How to cancel QB desktop payroll subscription & not screw up current payroll

Hi there, @KJS.

Thank you for reaching out to us. I'd be glad to help you cancel automatic payments on your account.

Here's how you can do it:

1. Click the customer name to view details.
2. Locate the section that contains the information you want and click that section's Edit link.
3. Make desired changes.

You can also review these articles for more details:

- Modify existing recurring payments

- Recurring Payments

Please let me know if I can be of any help. Have a good one!

Thanks Mich for reaching out to me but that does not solve the issue.  I don't want to cancel auto payments for a customer.  I want to cancel my own payment for QB desk payroll which is scheduled to be debited on my company credit card in July.  I don't need this service now as I have upgraded QB & payroll came with it automatically as part of the package for 12 months.  I need to know how to make sure that payment is not debited from my account & not screw up my payroll service I have in place as part of the QB desktop pro package I purchased last month.  If someone can tell me how to do that I would appreciate it.

Hi, KJS. 

Thank you for doing business with us. While we’ll miss having you here. I can help point you in the right direction to contact our Customer Support team to cancel the auto-renewal of your subscription. 

Here's how:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect. Phone support may be limited due to volume.

To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. For more information, check out our support hours and types. 

I've added this article for you to check on how to change your QuickBooks Desktop payment method. It includes a short video on how you can manage your QBDT account within CAMPS.

The Community is always here if you wish to wish to use QuickBooks again. See you around. 

Did you ever get an answer to this, because I'm in the same boat. I don't want to lose the ability to generate W-2's, 941 forms, etc. for employees I already paid on QB, but I don't want another year's subscription.

Welcome back to the QuickBooks Community, Kenneth in AK. Providing you some idea of what will happen to your Payroll account if you cancel it is my priority. With this, I'll ensure that your subscription stays up to date and accurate.

When you cancel your subscription in QuickBooks Desktop, you can still access and generate the filed forms. However, you will no longer be able to get security updates, use online services, or file W-2s or 941 forms. It means you'll need a current payroll subscription to manage your tax forms; otherwise, you'll only be able to utilize the software for manual tracking and data storage.

On the other hand, to ensure you can cancel the QuickBooks Desktop payroll subscription without affecting the other one, I recommend contacting our QuickBooks Payroll Team. They'll have the tools to check your account and help you deactivate your subscription and to keep your features working accurately.

Lastly, you can refer to this article that provides detailed information about QuickBooks Desktop cancelation policies: QuickBooks Desktop cancelation policies.

Keep me posted by clicking the Reply button below if you have more questions or concerns about managing your subscription. I'll get back to you as soon as possible. Stay safe and take care.