Hello there, @jenn11.
The information or allowances must be added under the employee's information so it'll so up when printing the pay stub. To add it:
Once completed, try printing the pay stub again.
You can also open the paycheck itself and select Pay Stub from the Print icon.
For additional reference, you can read this article: Print pay stubs in QuickBooks Desktop.
You can also read this article for more information about modifying employee's information in QuickBooks: Change employee payroll information.
I'm always here to help if you have any other questions. Just add a comment below. Wishing you a good one!
Thanks for sharing additional information, @jenn11.
We can update the software to its latest feature to fix this kind of error. Let's simply follow these steps:
Then, let's update your payroll.
Once done, let's print your pay stubs in QuickBooks to check if you can print your pay stub.
I'm always here to help if you have any other questions. Just add a comment below.
I don't have any problem printing paystubs. The information that normally prints on the same line where the employees SSN that shows what federal withholding status they are using is no longer printing. When I go to print paystubs, I get a message that says "Your employee's paystub includes most of the important information. In addition your employees can view filing status, exemption and withholding from QuickBooks Workforce. So it this the only way employees can see this info now? I am not familiar with QuickBooks Workforce.
Hi there, @jenn11.
Thank you for reaching back to the Community.
The message, pop up is only an introduction from the workforce, we can disregard it. Though, employees can access the workforce to view and manage their paychecks, W-2's, and other employee info. However, if you did not yet send an invitation to your employee to give access to their paycheck, you can follow this link below for detailed and steps:
I've also attached additional articles for reference:
Please get back to me if you have further questions about the workforce. Have a great day!
I just want the federal withholding my employees are claiming to print on their paystubs (for example single, married, HOH). Is there anyway to do that now? It was printing on the same line as the SSN. Since after the new year, it is not printing on the paystub.
Hello there, @jenn11,
I understand the importance of getting the federal withholding and allowances to print on your employees' pay stubs. However, there is an ongoing investigation regarding these missing info on the printed forms (INV-40195). Rest assured that our product engineers are diligently working to get this issue fixed.
Also, I want to ensure you're updated about the investigation's status and its permanent fix. With this, I'd recommend contacting our Customer Support Team so they can add your company to the list of affected users. Here's how:
Once resolved, print the pay stubs from either the File menu or the Paycheck screen. Then, you'll be able to see the Status (Fed/State) and Allowances/Extra information on the same line as the SSN (see the screenshot below).
I'd suggest visiting this website: Year-end Checklist. This link provides you important dates and tasks to help you complete the year-end payroll process this January.
You can count me in if you need further assistance. Take care always, @jenn11.
Did you get the fix for your paystub printing problem? (The information that normally prints on the same line where the employees SSN that shows what federal withholding status they are using is no longer printing.)
I am having the same issue since updating.
Hi there, @ox42.
As of now, there's an investigation about the missing information when printing pay stubs in QuickBooks Online (QBO). Don't worry though, our engineering team is working to fix this as soon as possible.
In the meantime, I recommend contacting our support team. This way, they'll add you to the list of affected users and inform you of any updates through your email. To reach them, you can refer to the steps provided by my colleague RaymondJayO above.
Know that you can also visit our Help articles page in case you want to learn some tricks on managing your QuickBooks Desktop (QBDT).
You're always welcome to post here in the community if ever you have other concerns or questions. We're always here ready to assist you anytime.
Thanks for joining the thread, Globalk.
I would recommend contacting our Support as well so they can add your company information to the list of affected users. I'm unable to ask these details from here for security reasons.
Rest assured that our engineers will work on this behavior. Thank you for your understanding.
If you need more help, feel free to comment below.
I've been told from the Quicken Customer Support there will not be a fix - at least to the Desktop version. There was a change in the law & the W-4 form was updated for 2020. Essentially, because extra allowance withholdings are no longer allowed, they will not be printed on the paystubs.
Employees that received a paycheck prior to 2020 and have withholdings set up, will continue to have them made on their behalf. If they ever decide to change it they would be required to fill out the new form.