I cant change the Washington L

Let's perform some troubleshooting solutions to update your Washington rate, wynneski.

If you are trying to change your Washington Paid Family and Medical Leave insurance premiums, we can tick the Change or add new rate link in the Payroll Settings. Let me show you how:

1. Click the Gear icon on the top menu.
2. Choose Payroll Settings.
3. Select State Taxes - WA.
4. Scroll down to the Paid Family Medical and Leave Premium ER item.
5. From the dropdown menu, choose the rate corresponding to your responsibility from the Employee & Employers rate section above.

For more details about this one, see the Set up your Washington Paid Family and Medical Leave insurance premiums article. If the same thing happens, try signing in to your QuickBooks Online (QBO) account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.

If the problem persists, I'd suggest contacting our Payroll Support Team. They'll pull up your account in a secure environment and help you with this one. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how to reach them: 

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback. 
6. Type in your contact info.
7. Select Confirm my call.

Feel free to visit our Payroll page for more insights about running your payroll on your business.

You can always reply to this post if you need anything else with running your payroll in QucikBooks. I'll be here to help. Take care always. 

I still haven't been able to update my WA state L&I rates. When I was finally able to talk to an actual person on the chat function she said she was part of the wrong section of quickbooks. Payroll Elite instead of PAYroll ELIte or something. She gave me a link to go to but it didn't work. I need to update several companies of L&I rates. How contacting someone when the contact us button doesn't work half the time the answer?

We want this fixed as much as you do, Annoyedatqwikbks.

I know you've called in before. However, I still suggest reaching out to our payroll support. We have subscriptions that require us to check your account to make some changes. 

You can follow the steps provided by RCV, so you can reach out to our payroll support. Also, you can take note of our support hours. This way, you can get in touch with an agent immediately. 

The Community is available 24/7. Don't hesitate to post if you have other payroll concerns. Take care!