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finance69
Level 2

How can I edit the workers compensation class list in quickbooks online payroll? It doesn't seem to be anywhere.

 
28 Comments
GlinetteC
Moderator

How can I edit the workers compensation class list in quickbooks online payroll? It doesn't seem to be anywhere.

I can definitely help you in editing the worker's compensation class, finance69.

 

We can do this by simply following these easy steps:

  1. Go to the Workers menu and select Employees.
  2. Select the name of the employee.
  3. Go directly to the Employment section, then click the pencil icon.
  4. Edit the Workers' comp class, then click Done.

Once done, you may run the Worker's Compensation report. Here's how:

  1. Go to the Reports tab.
  2. In the search field enter Workers' Compensation.
  3. If needed change the Date Range and click Run Report.

Here are articles you can check  to learn more details about workers' compensation in QBO:

If you have any other concerns, please tag me directly. I'm always here to help.

finance69
Level 2

How can I edit the workers compensation class list in quickbooks online payroll? It doesn't seem to be anywhere.

Thanks @GlinetteC - what I am actually trying to do is edit the workers comp code list. In other words there should be a list of workers comp codes and rates that are associated with my employees. 

 

I can assign a code as you describe- but there is no way for me to add a workers comp rate to that code- or see what the assigned rates are for a code.

finance69
Level 2

How can I edit the workers compensation class list in quickbooks online payroll? It doesn't seem to be anywhere.

hi @GlinetteC  thanks for the reply. I can edit the assigned class as you describe however what I'm trying to do is edit the list of workers comp codes and their associated rates.

 

In Quickbooks Desktop the code would appear in the lists section. QBO does not seem to offer that.

 

If I can't add a list of codes and rates how does QBO Payroll know how to adjust for the assigned code per employee?

MaryAnn_E
QuickBooks Team

How can I edit the workers compensation class list in quickbooks online payroll? It doesn't seem to be anywhere.

Hi there, @finance69.


You can add the list of codes and rates in your payroll settings through the Tax Setup. Let me guide you on how to do it.

 

  1. Go to the Gear icon.
  2. Select Payroll settings.
  3. Choose the Tax Setup tab
  4. Select the state for Workers Compensation Tax Setup.
  5. Click the Add Class and Subclass link.
  6. In the Risk Classification Class and Subclasses then, enter the rate in the fields.
  7. Hit OK once done.


You can check this article for more information on how to assign workers' compensation classes to your employees in QuickBooks: Assign a Workers' Comp Class to an employee.

 

If you have any more questions or concerns, please don't hesitate to reach back. Have a good one.

finance69
Level 2

How can I edit the workers compensation class list in quickbooks online payroll? It doesn't seem to be anywhere.

@MaryAnn_E  thanks for your reply but I'm not in Washington- I'm in California- and those setting are not available under Gear -> Payroll Settings

MirriamM
Moderator

How can I edit the workers compensation class list in quickbooks online payroll? It doesn't seem to be anywhere.

It's good to see you back, @finance69.

 

To ensure we're on the same page, I'd like to verify if you've meant to say that you didn't see California on the Tax Setup page?

 

If yes, then you may need to assign a workers comp class to your employee. However, if you mean something else, please provide additional details. 

 

Additionally, I'm adding some articles that you may find helpful in the future: 

If you have any other follow up questions, get back to me by commenting below. I'm more than happy to help. Have a great day!

finance69
Level 2

How can I edit the workers compensation class list in quickbooks online payroll? It doesn't seem to be anywhere.

Hi @MirriamM - to clarify the instructions left in the previous comment are for a specific state, Wisconsin. I'm in California so those instructions are not valid. In other words the options (Steps) specified in the previous comment are not available to me. 

 

I know how to assign a workers comp code to an employee. What I'm trying to do is edit a LIST of workers comp codes and the rates for those codes.

 

Just typing in a code for an employee doesn't get me all the way there unless I can see what rates are being applied per code.

 

 

Catherine_B
QuickBooks Team

How can I edit the workers compensation class list in quickbooks online payroll? It doesn't seem to be anywhere.

Thanks for clarifying, finance69. 

 

After we set up the employee's worker's comp information, the class codes and rates are shown under the each state's payroll settings. When we go to the Gear icon > Payroll Settings > Tax Setup, another section for each state is listed as XX Workers Compensation Tax once you've setup an employee under that state. You can refer to the screenshot below for your reference. 

If you're not seeing these options I suggest getting in touch with our Payroll Support Team. They'll walk you through on how to edit those codes and will sort things out with you. 

  1. From the Help icon, click Contact us
  2. Enter in the box something like Edit Workers Comp codes and rates
  3. Click Let's talk
  4. You can Chat, Call, or Get a callback as way on how to connect with us. 

I'm here to help you if you need anything else. Thanks!

Darina
Level 1

How can I edit the workers compensation class list in quickbooks online payroll? It doesn't seem to be anywhere.

I have the same question.  I so not have "Tabs" when going to the Payroll Settings under the gear.  I have a list, starting with General Tax, federal tax, etc.  Under Washington Tax edit pencil icon, there is NO Worker's Compensation option.  I need to be able to edit the LIST of class codes.

RCV
QuickBooks Team
QuickBooks Team

How can I edit the workers compensation class list in quickbooks online payroll? It doesn't seem to be anywhere.

I've got some troubleshooting solutions for you to access the Workers Compensation Tax Setup, Darina. 

 

I've checked our records and there's no reported case about this one. There are times when a browser's cache data becomes full of frequently accessed websites or damaged. When this happens, it causes odd behavior when accessing the Workers Compensation Tax Setup option. To resolve this one, let's try signing in to your account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P

Then, edit the list of codes and rates in your payroll settings again. Let me guide you on how to do it.

  1. Go to the Gear icon.
  2. Select Payroll settings.
  3. Choose the Tax Setup tab
  4. Select the state for Workers Compensation Tax Setup.
  5. Click the Add Class and Subclass link.
  6. In the Risk Classification Class and Subclasses then, enter the rate in the fields.
  7. Hit OK once done.

See Assign a Workers' Comp Class to an employee article for more details about this one. If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.

 

If the same thing happens, I'd suggest contacting our Customer Support Team to add you to the list of affected users. They'll pull up your account in a secure environment and send you an email notification once there's an update on this issue. Here's how:

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback
  6. Type in your contact info.
  7. Select Confirm my call.

I'll be right here to continue helping if you have any other concerns or questions about QuickBooks Online. Assistance is just a post away. Take care always.

 

Sibyl
Level 3

How can I edit the workers compensation class list in quickbooks online payroll? It doesn't seem to be anywhere.

I don't know what version of QBO GlinetteC is using, but I was looking for the same page to change the settings and this is how you locate it:

 

From the Gear, select Payroll Settings, State Taxes, Click the "Ok" button on bottom of screen and it will take you to the Workers Comp page where you can view and edit the settings.

 

Very strange way to find that list if you ask me.  : \ 

PleaseFix
Level 1

How can I edit the workers compensation class list in quickbooks online payroll? It doesn't seem to be anywhere.

You are not understanding the issue.  The menu that comes up when Payroll Settings is clicked HAS BEEN CHANGED.  There is a link to State taxes but no apparent link to workers comp setup.

ChristieAnn
QuickBooks Team

How can I edit the workers compensation class list in quickbooks online payroll? It doesn't seem to be anywhere.

Hi there, PleaseFix.

 

Welcome back here in QuickBooks Community. I appreciate you for providing detailed information on your concern to fix the issue.

 

Since the link for State taxes appears but a link to workers comp setup is missing, I suggest contacting our QuickBooks Support Team. They can investigate the cause of the disappeared option of workers comp.

 

  1. Open your QuickBooks Account.
  2. At the top right, click the Help icon.
  3. Type your concern in the Type something field.
  4. Click I still need a human.
  5. Hit Contact us.
  6. You'll be routed into the How can we hep? page. Then, select how you want to contact them and fill in the information.

 

You can browse this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types.

 

Please refer to this article to see different information about workers' comp insurance and how to manage it automatically with Pay As You Go: Learn about and get workers’ compensation insurance.

 

You're always welcome to click the Reply button if you need further assistance, PleaseFix. I'm always here to help. Stay positive always!

sc61
Level 1

How can I edit the workers compensation class list in quickbooks online payroll? It doesn't seem to be anywhere.

Hi,

 

I am having the same exact problem. I live in Washington State and cannot edit workers' comp information. No WC is coming out of paychecks as well.

 

SC

AlexV
QuickBooks Team

How can I edit the workers compensation class list in quickbooks online payroll? It doesn't seem to be anywhere.

Hi SC, 

 

Thanks for joining us here! Let me share more details about the workers' compensation.

 

You can manage workers’ compensation in QuickBooks by going to the Payroll menu, then select Workers’ Comp

 

Every time you run payroll, your payroll data is automatically sent to the insurance provider if you link it via Pay As You Go. AP Intego calculates the premium costs for your workers’ compensation policy. You'll want to reach out to them if you have concerns about it. Click this link and proceed to the How do I get help? section: Learn about and get workers’ compensation insurance.

 

In addition, we need to make sure that you successfully set up your Washington workers' compensation. If you have done this already, please reach out to our Payroll Experts can further assist with it.

 

The new "Help" menu interface: 

  1. Click the (?) Help icon and choose the Talk to a human option (then type it again when prompted).
  2. When asked by the bot, enter WA Workers' Comp.
  3. Select I still need a human, then proceed with Contact us.
  4. Tap Let’s talk then choose either Get a call or Start messaging

For the old "Help" menu:

  1. Click the Help icon, then the Contact Us button.
  2. Enter WA Workers' Comp in the What can we help you with box.
  3. Proceed with the Let's talk button.
  4. Select either Start messaging or Get a call button.

I've added these links for more details:

Keep on posting here if you have more concerns. Stay safe!

mindynix
Level 2

How can I edit the workers compensation class list in quickbooks online payroll? It doesn't seem to be anywhere.

Apparently, they don't let us enter our own rates anymore.  You have to contact them to do it for you, which if you are a bookkeeper, and have several clients, is a major pain in the .......

 

This is so ridiculous.  I can edit Employment Security and PMFL, but not Worker's comp.  This makes no sense.

DriftwoodAcc
Level 2

How can I edit the workers compensation class list in quickbooks online payroll? It doesn't seem to be anywhere.

Same problem just called and they dont know what they are doing. Why take our settings away (which I know this is what was done so we no longer have the tax set up function) and then not know how to change it for us. I just got off the phone with them and they were clueless on what I was talking about. I haev to run payroll NOW and if I still had this option to change I would be done with this by now and have it changed! You cant change the employer rate anywhere! QBO people are idiots and none of them are even in the US much less Washington state. 

finance69
Level 2

How can I edit the workers compensation class list in quickbooks online payroll? It doesn't seem to be anywhere.

And to make matters worse someone comes along every few months and posts a meaningless 'solution'. They cite help articles that do not apply or they are just flat out trying to mislead. 

mindynix
Level 2

How can I edit the workers compensation class list in quickbooks online payroll? It doesn't seem to be anywhere.

I was fortunate enough to be able to speak with a very nice gentleman that was from the US in Virginia and he changed all my rates for me, but it took about 90 minutes to get all of my clients changed.  I called around 4:30 in the afternoon to the phone number under help and contact us.

 

The phone number it gives me is [removed] and then it gives a case number to reference, but he never asked for it.

 

Good luck!

Sibyl
Level 3

How can I edit the workers compensation class list in quickbooks online payroll? It doesn't seem to be anywhere.

DrfitwoodAcc,

 

Have you tried the instructions I provided? I agree, the answers provided by QB on this subject are useless. 

sc61
Level 1

How can I edit the workers compensation class list in quickbooks online payroll? It doesn't seem to be anywhere.

Yes, I have tried your recommendations. Again, I live in Washington State and I cannot get the Workers Comp to work. 

olduser
Level 1

How can I edit the workers compensation class list in quickbooks online payroll? It doesn't seem to be anywhere.

I also live in WA state and have the exact problem.  Customer service was useless after they had me on the phone for and hour and then put me on hold to ask someone else if they knew how to do it and dropped the call.  They never bothered to call me back.  QB needs to stop changing things that aren't broke. Very annoyed and a waste of my time.

 

katherinejoyceO
QuickBooks Team

How can I edit the workers compensation class list in quickbooks online payroll? It doesn't seem to be anywhere.

 

Thanks for joining this thread, @olduser. I understand what you're going through and I'm here to help ensure you're able to update the Washington workers comp class. 

 

As a workaround, we can force the system to re-order the rates and use the most recent effective date for current paychecks. You'll want to follow the steps beelow to resolve the issue. Here's how: 

 

  1. Go to the WA Workers Compensation Tax Setup page.
  2. Click Edit next to the Class, then delete the most recent rate (this is the rate on top of the list).
  3. Click OK, then click through the steps to Continue and allow the system to recalculate and create adjustment checks.
  4. Go back to the WA WC tax setup page, then click Edit next to the Class.
  5. Add the desired rate back in with the correct effective date, then click OK.
  6. Click through the steps to Continue and allow the system to recalculate and create adjustment checks. 

 

Once done, run a test check to confirm the rates have been corrected and that 2020 checks calculate correctly. 

 

For future reference, read through this article: Washington workers' compensation setup and calculations. It helps you learn about setting up and calculate Washington Workers' Compensation.

 

Feel free to message again if you need further help. I'm always around to listen and lend a hand. 

 

mbutcher
Level 1

How can I edit the workers compensation class list in quickbooks online payroll? It doesn't seem to be anywhere.

So our business is in Wyoming.  The state provides WC insurance.  Does anyone know a way to get this Employer cost to show on an employees paycheck?  It is a company contribution only but the re is no way I can see to add this or have it post the cost into a payable.

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