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Level 1

If I use quick books enterprise and direct deposit and changed some employees banking info my payroll was rejected this pay period. How do I fix this message code 2300?

 
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Moderator

If I use quick books enterprise and direct deposit and changed some employees banking info my payroll was rejected this pay period. How do I fix this message code 2300?

Hey kirk-warren,

 

Did you go to those employees' profiles and added the corrected direct deposit banking information? If you could also specify which Payroll service you're using (i.e. Enhanced, Assisted, Full Service), it will help to ensure a timely solution.


You'll need to write a net pay check for the employees, since the taxes would have been taken care of by Intuit.


To write a regular check, follow these steps.

  1. Go to the Banking tab, and select Write Check.
  2. Enter the necessary information like a check number, date, amount and so on.
  3. Save and Close or Save and New.

In the event you need to print the checks, here's how to do so:

  1. On the same write check screen, there will be a Print Icon, click this.
  2. If you need to print a batch of checks, select the print later screen. When this option is selected, the select check to print window will appear, select the ones you need, and click OK.
  3.  On the print screen, choose the correct printer, then select Print.

Again, the correct information must be entered for those employees affected, and send zero data payroll to notify us of the changes. For more information on creating and printing checks, check out our handy guide on the matter at the link here. Please don't hesitate to reach out if you need more assistance.

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Level 1

If I use quick books enterprise and direct deposit and changed some employees banking info my payroll was rejected this pay period. How do I fix this message code 2300?

I use Enhanced payroll....yes I updated the employees with their correct banking info. When I attempted to submit payroll to Intuit I received a pop up box stating because some of the employees banking info had been changed I would need to contact a QB representative. Because of the covid 19 virus QB is not answering their phones or live chat. Is there a verification process other than having to talk to a QB rep since they are shut down? I have 180 employees so hand written checks will be time consuming.

Highlighted
Level 1

If I use quick books enterprise and direct deposit and changed some employees banking info my payroll was rejected this pay period. How do I fix this message code 2300?

I use enhanced payroll...yes I updated the employees banking info before submitting payroll to Intuit. When I attempted to submit payroll a pop up box appeared and stated because some employees banking info had been changed the payroll was rejected and I would need to contact a QB rep. Because of the Covid 19 virus QB is closed down and not answering phones or live chat. My question is....is there a way to verify I made the correct banking info changes to my employees accounts without having to talk to a QB rep since they are not open? I have 180 employees so hand writing checks would be time consuming.

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QuickBooks Team
QuickBooks Team

If I use quick books enterprise and direct deposit and changed some employees banking info my payroll was rejected this pay period. How do I fix this message code 2300?

Thanks for coming back, kirk-warren.

 

Yes, there's a way to verify the employee's banking account. You may call their bank and ask to speak with the Automated Clearing House (ACH) department. Then, you can request to verify the routing number, account number, and account type of your employee's bank details.

 

To reflect the updated bank account information, you can void or delete the existing paycheck from the register and recreate them. You can also open each paycheck to clear the Use Direct Deposit box and save it. Then, reopen it and select the Use Direct Deposit box and click Save.

 

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For more details about Notice of Change (NOC), please refer to these articles:

 

Due to COVID-19, you can reach out to our Payroll Support Team by messaging them. Just follow the steps in the QuickBooks Desktop Payroll in this article: Contact Support.

 

I've got a link here where you can find articles about managing your payroll: https://quickbooks.intuit.com/learn-support/en-us/payroll-management/07?product=QuickBooks%20Desktop....

 

Keep me in the loop if you need a hand with running employee's reports or any QuickBooks related. I'll be here to ensure your success. Have a great day ahead.

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