cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

How do I resend an employee invite to access their paystub through workforce now? The original email they sent me was incorrect.

 
3 Comments
Highlighted
QuickBooks Team

How do I resend an employee invite to access their paystub through workforce now? The original email they sent me was incorrect.

It’s great to see you in the Intuit Community, payrollservices.


Before sending the invitation again, make sure to enter the correct email address in the employee’s profile. I can help guide you through the steps on how to update the information.

 

  1. Hit the Employees menu and choose the Employee Center to access the Employees tab.
  2. From there, double-click on the worker’s name to view more details.
  3. On the Information for page, go to the Address & Contact panel.
  4. Type in the new email address in the Main Email field.
  5. Press the OK button to save the changes.

Once done, you can send the new information to QuickBooks Workforce. Follow the recommended steps in this article and proceed directly to Step 2 for detailed instructions: How do I?


Additionally, this link provides an overview on how to access paychecks and W-2 forms using Workforce: Payroll.


Reach out to me if you have any clarifications or other concerns. I’m more than happy to help. Enjoy the rest of the day.

Highlighted
Level 1

How do I resend an employee invite to access their paystub through workforce now? The original email they sent me was incorrect.

I changed the employee's e-mail address, saved it, closed out of Quickbooks and then reopened.  It did not change the employee's address in the send invite section.  And nowhere do I see a resend option.

 

Highlighted
QuickBooks Team

How do I resend an employee invite to access their paystub through workforce now? The original email they sent me was incorrect.

Good job for doing the steps my colleague provided, Katie201.

 

I'd suggest reaching out to our payroll support. This way, an agent will guide you with resending the invitation. Here's how:

  1. Click Help inside QuickBooks. 
  2. Go to QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Enter "Unable to resend Workforce invitation" in the description field, then click Continue.
  5. Select either Message an Agent or Talk to a Specialist.

Let me add the article on how to invite employees to see pay stubs and W-2s online. It will provide you the details on how to set up and invite your employees to view and print their stubs and W-2s.

 

Tag me if there's something else that we can do for you. I'm just around to help. 

Need to get in touch?

Contact us