How do I delete a payroll tax payment that shows up with zero dollar amount?

Thanks for allowing QuickBooks to serve you with your business needs, @userpamela-higgins.

I'm here to guide you on how you can delete a tax payment in QuickBooks Online.

There are some factors that you need to check before deleting a payroll tax payment in QBO. Know that you can only do this if the tax payment is manually recorded (non-electronic payments) and if the electronic payment has not been processed yet.

On the other hand, you're unable to delete the payment if, payment was rejected due to insufficient funds (NSF), the tax payment is processed electronically, or the form along with the payment was already transmitted or accepted by the agency.

Once verified, you can eliminate the payment by following these steps:

1. Select Taxes, then Payroll tax.
2. Under You may also want to:, select View tax payments you have made. 
3. Select the name of the tax payment. Change the date range if necessary.
4. From the View and Print Form drop-down, select Delete. 
5. Select Yes to confirm.

If you don't see delete, you cannot delete the payment. Contact us for assistance.

Here are the complete steps on how to reach our support: 

1. Click on Help at the top menu bar.
2. Hit on the Contact Us button.
3. Enter a brief description of the issue in the What can we help you with? box.
4. Press on Let's talk.
5. Select on Get a callback.
6. Key in your contact details, then tap on Confirm my call.

Lastly, I'd like to add this link that provides details about deleting tax payments in QBO: Learn how to delete a tax payment in Online Payroll.

I'm just a few clicks away if there's anything else you need. I'll ensure you're all set. Wishing you all the best in everything that you do.

Thank you! I should have been more clear in my question - the tax payment has not been made - only generated so it is showing as a tax payment due with a zero dollar amount.  Background: We had a new employee join with a state this year so it is generating state tax payments each month for that employee but for some reason, it also generated tax payments of zero for February 2019 and forward.  I would like to delete the items showing up for tax payments due that have a zero dollar amount so that it is more 'clean' on my system.  

I appreciate the clarifications that you gave, @userpamela-higgins.

Let me provide additional insights into the zero dollar amount that's showing up as overdue on your end.

When adding employees in QuickBooks Online, you'll need to make sure that the hire date and the date when the payroll taxes will take effect are correct. This way, the system will be able to generate tax calculations accurately.

To give you complete details about the employee setup in QBO, feel free to check out this reference: Learn how to add and set up an employee in QuickBooks payroll products.

However, once verified and the problem continues, I recommend reaching out to our Customer Care Team. This way, they can further investigate the root cause of this matter. Please follow the steps I've shared above on how to contact them.

Keep me posted on how things turn out. I'll be right here to help you out. Have a nice day!

Thank you! That's exactly it!  The employee was set up with an incorrect hire date. If I change this, will it remove the tax payments due? And will I cause harm anywhere else in quickbooks by changing the hire date. 

Hello there, @userpamela-higgins.

I'm grateful for the confirmation that you've shared about your employee's hire date.

Changing the hire date of your employee will remove the over due tax payments that are showing up on your end. This won't cause any harm since you're just making corrections on the incorrect details.

Here's how to edit your employee's information:

1. Hit on the Payroll menu, then Employees.
2. Select the employee's name.
3. Click on the pencil icon beside Employment. 
4. Edit their info and select Done.

To give you more details about modifying employee's data in QBO, you can always use this link: Edit or change employee info in payroll.

If doing this doesn't make a difference, I'd recommend contacting our Customer Care Team to further isolate this hurdle. 

My doors are always open to help if you have any other questions, @userpamela-higgins. Keep safe!

Actually, we do have one employee with a hire date of this January 2021 but it created state tax payments due back through 2020.  Is there another place I can check in Quickbooks to figure out why these payments due were generated with a zero dollar amount? 

Thanks for getting back to this thread, @userpamela-higgins.

The tax payments due that are showing in the Payroll Tax Center is system generated. The way QuickBooks calculates your tax will depend on how you set up your employees and their tax rate. 

However, having the option on how they are calculated by the system is unavailable in the program. 

If you wish to know the breakdown of these tax due, you can reach out to Payroll Support Team. They have the available tools that could check the calculation of your taxes. 

Here's how you can reach out to them:

Option 1

1. Click the Help icon.
2. Hit the Contact Us button at the bottom. 
3. Enter your concern in the description, then click Let's talk or Continue.
4. Select Get a callback.

Option 2

1. Click the Help menu in the upper-right hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Click Get help from a human or Contact Support Team.
5. Select between Send a message, Schedule an appointment, or Get a callback.

Additionally, you can run some payroll reports in QuickBooks. This way, you can get a closer look at your business's finances and view useful information about your business and employees.

Also, our articles might have something that can help you with your QuickBooks concerns, too. Just click this link and make sure that the topic is set as "QuickBooks Online Payroll."

I'm still here if you have other questions regarding your payroll service. Just post your questions here, I'll respond as soon as possible.