I hate quickbooks support. it is non existent

I agree. 

I hear you and appreciate the feedback, @ext11.

This isn't the type of customer service I want you to have. I want you to know that helping you is our priority.

Now that you’re in the Community, I’ll do everything in my power to help fix or resolve the issue you have. To get started, can you please provide additional details about the help that you need? This is for me to provide the best resolution for you. 

In case you still need to contact our Customer Support Team, just follow the steps below:

1. Sign in to your QuickBooks Online (QBO) account.
2. Navigate to the (?) Help icon. 
3. Choose the Talk to a human option (type it again if prompted).
4. Select I still need a human.
5. Click Contact Us.
6. Enter the details of your concern, then proceed with Let's talk.
7. Choose either Get a callback or Send a message (if you prefer to chat).

You can also check this link for more details and ensure to review their Support hours so you’ll know when agents are available: QuickBooks Online Support.

Meanwhile, I'll be providing some articles that might come in handy to you in case you have other QuickBooks concerns, such as setting up your payroll and online banking, managing payments, and inventory, running reports, etc. so you can keep track of your business performance. 

• Help Articles for QuickBooks Online.
• QuickBooks Tutorials.

Please don't hesitate to reach back out to me if there's anything else you need. I want to ensure that everything has been taking care of. I'm always here to help. Have a good one!

Any specific issue?

You are correct it basically does not exist, or perhaps it could be better said that it exists to torment clients by wasting their time. Chat just cuts you off if they can't figure out the problem. 

I also hate Quickbooks so-called support! I have spent countless hours on the phone and in chats with people in the Philippines, all to no avail. The last representative even "shared my screen" and was unable to help me. She finally just gave up and disappeared--just like that! I've spoken with Vennis, Apple Jane, Wendy and Arien, and I still can't access my payroll account to update it. I get an alert at the top of my screen every time I open Quickbooks that says I'll no longer be able to send payroll if I don't update by the end of the month, but I can't get access to do so. Very frustrating! I am really REALLY beginning to hate Quickbooks!

Ha ha ha..

I just spend 50 minutes on the phone with a support rep because my multi user mode stopped working. After 50 MINUTES she informs me that I need to purchase a support package to resolve my issue. It was working fine and now it's not.  Your product doesn't work and I'm supposed to pay you more to fix it?  I'm forced to "update" my QB every few years even when I don't need or want any of these new features.  I just spent $800 on this in January and now you want more $$ to fix your product?  Is there no warranty?

Thanks for sharing your feedback with the QuickBooks Support page, @Jsalem.

We understand that the problem you're trying to resolve with our technical team has impacted your work flow. I am here to share some insights about the QuickBooks license terms and agreement.

To start with, if you purchase the standalone version of QuickBooks Desktop, from the retail stores or with us, this can be supported for up to 3 years before it gets discontinued. For example, you got the 2019 version, it will be supported until May 31, 2022. This means that an upgrade is optional on or after the discontinuation period. To learn more about the disco policy, see this link here: QuickBooks Desktop service discontinuation policy and upgrade information

The standalone versions doesn't have the support care add-on. This means that when you purchase the product, you only buy the license to download the product. If there are data damages or issues while in use that needs technical help, you will be billed for it.

Otherwise, if you have the QuickBooks Desktop Plus and Enterprise Bundle, these are subscriptions that renew each year. They also come with the unlimited customer support care and other license add-ons.

To learn more about the agreements and warranty disclaimers, see our publications here: Intuit Legal Notices

Please post here again if you have other questions or concerns with your QuickBooks Desktop license. I'll be right here to help you out any time.

Well, we just spent $899 on our Quickbooks multi user software in January of this year.  I would think there would be some kind of warranty on your product.  At this point, multi user does not work and your company wants me to sign up and pay for a "Support" package to solve my issue.

@Jsalem 

What do you mean that the multiuser feature doesn't work? Did you encounter any specific error message? Bear in mind, you have to use the same license/product code on every machines to run in multi-user mode. 

We've had this version since January and it's been working fine.  It's just started to say "You've exceeded the number of licensed users" when 2 of us try to work in the program at the same time.  I've checked the Users (there are three which is what we paid for).

Log in to your CAMPS, check your license status and compare it to the licenses installed on your machine.

What are CAMPS?

Let me share some information about CAMPS, @Jsalem.

Customer Account Management Portal (CAMPs) is a place where you can manage your Intuit accounts, products, contacts, billing, and user ID access. You can also find your license and product number from there. 

To sign in to CAMPS, you can go to camps.intuit.com and enter your Intuit account info. I'm adding this article for more details: Learn how to use the Customer Account Management Portal (CAMPs) for QuickBooks Desktop.

On the other hand, I've read your original post and you're having a problem with multi-user. I'd like to share this article with you to learn how to fix multi-user issues in QuickBooks Desktop: How to fix Error H202 and H505.

I'm still open to your replies, @Jsalem. Don't hesitate to leave a comment below if you need further assistance with the multi-user feature. Have a great day ahead!

That's what they do, they find they can't help you and disappear. This ship is really sinking. I cancelled my payroll with them a year ago and they keep filing 940s for our company, incompetents!

I am almost speechless... Their hearts are black, my entire staff of over 50 nurses and nurses assistants went without their paychecks today. This happened because QuickBooks took it upon themselves to debit my account for taxes scheduled to be paid on 01/30/2022. We did not have this payment budgeted until this date therefore, we had not yet transferred the funds for the tax payment causing it to kickback from our account. I have discussed this issues with several customer care agents that have no power to do anything. The payment has since gone through and has cleared on both accounts, that includes the $100.00 service fee kickback charge. QuickBooks also made sure to debit our account for the IRS taxes but would not run payroll for our staff. 

I was told by several agents that they are no longer able to transfer calls to their payroll department and that I can request a call back from them. These QuickBooks representatives also stated that the payroll department no longer has a contact number that they can be reached at. Could you only imagine if this was the attitudes of these healthcare providers that were basically spit on by this company? QuickBooks own representatives disagree with the practices that take place within the company. 

What took place today was a shame, I am saddened by the heartless processes of this very shameful business. QuickBooks feels that they need to reprimand companies like children, even when it is the mistake of QuickBooks. This is absurd and degrading to any business, when the subscription dues are paid and any monies owed are current. There is absolutely no reason the customer should be put on a "probationary" time period before they can use their account again. I am disgusted, you should put people first not profit or power... 

So true!! Basically, I've had long waits for replies, followed by canned answers that don't apply to what I'm asking about, and finally, 'Sorry, we can't help you with that. But our support is GREAT, so just contact us anytime!" 

@AnotherDisgustedUser 

Any specific concern?

Stay Far away.

I am an IT pro from a company who acquired another company of 100+ employees.

This company used quickbooks.

We will only use quickbooks for historical purposes now.

We have moved the company we aquired to a much better/more expensive system for cohesiveness.

We still have to pay for the annual or monthly fee to use quickbooks.

Which isn't a big deal.

I have asked the most basic of questions that should be on the support page.

I have tried 5 different times and have struck out 5/5.

The question being, with quickbooks enterprise the software has to contact a server from quickbooks.

This is to ensure we have a valid license and its paid for.

But when you are part of an enterprise network and by default everything is blocked by the firewall.

You are unable to license the software.

All I have needed to know is what server(s) and what network port(s) do we need to open to allow quickbooks to be licensed.

7.5 hours later and given bot-like answers, they still can't provide an answer.

This information is almost always available on vendors website or at the very least attainable within 15-20 minutes by chatting to support.

I have half a mind to keep installing the trial edition until the cows come home.

That or disassembling the software so I can see where it looks to license itself.

As an IT pro with over 18 years of application experience under my belt dealing with software from foreign countries that don't even speak English without me speaking the language this has been by far the worst experience from any software vendor I have ever dealt with bar none.

---

@stayfaraway wrote:

We will only use quickbooks for historical purposes now.

We have moved the company we aquired to a much better/more expensive system for cohesiveness.

We still have to pay for the annual or monthly fee to use quickbooks.

How many user license do you have? You don't need to use a license to run QBD on a server as storage. If you are using QBD 2021 Enterprise or another older version, you may consider to downgrade your file and buy a new one time license for Pro/Premier to lower your cost.

7.. only need 1 or 2.

how do we purchase a perpetual license?

It's good to see you here again, @stayfaraway. 

When purchasing a license in QuickBooks Desktop, it would be best to contact our support team directly. They have the tools to check your account in a safe environment and share options that may suit your business needs. 

To reach them, here's how:

1. Open QuickBooks.
2. Proceed to Help, then choose QuickBooks Desktop Help.
3. Click Contact Us.
4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect.

I'm also adding this link to learn more about the different QuickBooks products and their features: Choose your QuickBooks Desktop product.

Fill me in if you have other questions about managing your QuickBooks plan. I'll be happy to answer them for you. Take care!

@stayfaraway 

Your membership profile is not allowed to send/receive any private message at this time. Click our username and you will find our website address to send a direct message. We can help to provide the one time license for QBD 2021 and downgrade your file.

Quickbooks team,

Thanks but no thanks, I'd prefer a 3rd party who can easily explain to me what I have asked from your support team for over a month and after I gave up I decided to just buck up and have my company purchase your licenses for our data retention period.

Little did I know; your license scheme requires internet access which is blocked on servers by my companies security policy and even after we bucked up and paid for the licensing you can't provide simple support, to allow us to unblock those IP's and ports by providing us the information required.

Seems this third party knows more about how your products work than your entire support team.

I'll will gladly go with them instead.