I am getting Paycheck errors for employees whose tax status change once ordained. It states: This error occurred as you modified outside of Payroll setup. How can I fix..

Also just got a call from a scam support company about this. How did they get my contact info?

Hello OaklandCityChurch,

Let's run some troubleshooting to verify what causes the error. 

First, ensure that we have updated the file to the latest release. Let me guide you with these steps:

1. From the File menu, select Update QuickBooks Desktop.
2. Go to the Update Now tab.
3. Select Get Updates.
4. When downloaded, restart the program to make sure that the updates were installed.

Second, we'll have to get the newest payroll tax table. 

If the same thing happens, let one of our Phone Support agents take a look at your file. This way, we can investigate this further. This also helps us verify the support company that called you about the issue and how they're able to get your contact information.

Also, if you want to manage your employee's pay period, you can check this guide: Types of pay schedules.

As always, feel free to visit our Help Articles page for some How do I concerns.

Don't hesitate to leave a Reply if you need help in managing pay periods. I've got your back!

Hello, Thank you for that response. I have done most of those steps. Updates and all. But errors are still there.

We recently (starting Jan1) had 2 fulltime regular employees become ordained clergy so it changed their tax status. They both are having paycheck errors in those specific tax areas that were changed in January.

Secondly, we do not have to file 990 or pay 940 taxes (FUTA) but it is now prompting me to pay this. I cannot figure out what i need to change in order for this tax payment prompt to go away. I though it was related to the type of company you are but unsure and don't want to make changes until its clear what i need to change. So in short, we as a church are exempt from certain taxes and choosing the correct company status will make this right. HELP? Because maybe this is related to the paycheck errors?

Thank you!!

Welcome back to this thread, OaklandCityChurch.

I appreciate you for sharing such detailed information regarding your concern as well as the results of the steps you've taken so far to resolve the paycheck error and tax payment prompt.

Since the previous steps above didn't work, I suggest contacting our QuickBooks Support. This issue requires further investigation. Our phone support will help identify the reason why you're getting the paycheck errors and the ax payment prompt.

Here's how you can reach us:

1. Here are some steps to contact support:

    

   1. Click Help at the top menu and select QuickBooks Desktop Help.
   2. In the Have a Question? window, enter a topic.
   3. Click Contact us.
   4. Hit the Get a callback button.
      

You can check out this article for our contact information. Click on the QuickBooks Desktop drop-down to see the most updated support schedule: Support hours and types.

For future reference, you can bookmark these guides. They provide an overview of why payroll items/taxes are calculating incorrectly.

• Payroll items on a paycheck are not calculating or are calculating incorrectly
• QuickBooks Desktop calculates wages and/or payroll taxes incorrectly    

The Community is always open if you have other questions while working with paychecks. I'll be around to help. Wishing you a great day ahead!