I need to reset my payroll PIN

I'll share with you the options on how you can reset your payroll PIN, @dpalermo1. 

If you still have the old PIN, you can change it in the Payroll Account Management Portal. It must be 8 to 12 characters. Then, there should have no combination of letters and numbers and no special characters, such as $, %, #. Let me guide you how. 

1. Go to Employees from the top menu.
2. Select My Payroll Service.
3. Choose Account/Billing Information.
4. Log in to your Intuit Account.
5. Go to the Payroll Info section.
6. Select Update PIN under Payroll service PIN. 
7. Enter your old PIN. 
8. Create a new PIN and then confirm it. 
9. Click Submit. 

You can also change the PIN in the Send Payroll Data window. You must log in as an admin to the program before performing this action. For more information, see the Method 2 section through this article: Change PIN for Processing Direct Deposit Payroll. 

If it's lost or forgotten, you'll have to download the PIN request form so you can reset it. It must be signed by either the primary or secondary principal. Then, indicate your company's EIN and attach a photocopy of your government issued ID. Then, send the requirements via FAX or email as seen in the Reset a lost or forgotten PIN section through the article I provided above. 

Once done, you'll need to contact our support team to get the new PIN. 

I'm also adding this link for you: Payroll and Workers. This website covers all related topics about managing your employees, running payroll, and filing tax forms. 

Just drop a comment below if you need anything else. Have a great day, @dpalermo1. 

I have tried going thru the payroll in tab. I have forgotten the previous pin.

You can send a request form, ajsalamon.

As shared by my colleague above, you can request for a new pin if you lost or forgotten the old one.

Before doing so, make sure that the form has the following;

• A signature of the Primary or Secondary Principal Officer.
• The EIN (Employer Identification Number) of the company.
• Any government issued ID of the Primary Principal.

Afterward, you’ll have to send it either through FAX or Email.

You can use this link to download the form: Send Request Form.

I'll always be right here if you need more help.

I have printed the Change in Payroll request form, but what is the number to fax the request, or email to send the form to??  I do not know my current PIN.  Thanks

Thanks for becoming part of the Community, M Mc.

You'll be able to find our fax number and email address for sending Change in Payroll PIN Request forms to on the form itself. This information can be located in your Identification Instructions section, under step 3.

You'll also be able to find many detailed resources about using QuickBooks in Intuit's help article archives.

Please don't hesitate to send a reply if there's any additional questions. Have an awesome day!

Hi there, kylel821.

Can you tell us more details what happens when you reset a password? Are you getting an error message? We're asking these questions to make sure that we are giving you the right steps and information to help you reset your password.

Please replay back to us to share more details. We look forward to it. 

Hello, I need help on finding my pin. I don't remember setting one up

For security reasons, we cannot provide your Payroll PIN as this is a private security key you created during your Payroll Service setup, @Danielle.

Since you don't remember setting one up, you can check your email history for messages from Intuit when you first set up your payroll services.

Alternatively, If you can't locate your PIN, you can reset it using your QuickBooks Admin password.

Here's how:

1. Login to your QuickBooks company file as Admin.
2. Go to Employees, then select Send Payroll Data.
3. In the Send/Receive Payroll Data window, select Send.
4. In the Payroll Service PIN window, select Forgot your PIN?
5. Enter your Admin password, then click OK.
6. Create a new PIN and then select Confirm. 
7. Hit Submit.

Please note that the new PIN must be 8–12 characters and include at least one letter and one number. Special characters aren't allowed.

For more details about changing your PIN or if you're having trouble with the reset process, please see Method 3 in this article: Change direct deposit PIN in QuickBooks Desktop Payroll.

In case you may need to reverse a direct deposit payment due to an error or duplicate payment, check out our article: Reverse a direct deposit in QuickBooks Payroll.

If you have further questions or need assistance with anything else, feel free to ask. We are here to help you.