Hi there, scott47.
I appreciate your efforts reaching out to our support, and I'm taking note of the feedback regarding your experience. Right now, we’re receiving high callback/chat request volume due to tax season, so waiting time may be increased.
I'd love to get this sorted out for you, thus, for me to provide you with the resolution, may I know what specific assistance you need? I can answer some general questions or concerns you may have about QuickBooks Online (QBO) Payroll. Simply click the Reply button below, and I’ll do everything in my power to assist.
Moreover, I don’t like to leave you empty-handed, you'll want to visit our Community Help Articles hub in case you need some related articles in managing your account.
For future reference, check out this article that will serve as guide to help prepare your tax forms: Year-end checklist for QuickBooks Online Payroll.
As always please let me know how this goes or check back if you need help with QBO. Have an awesome day!
