I've got steps to help you become the master admin of your company, @KArtul8476.
Since the current Master Administrator has left the company years ago, you have to reach out to our QBO care team. A representative will assist you by asking personal info to complete the Master Admin claim. They will also provide details on what other documents you can send to process the request.
Here's how to contact the support:
Also, you can refer to this article if in case you want to change the email address you use to login: Change the email address.
Let me know how it goes and leave a reply below. I'm always here if you need help changing your QBO master admin user. Take care always.
Thanks for your response. I am in QB right now and under the Help tab only have the options of 1) Ask the Community (which is what this request/cry for help is) and 2) Send a Message (which has me fill in my contact info but then spins around for a while before telling me to refresh/start again).
Hello there, KArtul8476.
Spinning and refreshing of the page usually happens if there are too much cache. Cache helps the browser's background processes run smoothly. However, it can also cause issues when piled up. Here's how to get rid of any-cache related concerns:
Note that you still need to reach them during support hours so your request will be processed.
Let us know how this goes so we can review it on our end. Have a great day!
For your reference
If you still hit the wall, you will need a workaround with extra effort and/or cost.
Thanks for this. I did send in the documents they requested but they denied my request. They think I haven’t sent in documents to show “ownership” of my organization, but my organization is a non-profit so it doesn’t have owners. I sent in a letter from my President (plus a copy of her ID) and this still wasn’t enough.
If you still hold one Company Admin credential, you may resolve it. You can purchase a new QBO account from Techsoup or directly to the site
then consider these options as workaround:
1. Utilize a 3rd party tool to duplicate data
2. Purchase a 3rd party service to duplicate it.