team

Federal withholding allowances/exceptions that employees have elected on W-4 are not printing on paystub. How do I fix this?

Hi there, @ox42.

 

As of now, there's an investigation about the missing information when printing pay stubs in QuickBooks Online (QBO). Don't worry though, our engineering team is working to fix this as soon as possible.

 

In the meantime, I recommend contacting our support team. This way, they'll add you to the list of affected users and inform you of any updates through your email. To reach them, you can refer to the steps provided by my colleague RaymondJayO above.

 

Know that you can also visit our Help articles page in case you want to learn some tricks on managing your QuickBooks Desktop (QBDT).

 

You're always welcome to post here in the community if ever you have other concerns or questions. We're always here ready to assist you anytime.

Level 1

Federal withholding allowances/exceptions that employees have elected on W-4 are not printing on paystub. How do I fix this?

Same issue with the desktop version  as of 1/31/2020. 

QuickBooks Team

Federal withholding allowances/exceptions that employees have elected on W-4 are not printing on paystub. How do I fix this?

Thanks for joining the thread, Globalk.

 

I would recommend contacting our Support as well so they can add your company information to the list of affected users. I'm unable to ask these details from here for security reasons.

  1. Check out this article: Support types and hours.
  2. Expand the QuickBooks Desktop section.
  3. Click Start a message for Basic, Enhanced or Standard Payroll.

Rest assured that our engineers will work on this behavior. Thank you for your understanding.

 

If you need more help, feel free to comment below.

Level 1

Federal withholding allowances/exceptions that employees have elected on W-4 are not printing on paystub. How do I fix this?

I've been told from the Quicken Customer Support there will not be a fix - at least to the Desktop version. There was a change in the law & the W-4 form was updated for 2020. Essentially, because extra allowance withholdings are no longer allowed, they will not be printed on the paystubs.

 

Employees that received a paycheck prior to 2020 and have withholdings set up, will continue to have them made on their behalf. If they ever decide to change it they would be required to fill out the new form.

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