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calistainc7
Level 2

How do I get payroll to work after upgrading QB Desktop Pro?

 
Solved
Best answer June 02, 2021

Best Answers
LieraMarie_A
QuickBooks Team

How do I get payroll to work after upgrading QB Desktop Pro?

I have all the steps that you'll need to get your payroll service activated, @calistainc7.

 

You can activate the Payroll service by entering the service key. You can use our Automated Service Key/Disk Delivery Key Tool to get your service key.

 

To enter the service key in QuickBooks Desktop:

  1. From the Employees menu, select Payroll, and select Enter Service Key.
  2. If you have an existing payroll subscription, you are prompted to specify if you want to add this file to your payroll subscription.
  3. Select Skip to go to the Service Key window, or Add File to add this file to an existing Payroll subscription.
  4. Select Add.
  5. Enter the service key, and select Next.
  6. confirmation message appears.
  7. Select Finish.

 

Once done, QuickBooks Desktop downloads the latest tax table and verifies your payroll subscription. You can find these instructions in this article: Activate QuickBooks Desktop Payroll.

 

You can also check out our QuickBooks Desktop Payroll Hub for your benefit. It will guide you through basic payroll setup and functions.

 

Should you need a hand about managing your payroll account, let me know in the comment section. I'd be glad to help. Have a great day!

View solution in original post

5 Comments 5
JasroV
QuickBooks Team

How do I get payroll to work after upgrading QB Desktop Pro?

Congrats on upgrading your QuickBooks Desktop (QBDT), @calistainc7.

 

I can provide some insights on how you can run your payroll seamlessly.

 

After upgrading, you'll want to make sure you've downloaded the latest QBDT release. This is to ensure your software is up to date with the newsnet patches and fixes.

 

Once done, update your payroll tax table to have the current rates and calculations. Let me show you how.

 

  1. Go to the Employees menu.
  2. Select Get Payroll Updates.
  3. Click the Download Entire Update checkbox.
  4. Then select Download Latest Update

 

You can also utilize this link for more details: Get the latest payroll tax table update.

 

Once done, you can now run your payroll efficiently. To be guided, check out this article: Get started with Payroll.

 

keep me posted if you have other concerns running your payroll. I'll be around to back you up!

calistainc7
Level 2

How do I get payroll to work after upgrading QB Desktop Pro?

Thanks for the reply, but for clarification, after upgrading QB, Payroll is no longer present in QB Desktop Pro, even tho I had a working subscription/license through the end of this year with my old version of QB.

 

I need to know how to get my paid for Payroll subscription working with my new QB without having to purchase another subscription.

LieraMarie_A
QuickBooks Team

How do I get payroll to work after upgrading QB Desktop Pro?

I have all the steps that you'll need to get your payroll service activated, @calistainc7.

 

You can activate the Payroll service by entering the service key. You can use our Automated Service Key/Disk Delivery Key Tool to get your service key.

 

To enter the service key in QuickBooks Desktop:

  1. From the Employees menu, select Payroll, and select Enter Service Key.
  2. If you have an existing payroll subscription, you are prompted to specify if you want to add this file to your payroll subscription.
  3. Select Skip to go to the Service Key window, or Add File to add this file to an existing Payroll subscription.
  4. Select Add.
  5. Enter the service key, and select Next.
  6. confirmation message appears.
  7. Select Finish.

 

Once done, QuickBooks Desktop downloads the latest tax table and verifies your payroll subscription. You can find these instructions in this article: Activate QuickBooks Desktop Payroll.

 

You can also check out our QuickBooks Desktop Payroll Hub for your benefit. It will guide you through basic payroll setup and functions.

 

Should you need a hand about managing your payroll account, let me know in the comment section. I'd be glad to help. Have a great day!

View solution in original post

calistainc7
Level 2

How do I get payroll to work after upgrading QB Desktop Pro?

LierraMarie_A, Thanks!

 

That got payroll installed and showing up in my QBDT, BUT there is no past payroll information showing up. Paychecks are recorded in check registers, but there are no past paystubs, taxes collected, etc etc. When I run a Payroll Summary Report it is Zero across the board for anything up to now.

 

I should mention that my previous QB was Enterprise, and to "downgrade" to Pro I had to load my Enterprise file into QB Online, and then Export my file from Online to my Desktop Pro.

 

Will I be able to get my past payroll information into my new QBDT? 

Mark_R
QuickBooks Team

How do I get payroll to work after upgrading QB Desktop Pro?

I'm happy to know that you're able to activate the payroll services in your QuickBooks Desktop (QBDT), @calistainc7.

 

Let me provide some insights on why there's no past payroll information showing up in your QBDT.

 

Since you've exported the data from your QuickBooks Online (QBO) to QBDT, that's the possible reason why your past payroll information isn't showing up. Please know that when exporting data from QBO to QBDT, there are some payroll limitations you need to know, such as paychecks will be converted as regular checks and the pay period and liability period don't export. To get your past payroll information, you'll need to set up your employees and enter historical tax payments in your QBDT.

 

You might want to know more on how to get started with QBDT Payroll. You can read this link for more guidance.

 

Should you need any assistance getting your payroll services up and running, I'm available here to help any time!

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