How can we get Quickbooks to service Guam and other U.S. territories either as "international" or under U.S. part. We pay 100 percent but do not get all the services.

Our clients in Guam prefer to use QB Desktop.

I'll share some insights about setting up a QuickBooks account for International and US as a flexible account, @contactus4.

Please know that this ability isn't possible in QuickBooks Online (QBO). Guam is an unincorporated territory of the United States and has its own tax system, while Alaska is a state within the US and follows the tax laws of its federal government. As a workaround, you can set up a custom tax rate for the type of tax you need to track.

I can see the importance of setting up a QBO account to handle both international and U.S. transactions. With this, I recommend sending feedback directly to our product developers. They may consider adding this option to future updates to make our program better and more efficient for you to use. Please refer to the steps below:

1. Hit the Gear icon at the top, then select Feedback.
2. Type in your product suggestions.
3. Click Next to submit feedback.

While we don't have an exact timeframe for when this will be available, you can visit our Customer Feedback page to keep track of your suggestions. 

Moreover, here are some articles to learn more about managing payroll taxes in QBO: 

• Set up employees and payroll taxes in a new state
• Pay and file payroll taxes and forms electronically in QuickBooks Online Payroll

Let me know in the comments below if you have further questions about managing your QuickBooks subscription and taxes. Simply leave your reply and I'll provide the necessary help.

I am finding it impossible to create the EFw2 by running the e-file state w-2 as instructed on the web. You cannot choose GU for a state and there are no territories listed. I have to submit the W2GU to Guam Rev and Tax and have to way to create the correct file format. Any suggestions? 

I can see the importance of filing W-2, Donna162.

Currently, QuickBooks Desktop (QBDT) doesn't support the electronic filing of State W-2s and 1099s. You can print W-2 in PDF format and manually enter the information Guam agency.

Here's how:

1. Go to the Employees menu, then Payroll Center.
2. Select the File Forms tab.
3. Tap View/Print Forms & W-2s.
4. Enter your payroll PIN, then select OK.
5. Click the W-2s tab.
6. Tap the year, then all or individual employees.
7. Pick the Open/Save Selected button.
8. Choose the applicable reason for printing the W-2s.
9. Hit File on Adobe Reader and select Print.

Alternatively, you may want to explore a third-party converter to upload the data in Guam. You can find one by visiting this website: https://desktop.apps.com/home.

You can also check out these links for more details:

• File your state W-2s with Quickbooks Desktop Payroll Enhanced
• File your W-2 forms

Furthermore, I'm adding this article to let your employees view their pay stubs online: Invite employees to QuickBooks Workforce to see pay stubs and W-2s.

If you have other questions about W-2s or your QuickBooks, you're always welcome to tag me in your reply. I'm always here to back you up.

unfortunately, Guam Rev and Tax require e-file now and is not set up for manual entry. 

Thank you for returning to the Community, Donna162.

I understand that you're having difficulties creating your EFw2 file for Guam using the e-file state W-2 option. Let me guide you in the right direction on how to submit your tax forms. 

As previously mentioned by my peer, the option to electronically file the W-2s and 1099s is currently unavailable in Guam. On the other hand, you'll have to visit the state website to check if they can provide other options to electronically file your tax forms. 

For the information you need to enter through the state portal, I still recommend following the suggestions stated above. Take a look at this article to see the list of states that can process the state W-2s: File your state W-2s with Quickbooks Desktop Payroll Enhanced.

I've collated some resources that help you efficiently prepare for the year-end season. There you'll learn when your employees received their copies, as well as methods to review your tax payments or forms:

• Year-end checklist for QuickBooks Desktop Payroll
• E-file and e-pay state forms and taxes in QuickBooks Desktop Payroll Enhanced
  
  

Feel free to visit the Community again if you have other payroll-related concerns or questions about filing the W2s and other payroll forms. I'm always ready to lend a helping hand. Have a great day ahead, Donna162