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Level 2

Hide employee center from restricted users

I set a restricted user that has no access to employees and payroll, they are not able to do anything as expected, but they can still view the employees names and contact info such as address.  Our corporate people would not be okay with access for all of our work stations/users.  How can we accomplish no access to employees information at all.  

12 Comments 12
QuickBooks Team

Hide employee center from restricted users

Hello there, Dmerriit.


I'll show you a way on how you can manage your users and roles.


You can customize the user's roles in QuickBooks Desktop. This way, you can make sure that the access to some information, such as Employee Center, stays restricted and hidden.


Let me show you how:

  1. Go to Company menu, select Users.
  2. Click on Set Up Users and Roles.
  3. Click on Role List tab, and select the role you have assigned to the user.
  4. Click the Edit button.
  5. On the next window, click Centers.
  6. Edit the access level for Employee Center to None.
  7. Then click OK.

You can check this link for information about the access levels: Areas, Activities and Access Levels


Here's an article for more tips about user's set up and access: QuickBooks Desktop Users and Restrictions.

Post your concerns or click the reply button below for any clarifications about users. I'm always here to help. Have a nice week!

Level 2

Hide employee center from restricted users

This appears to be an enterprise solution.  I am using QB Pro version.  

QuickBooks Team

Hide employee center from restricted users

Thank you for getting back to us here in the Community, Dmerriit. 


I'd love to walk you through the steps on how to restrict access to a certain area in QuickBooks Desktop. 


Here's how: 

  1. Go to the Company menu, then select Set Up Users and Password, and then Set up Users.
  2. Select Add User...
  3. Fill out the User NamePassword, and Confirm Password fields, then select Next.
  4. On the Access for user: (username) window, choose which area of QuickBooks the user has access to, then select Next.
    • If you choose Selected areas of QuickBooks, you can customize the restrictions for different areas of the company file for the newly created user by selecting No AccessFull Access, or Selective Access.
  5. When done, select Finish.


You can read through these links to learn more about users and restrictions:


Let me know how this goes and leave a response below if you need further assistance in your QuickBooks. I'm always here to help. Have a good one. 

Level 2

Hide employee center from restricted users

I have restricted to no access for payroll and employees but the user can still see employee names, addresses and phone number.

QuickBooks Team

Hide employee center from restricted users

Thanks for getting back in here, @Dmerriit.


Let me chime in and add some info about user restrictions in QuickBooks Desktop. 


The user may have access to sensitive accounting reports, like Balance Sheets and Profit & Loss. This is why they can still see payroll information.


To fix this, simply follow the steps below: 


  1. Log in as the QuickBooks Admin.
  2. Go to the Company menu.
  3. Choose Setup Users and Passwords and then select Set Up Users.
  4. Highlight the user, then click Edit User.
  5. Enter the credentials, and then click Next.
  6. On the Sensitive Financial Reporting page, make sure to click the No Access radio button.
  7. Click Next and then Finish.



For more details, please refer to this article: QuickBooks Desktop Users and Restrictions.


Additionally, learn how to assign roles and grant or limit access to Areas and Activities in QuickBooks.


Don't hesitate to reach back out to me if you have any other concerns with managing users in QuickBooks. It would be my pleasure to help more. Stay safe and take care.

Level 2

Hide employee center from restricted users

Thanks for all the feedback.  I have every selection as "no access" including sensitive reporting and that user still has access to Employee names, phone numbers and address.  The only access that user has is create and print transactions in purchases and a/p. 

This seems to be a QB Pro limitation and not sure on other versions.  It's a hippa issue, seems odd that inuit hasn't addressed this issue!  I would really appreciate it if someone could fully explain this limitation!



Hide employee center from restricted users

Hi there, Dmerriit. Thanks for following up with the Community about this. I appreciate your screenshot and detailed information. That helps me better understand what's going on.

I've reviewed our ongoing/solved investigations and can confirm there's currently no records of users without access to sensitive reporting being able to see payroll details.

Since one of yours is accessing this info while they're set to No Access, I'd recommend using our Verify Data feature to see if anything needs to be rebuilt.

Here's how:

  1. Choose Window, then Close All.
  2. In the top menu bar, go to File
  3. Click Utilities.
  4. Select Verify Data.

Once you've finished verifying, you'll see one of a few possible messages. I've listed each of them and their meanings:

  • "QuickBooks detected no problems with your data," - No action is required.
  • "Your data has lost integrity," - This indicates that there's data damage in your company file. You'll need to perform a rebuild to correct the problem.
  • An error message could display. If so, there may be a resource about it on our support site that provides specific instructions for what to do.

If your Verify/Rebuild Data utilities didn't solve the issue, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.

They can be reached while using QuickBooks:

  1. In the top menu bar, go to Help, then QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Enter a brief description of your issue in the Ask a question (or tell us what's wrong) field.
  4. Press Continue.
  5. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

Be sure to review their support hours so you'll know when agents are available.

Please don't hesitate in sending a reply if there's any questions. Have a wonderful Friday!

Level 1

Hide employee center from restricted users



I have the same question and am using Enterprise.  When I hide the "center" from my user they are unable to access vendor information.  I need them to be able to see vendor and customers, just not sensitive employee information. Help please??

Level 1

Hide employee center from restricted users

HI Archie!


I am running Enterprise and want my user to be able to access customers and vendors.  Just not employee information.  When I "turn off" their access to Centers it won't allow to them to access any of those 3 groups ... Help please??

QuickBooks Team

Hide employee center from restricted users

I can show you how to modify your user access, Jessicah177.


When you set an area and activity, you have the option to select either of the centers to which you want to give access. Let me show you how: 


  1. Click the Company menu and choose Users > Set Up Users And Roles.
  2. Select the Role List tab and look for the user and then Edit.
  3. Under the Area and Activities section, click the small plus (+) icon to expand and see the Customer, Vendor, and Employee Centers. 
  4. Click on Customer Center first and select the Area Access Level. Click Employee Center and do the same thing. Then, for the Employee Center as well.
  5. Select OK to save and then Close.

You can let the user close and reopen the company file to check if they're able to see the changes made to their roles. If the issue persists, you can do the Verify and Rebuild Data Utility process to isolate company file issues. 


Keep me posted on how this works. Please don't hesitate to post you questions here. Have a good one!

Level 1

Hide employee center from restricted users

thank you!

Level 1

Hide employee center from restricted users

I have set up a user in QB Desktop Pro with no payroll access and no access to restricted reports however they can still access the Employee Center and the Employees Tax in the Employee Center and see a list of Employee Names and net pay cheque information.  Not hard to work back to figure out the gross pay and certainly shows the differences in wages between employees.  This seems to  be a very serious security breach or failure.

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