Getting unable to send usage data error

I can imagine the hurdle you've been through in fixing the issue with sending data usage, @SK3553.

I'll help you get rid of the error message so you can get back to business.

This type of error is due to an improper time zone on your computer or an Accountant's Copy that's made. 

To start fixing this, we'll have to check your computer's date and time. I'll show you how to do it in Windows Vista and XP:

1. In the system tray of your computer, double-click on the displayed time (bottom of the screen).
2. Select the Date & Time tab in the Date and Time window.
3. After you've set the date and time, go to the Time Zone tab.
4. Choose the appropriate time zone.
5. Choose the Automatically adjust clock for daylight saving changes if you are in a daylight saving time zone.
6. Hit OK.
7. Double-click the time in the system tray to verify the updates.

If you're running Windows 7 or 8, (go to this section: To check the date and time in Windows 7&8). You can also complete Steps 2 through 6 in this article to remedy the issue with the accountant's copy: Error: QuickBooks was unable to provide your usage data due to a technical issue.

Feel free to reply to this thread if you need further assistance with this or QuickBooks. I am always available to help. 

I have already checked date and time. Not using accountant’s copy and using windows 10. All of these fixes you have listed are same as others have listed in other posts and do not correct the problem.

Thanks for getting back to this thread, @SK3553.

You've covered pretty much every troubleshooting step in trying to fix the error, and I want to ensure you're able to send usage data. Since the issue persists, I suggest reaching out again to our customer support team. They have the necessary tools to investigate further and find a fix. 

You can follow the steps below on how to reach them:

1. Open your QuickBooks file.
2. Go to the Help menu, then choose QuickBooks Desktop Help.
3. Click Contact Us.
   
   
4. Provide a brief description of your issue, and select Let's talk.
5. Lastly, choose a way to connect.

For more information about the different types of support we offer and their availability, please refer to this resource: Contact QuickBooks Desktop. 

In addition, I attached an article you can utilize to fix an error with payroll service: Troubleshoot Payroll Service Server Error or Payroll Connection Error.

Fill me in if you have further questions about sending usage data. I want to make sure everything is taken care of. Stay safe and take care.

This fix did not work for me, still getting the unable to send message.  I run Windows 10, and it looks a bit different.  This is my fifth month nor being able to do payroll calculations, and I am ready to get rid of QB and Intuit, as there is no accessible support.  I work very part time for a non-profit and need tools to work.

We'd want to make sure that you're able to do payroll successfully, Mission2.

Aside from the time zone differences and Accountant's copy restrictions, the error can also be caused by the following factors:

• Invalid security certificate.
• Sending data in a multi-user mode.
• A network time-out prevents QuickBooks Desktop from accessing the server.
• General Internet connection issues.
• Internet security and personal firewall software settings.
• Incorrect system date and time properties.

I'll share one more troubleshooting steps that can resolve a send usage data error in QuickBooks Desktop. Here's how:

1. Go to the Edit menu from the top and click Find (or press CTRL+F on your keyboard).
2. Proceed to the Advanced tab. Then, under the Filter box, scroll and select the following options:
   • Choose the filter Detail Level, from the drop-down menu to the right, select Summary only.
   • Choose the filter Online Status, from the drop-down menu to the right, select Online to send.
   • Choose the filter Posting Status, from the drop-down menu to the right, select Either.
3. Click the Find button in the top-right corner of the Find screen window.
4. Review the results:
   • If you find any non-payroll transactions, complete their processing.
   • If you find paychecks you will need to delete them.  Be sure to print or write the details so you can re-create them.  After the paychecks are deleted, attempt to send to Intuit again. If successful, recreate the paychecks.

There are also times that the error is caused by an internal error or within the account itself. In that case, I would recommend reaching out to our Payroll Support Team. They can pull up your account to take a closer look at this and resolve the issue at the same time. Go to this link to get their contact details: Contact Payroll Support.

Visit us again in the Community if you have questions or other concerns. I'll be around to assist you again. Keep safe and healthy always.

I am also getting Data Usage error, I deleted all the checks that come up on the report, which was every single paycheck for the year and still get the error.  HELP!

Hello, HOHTreasurer.  

Since we lay out the possible solution yet you'll still get an error, I suggest contacting our QuickBooks Support so that they can pull up your account in a safe environment. Also, check the error you received while you're trying yo send your usage data and file an investigation if needed. 

1. Go to the Help menu. 
2. Choose the QuickBooks Desktop Help option. 
3. Click the Contact Us hyperlink. 
4. Type in your question and hit Let's Talk or Continue. 
5. Scroll down and select to Get a callback.  

Please know that if you're using QuickBooks Pro, Premier, or Plus, the support hours are from 6:00 AM - 6:00 PM, Monday to Friday. Then 6:00 AM - 3:00 PM on Saturday. Also, the same support hours if you're using QuickBooks Basic, Enhanced, or Standard Payroll. And, if you're using the Enterprise or Assisted Payroll version, you can contact us any time on any day.

You may read this article for more detailed information about the error: Error: QuickBooks has encountered a problem sending your usage data.  

Let me know if there's anything I can help you with your QuickBooks. Have a great day!

Did you finally get this resolved?  How?  I am so frustrated with the "help" and "chat" not being able to help me with this