I'll provide information regarding direct deposits sent to the wrong bank account, Susan.
If the account doesn’t exist or is closed and the deposit is confirmed as rejected, please check each article and follow the steps:
1. First, void the paycheck.
2. Then, update the employee’s bank account.
3. After, recreate the paycheck and send a new direct deposit.
If it’s a Live Account (deposit successfully), you can request a direct deposit reversal up to 5 business days from the pay date (the paycheck date counts as the first day). Please note that this does not guarantee the recovery of the funds. Here's what you need to do:
- Request a direct deposit reversal and wait for it to complete.
- You can pay your employee with a regular check during this time.
- Once you receive the results, update your employee’s bank account information.
Please note that once the reversal is successful the rejected amount will be credited back to your company’s payroll account.
When the account belongs to another employee, please refer to Scenario 2 and the full details outlined in this article: Handle a direct deposit paycheck not received by an employee.
If you need further guidance with other payroll tasks or need thorough guidance on what to do next, consider working with our Explore QuickBooks Payroll team. These experts can help streamline your payroll processes and provide customized guidance based on your business needs.
Whenever you'd like to review payroll transactions, you can pull up the Payroll Summary Report and refer to this article: Run payroll reports.
Please respond to this thread if you have other questions or need help with the direct deposit process. We will assist you to the best of our ability.
