How do i turn off epay and efile

Good day, wheelsontop. I'd be pleased to help turn off your e-pay and e-file services for your state in QuickBooks Online.

You can follow the step-by-step process below in turning off the e-services feature in QuickBooks Online.

1. Click the Gear icon at the upper right corner and choose Payroll Settings.
   
2. Select E-file and e-pay.
3. Choose the option to Manually with paper coupons.
4. Hit Next.

For other references, you can read through the following articles in case you need help with changing your state account number as well as when your tax payment and filing deadlines:

Tax deadline changes by state due to COVID-19.

Changing a state account number.

If I can be of help while working in QuickBooks, feel free to let me know by adding a comment below. Have a great rest of your day!

Hi, wheelsontop.

Hope you're doing great. I wanted to see how everything is going about turning off your e-pay and e-file feature. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

How can I do this in Quickbooks desktop?   My accountant is requesting that my Intuit Assisted service NOT efile my Q3 941.  She wants to print it and efile it.  

Let me help you manage your E-File and E-pay services for 941, @adthomas8.

Before we start, make sure to get the most up-to-date feature release in QuickBooks Desktop and the payroll tax table. This way, you can switch your payment method to file and pay Q3 941 taxes manually.

Here's how to update your filing method:

1. From the Employees menu, go to Payroll Center.
2. Go to the File Forms tab.
3. Under Other Activities at the bottom, select Change Filing Method.
   
4. In the QuickBooks Desktop Payroll Setup, select Filing methods.
5. Double-click the Federal Form 941 from the list.
   
6. In the Filing Method options, select Print and Mail, then Finish.
7. Once done, hit Finish Later.

On the other hand, if you're unable to do this step in your Assisted Payroll, I recommend contacting our Technical Team. You can contact them through chat or messaging. Make sure to enable pop-up windows on your browser settings to launch the chat box and connect with our live agents.

To reach us, follow the steps below:

1. Open QuickBooks and click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen, select Contact Us.
   
4. Type your concern in the What can we help you with? box.
   
5. Hit Continue, then scroll down to get your contact options (Chat or Have us call you).
   

In case you want to file your Quarterly federal taxes in this year's final quarter, you can follow this guide: Set up your Federal Forms,941 for e-file in QuickBooks Desktop.

Feel free to update me on how it goes. I'll make sure to assist you more if you need anything else with the payroll and tax settings in QuickBooks Desktop. Stay safe and well!

In payroll settings, E File & E Pay is not an option

Hi there, @Deskjockey.

Thanks for joining this conversation. Allow me to hop in and share information about the e-file and e-pay option in QuickBooks Online (QBO).

Are you trying to turn off the e-file and e-pay option as well? If so, you may be using a different payroll subscription. You can proceed to the Taxes and forms section instead. However, it is not recommended to turn this off this month (January) to prevent tax filing issues.

If you still wish to turn it off, here's how to do it:

1. In QBO, go back to the Gear icon at the top right, then Payroll Settings.
2. In the Taxes and forms section, select Edit ✎.
3. Clear the Automate taxes and forms checkbox.
4. Decide how you plan on making your tax payments and filings.
5. Hit Save to complete.

To learn more about managing tax payments and form filings in QBO, consider checking out this article: Manage automatic tax payments and form filings.

For tips and others payroll resources, I recommend visiting our website for reference: QBO Payroll self-help articles.

Reach out to me if you have follow-up questions about taxes and forms or something else in QBO. I'll be happy to answer them. Have a good one.

This is no longer an option in QB Online. I have been trying for weeks to get it turned off and Intuit is giving me the run around. It's Frustrating!

Hello there, @hcmarine.

I understand the urgency of turning off the feature to get you back to business. I tried this on my test file account and have had it replicated. Let me share with you how I turn off automated taxes and forms in QuickBooks Online (QBO).

Here’s how:

1. Go to the Gear icon and select Payroll Settings.
2. Click on Taxes and forms to expand the menu and select Edit.
3. Untick the Automated Taxes and Forms box to turn off the feature.
4. Click Save. Then, Done.

Moreover, you can check out this article to learn more about managing automatic tax payments and form filings in QuickBooks Online.

If the steps that I provided above are not available on your end, I suggest contacting our Technical Support team. This way, they’ll be able to go over your account and double-check everything. Our phone representatives have tools that can access your account to reinvestigate the issue and can provide fixes immediately.

Here's how to get in touch with them.

1. Go to the (?) Help icon in your QuickBooks Online (QBO) account.
2. Select the Search tab, and click Contact Us.
3. Enter a brief discussion of your concern and click Continue.
4. Select either Chat with us (if you preferred messaging) or Give us a call.

Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.

Furthermore, you can utilize this article about the year-end guide for QuickBooks Online.

Hit me up if you need further assistance with taxes. Know that the Community is always here to assist you. Have a great day!

How do I turn off a state e-pay, manual is not an option?

Hi vickiallely,

Thank you for joining in on the thread. I'll share information about E-pay.

Right now, the option to disable the E-pay payment method for state taxes is not available on QBO Payroll. We only have one switch, Automated taxes and forms, which will turn on or off the E-pay option for all applicable taxes. This is different from QB Desktop Payroll, where there is an option to choose a payment method for each tax item.

I understand that having the mentioned option is helpful for you. Feel free to submit a suggestion by going to the Gear icon and choosing Feedback. This way, our engineers can consider making changes in future updates.

Let me know if you have other concerns about QBO Payroll. Have a good one!