How do I change the email address for payroll notifications? I am the master admin but it defaults to the old master admin. I dont see and edit button

I'd be glad to provide the steps you need, heidiw24.

Let's make sure to update the email address on the Business Information page.

Here's how:

1. Go to the Gear > Payroll Settings.
2. Under Business Information, click Contact Information.
3. Update the Email Address field.
4. Click OK.

Once done, set up the email preferences by following these steps:

1. Go back to the Payroll Settings page, click Emails under Preferences.
2. In the Customize Email Preferences section, you can select Client, Accountant Users, or Both from the drop-down list to edit your settings for each of the notifications.
3. Hit the OK button.

I've got these articles for reference:

• Get Email Reminders for Your Payroll Account
• Customize payroll email notifications

If you have any additional questions or other concerns, please let me know. I'm just a post away to help you some more. Take care and stay safe.

The first section of this procedure I have done and checked over and over.  My email is in there for contact information.  But when I go into the Payroll settings section/email notifications, there is no pencil icon next to the email address which still reflects the previous payroll persons information.  For several months I have tried to fix this but still there is no solution.

Hi there, Franswa.

Thank you for visiting the QuickBooks Community and appreciate you for performing some steps to fix the issue. This isn't also the kind of impression that I'd like you to have, and we know how much time it can take when something isn’t working the way you need it. With this, I'll ensure you'll be able to update your email address under Email notifications in the Payroll settings.

You can always update your payroll preferences to see the latest details in your system. However, the email notification you've mentioned under Payroll settings hasn't had the option to click the pencil icon or there is no pencil icon next to the email address. I recommend going to Account and Settings to change the email for the notification. Then click Company email option under the Company tab. Once done, the updated email will reflect in the Payroll Settings.

Here's how:

1. Click the Gear icon at the top.
2. Choose Account and settings.
3. Go to the Company tab and select the Contact info section.
4. Click the pencil icon and change the email address in the Company email box.
5. Press Save and Done.

Once done, you can go back to the Email notification and verify if you have already seen the updated details.

Lastly, you may refer to this article to view information on how you can manage your payroll accounting settings to track your payroll transactions: Change your accounting preferences in QuickBooks Online Payroll.

Please know that you can always get back to this post if you have any other questions about updating your payroll settings. I'm always here to help. Have a good day!

The steps you give me, I've done them many times.  My email address has been entered for company contact information, I've clicked "save" and "done" and in that section, my email is correct.  But, when I go to the payroll settings, it still reflects the previous person's email, not mine. 

I'm thinking it's some kind of glitch in the system.  The issue is that I receive NO notifications whether it be the billing, tax payments and/or payroll notifications of any kind.

Any other ideas of how to remedy this?

Thank you for joining the thread, @Franswa.

 
I appreciate you for following the steps given by my colleagues.

 
Let me assist you in the best way I can. 

 
QuickBooks updates systems to ensure the best experience for our valued customers. It's the reason why we have different interfaces available.
 

Since you tried all the steps, however, still doesn’t resolve the issue. I suggest you contact the payroll support team they are the ones who can assist you through screen sharing.

 
Have these links for your reference:

• Send pay stub notification to employees in Online Payroll.
• Update your business info in online payroll

 
 
We are always here whenever you need more information about QuickBooks Online Payroll. May you have a great time!