I need help with payroll

Good day, Epejj05. I'm here to help and ensure that your questions are addressed accordingly.

For me to be able to provide you with the right issue resolution, could you please tell me what specific help you need with QuickBooks Payroll?

It would be best if you can send me a screenshot as well. Any additional information would be highly appreciated.

You'll want to consider visiting our Help articles for QuickBooks Online Payroll in case you need tips and payroll-related articles in the future.

I hope you can respond to me on this thread so we can work on your concern together. Please know I'm ready to assist further. Have a good one.

somehow my payroll didn't come right how do I delete and start over

Thanks for your reply. I’m here to assist you in deleting your payroll so you can set it up from scratch in QuickBooks Online.

We can cancel the payroll that you already run. However, it depends on the processing state that you use. 

If you use a manual paycheck, we can Delete or Void this. QuickBooks may allow you to delete the transaction depending on the processing time, and payroll service. 

But if you’re using a direct deposit, we can proceed to the paycheck list and void it. Ensure to do this before 5:00 PM PST. Beyond that time, your payroll will process, and the option to cancel is no longer available. To do this, here’s how:

1. Go to the Payroll menu.
2. Choose the Employees tab.
3. Go to the Paycheck list and set the date range.
4. Select the paycheck(s) you'd like to delete or void, then select Delete or Void.
5. Click Yes to confirm.

These steps are for QBO Payroll Core, Premium, and Elite versions. If you’re using other payroll services, feel free to visit this guide: Delete or void employee paychecks.

Also, we won't be able to stop the process if the direct deposit has already been offloaded for ACH. Furthermore, the processing time is determined by the funding time that has been specified for your account. 

You can wait for the funds to arrive in your employee's bank account. Then, perform an internal agreement to return the amount or request for a reversal. Check out this article for more information: Reverse a direct deposit.

Once you’re all set and to run your payroll again, check out this handy resource: Create and run your payroll.

Please let me know if you need clarification on managing your payroll. I'll be standing by for your response. Have a great day and stay safe!

I got an error code of 80004 - I need to process my payroll today

Hi there, @paulsonproperties.

Can you share with the product you're using when getting this error message? Are you using QuickBooks Online Payroll or QuickBooks Desktop Payroll? 

Also, can you help me identify which part of the payroll process did you encounter this error? That way, I can check it on my end and see if we're getting similar results. This will also help us identify its and provide you with the steps to address the concern. 

Please add your details to this thread and I'll get back to you. Any further info would be much appreciated. Take care and stay safe. 

I too received error code 80004 on QB Desktop version. Clicked employees tab, down to turn on payroll, then error code 8004. Will not allow to open.

Hello, kellsirishjig.

I can perform some troubleshooting to help you get back on track. 

Before proceeding, ensure that QuickBooks is updated to the most recent release version to improve overall performance. Also make sure you have latest tax table update. Additionally, to maintain track of the transactions, create a backup copy of the company file.

Then, close the desktop without opening a company file. This will identify if the issue is with the software or the data.  

Here’s how:

1. Open the company file from the No Company Open window.
2. On your keyboard, press and hold the Alt key and click on Open at the same time.
3. In the QuickBooks Desktop Login window, enter the user name and password. If you don’t see the window to enter the login credentials, don’t release the Alt key.
4. Continue on pressing and holding the Alt key and click on OK.
5. Note: Do not release it until your file is completely open.

If the steps don't work, please open a sample. This is to determine if the issue is with the software or the company file.

To open:

1. At the top menu bar, choose the File option and select Close Company/Logoff.
2. In the No Company Open window, click on the drop-down for Open a sample file.
3. Select any sample file.

If the error persists, the next option is to do a clean install. There are two ways of doing this and this article walks you through step by step: Clean install QuickBooks Desktop.

Please don't hesitate to reply to this post with any questions about this process. All of us here in the Community are eager to help.

Thank you for trying to assist me!

Going thru the first steps suggested, trouble shooting, updated most recent version yesterday.

I then tried to update the tax table and "Get payroll updates" but it does not exist in my drop down menu.

Suggestions?

Following trouble shooting, updated newest version yesterday.

Now trying to second part but "Get payroll updates" under Employees does not exist.

Suggestions?

Hello, @kellsirishjig.

I can imagine the hurdles you've been through when trying to turn on your payroll in QuickBooks Desktop. I'm here to ensure you get routed in the right direction for support to help you sort out this error you encountered.

There are a few possible reasons you're getting an error code 80004. Thus, you're unable to see the Get Payroll Updates option in QBDT. It includes the following:

• Outdated Maintenance release
• Data damage
• Inactive payroll subscription

I suggest contacting our QuickBooks Desktop Payroll Support team to get around this issue. They can check your account in a safe environment and investigate this matter to verify your payroll subscription. This way, they'll be able to guide you through the following process to fix this query.

Here's how you can contact them:

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
2. Click Contact Us.
3. Give a brief description of your issue, then select Continue.
4. Choose a way to connect.
   
   

When contacting support, you can check our available hours to ensure your concern will be handled promptly.

Consider visiting this reference if you receive errors when sending payroll data or direct deposit paychecks in the future: Troubleshoot Payroll Service Server Error or Payroll Connection Error.

I appreciate your continued patience while working on this concern. You can always get back on this thread and keep me posted on your progress. I'm determined to help you succeed. Keep safe always.

Thanks for joining this thread, John.

I understand that getting an error code may have been disruptive, and I want to ensure that you are directed to our Payroll Team to handle this issue.

Before proceeding, you'll want to check if your payroll subscription is still active. If it is, I suggest contacting our Payroll support team. They have the tools to access your account, can guide you with the steps, and provide details on resolving the error.

Here's how:

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
2. Select Contact Us.
3. Give a brief description of your issue, then choose Continue.
4. Choose to chat with us or Have us call you.

In addition, I'm sharing an article that offers businesses the benefits of accuracy, compliance, financial analysis, and record-keeping about your business and employees: Run payroll reports.

You can count on me whenever you need assistance keeping track of your payroll and other concerns you may have.

I deleted a check and payroll has me locked out due to server error 80004.  Please advise as I have a payroll that needs to be done today.

Thank you!

I appreciate you joining the thread, @Stormy_23. To eliminate Error 80004 in QuickBooks Payroll, create a backup copy of the company file. Let me further discuss the details below.

Error 80004 in QuickBooks can occur for several reasons, including data loss or corruption within the QuickBooks application. Another potential cause could be an outdated payroll tax table. Also, an inactive or expired payroll service subscription can trigger this error.

Here are effective methods to get rid of QuickBooks error 80004:

1. Suppress the QuickBooks Desktop Software.
2. Verify and Rebuild the QuickBooks Company File.
3. Clean and Install the QuickBooks Desktop Software.
4. Update your QuickBooks Desktop.
5. Check and Activate the Payroll Service Subscription.

If the issue still persists, I suggest contacting our payroll support team. They have the necessary tools to access your account, can guide you through the steps, and provide specific information to resolve the error in real time.

Additionally, this article helps fix errors when you try to send payroll data or direct deposit paychecks: Troubleshoot Payroll Service Server Error or Payroll Connection Error.

If you want a quick view of your payroll totals, create a payroll summary report to see what you've paid in your QuickBooks payroll: Create a payroll summary report in QuickBooks.

Should you need further assistance with error 80004, drop your Reply here. I am here to help. Enjoy the rest of your day! Take care and stay safe. 

I am using QuickBooks Desktop Payroll

Thank you for clarifying the product so I can provide an accurate solution and recommendation to help you complete your payroll as soon as possible, @Stormy_23.

You might be running into these errors for a few different reasons:

• An invalid security certificate.
• Attempting to send payroll data while in multi-user mode.
• A network timeout that prevents QuickBooks Desktop from connecting to the server.
• General issues with your internet connection.
• Settings in your internet security or personal firewall software.
• Incorrect system date and time settings.

To resolve these errors, consider trying the following solutions:

1. Update Your Desktop Payroll: It's essential to keep your software current to prevent errors. To do this, navigate to the Employees menu and select Get Payroll Updates. This will ensure you have the latest features and fixes.
2. Verify System Time and Date Settings: Incorrect time and date settings on your computer can lead to connectivity issues.
3. Reboot Your Computer: To resolve temporary glitches or conflicts in your system.

If the issue persists, I recommend reaching out to our Live Support team for a more in-depth analysis of the error.

1. Sign in to your QuickBooks Online company.
2. Go to Help.
3. Choose QuickBooks Desktop Help/ Contact Us.
4. Enter a question or keyword of your concern in the Search tab.
5. Select Contact Us to be connected to an expert. Please note you need to look for an article to see that option.

Please note that support hours for Plus (Mac, Pro, Premier) are Monday through Friday from 6 AM to 6 PM PT. For Enterprise, they're available any time.

Feel free to tag me if you have any further questions or need clarification on the solutions I provided. I’m here to ensure you have a seamless experience while using the program. Take care and enjoy your day!