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LindseyMem
Level 2

I changed my payroll funding account Monday, but i never got the email with instructions on how to confirm the test transaction.

 
5 Comments 5
Rea_M
Moderator

I changed my payroll funding account Monday, but i never got the email with instructions on how to confirm the test transaction.

Hello there, LindseyMem.

 

I'm here to ensure you're able to confirm the test transaction in QuickBooks. This way, you can verify your new payroll funding account and pay your employees on time.

 

Verifying the test transaction is required when you connect or update your payroll bank account. Please note that you only get one attempt to confirm your test transaction. To successfully verify, you'll have to enter the test transaction amount in both boxes without a dollar sign or decimal point.

 

In your QuickBooks account, you can verify your test transaction in two ways. Its either by selecting the payroll task notification in the Employees page or through the Payroll settings window. Let me guide you how.

  1. Go to the Workers menu.
  2. Select Employees.
  3. Click Finish payroll tasks on the main Employees page.
  4. Select Verify the test deposit now.
  5. Enter the test transaction amount in both boxes (less than $1.00). 
  6. Click OK.

In case you don't have the New payroll tasks button, here's another way to verify test transaction:

  1. Go to the Gear icon.
  2. Select Payroll Settings.
  3. Under Bank Accounts, select Company.
  4. Select Verify Account, then enter and confirm the amount.

 

With your payroll account, you can pay your employees with direct deposit. To learn more about how to set up and add employees to direct deposit, kindly check out this article for the detailed steps: Set up direct deposit for employees. It also contains reminders before performing the process.

 

Moreover, there are a variety of payroll reports that the system offers. This is to effectively manage your employees and monitor your account. Kindly refer to this article for the complete list of payroll reports available in QuickBooks and their description: Run payroll reports.

 

Please let me know if you have other concerns. I'm just around to help.

LindseyMem
Level 2

I changed my payroll funding account Monday, but i never got the email with instructions on how to confirm the test transaction.

hello and thank you for your quick response. When i clicked on the "company" link under bank accounts, it popped up with an error message that said "Bank information cannot be changed because of pending, unprocessed direct deposit paycheck(s)" I did process payroll yesterday to be deposited tomorrow (Friday). The test transaction didn't come over the bank feed until after i processed payroll. Is this going to hold-up payroll? My employees will literally RIOT if they don't get paid on time :( 

 

IamjuViel
QuickBooks Team

I changed my payroll funding account Monday, but i never got the email with instructions on how to confirm the test transaction.

Let me share additional information, @LindseyMem.

 

When updating your direct deposit bank account, it takes up to 2 to 3 banking days to confirm and activate. Below are the possible reasons why you're getting the pending status prompt: 

  • We haven't verified your account information yet.
  • The funding bank account is verified but is needed to go back to the direct deposit setup.

Since the Community space is a public forum, I'd recommend contacting our Payroll Support team. They have the tools to look up your account securely and verify the current status of your direct deposit payroll. This way we can make sure that your employees will be paid tomorrow. 

 

On the other hand, here are some FAQ's and articles that can help you when preparing direct deposit payroll:

Keep me posted if you have other questions about processing direct deposit payroll through QuickBooks. I'm just a few clicks away.

SK201
Level 1

I changed my payroll funding account Monday, but i never got the email with instructions on how to confirm the test transaction.

I signed on Desktop version payroll question. Why it bringing up answers for online version? I will find an answer from Google or wait till tomorrow to verify from bank. 

 

Tori B
QuickBooks Team

I changed my payroll funding account Monday, but i never got the email with instructions on how to confirm the test transaction.

Hey there, @SK201.

 

Thanks for reaching out to us here in the Community. 

 

To best assist you, may I know what you need assistance with? I'm happy to help you get back to business every step of the way. 

 

In the meantime, to search for desktop articles, use this link: https://quickbooks.intuit.com/learn-support/?product=QuickBooks%20Desktop

 

I'll keep an eye out for your response. You can always reach out to the Community or me anytime you need assistance. Take care! 

 

 

 

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