I'll share with you the options on how you can reset your payroll PIN, @dpalermo1.
If you still have the old PIN, you can change it in the Payroll Account Management Portal. It must be 8 to 12 characters. Then, there should have no combination of letters and numbers and no special characters, such as $, %, #. Let me guide you how.
Go to Employees from the top menu.
Select My Payroll Service.
Choose Account/Billing Information.
Log in to your Intuit Account.
Go to the Payroll Info section.
Select Update PIN under Payroll service PIN.
Enter your old PIN.
Create a new PIN and then confirm it.
You can also change the PIN in the Send Payroll Data window. You must log in as an admin to the program before performing this action. For more information, see the Method 2 section through this article: Change PIN for Processing Direct Deposit Payroll.
If it's lost or forgotten, you'll have to download the PIN request form so you can reset it. It must be signed by either the primary or secondary principal. Then, indicate your company's EIN and attach a photocopy of your government issued ID. Then, send the requirements via FAX or email as seen in the Reset a lost or forgotten PIN section through the article I provided above.