In sending payroll information for direct deposit, I receive an error message: Problem adding new data to QB - Inconsistent data in downloaded transactions.

Hey there, @skaczmarek.

Welcome to the Community! I'm happy to help out here. The error, "Problem adding new data to QB - Inconsistent data in downloaded transactions." can be caused by a few things:
 

• Invalid security certificate.
• Sending in multi-user mode.
• A network time-out prevents QuickBooks Desktop from accessing the server.
• General Internet connection issues.
• Internet security and personal firewall software settings.
• Incorrect system date and time properties.

What I recommend is checking out our article on troubleshooting payroll errors and one of the solutions will resolve your issue. 

If you still run into any issues or just have other questions, feel free to let me know by using the Reply button below. I'll be here for you.

@skaczmarekI don't suppose you figured out a solution to this issue? I'm having the same issue today and none of the standard troubleshooting articles are helping. I thought I would ask before I jump on a 2 hour phone call with Intuit...

I appreciate the steps you've performed when trying to fix the issue you're getting, @wendylacroix.

Since the solution provided doesn't work on your end, we can proceed by updating your QuickBooks Desktop to the latest release. Once completed, restart your computer, and download the latest payroll tax table update.

To update QuickBooks manually:

1. Close your company files and QuickBooks.
2. Open the Windows Start menu.
3. Search for QuickBooks Desktop. Right-click the icon and select Run as administrator.
4. While on the No Company Open screen, go to the Help menu and select Update QuickBooks Desktop.
5. Go to the Options tab. Select Mark All and then select Save.
6. Go to the Update Now tab and select the Reset Update checkbox.
7. When you're ready, select Get Updates.

When the update finishes, close and reopen QuickBooks Desktop. To install the updates, select Yes. Then, restart your computer.

To update your payroll tax table, tap Get Payroll Updates from the Employees tab. Then, select the Download Entire Update radio button and tap Update.

Once everything is back in place, open this link for more information about sending payroll and direct deposit paychecks in QuickBooks Desktop Payroll

As always, read our help articles as your reference while working with QuickBooks in the future.

If there's anything else you need help with, let me know by adding a comment. I'm always here for you. Have a good one!

I've done all of these things. I had an expert on chat and he told me to wait for a phone call. No help. I have submitted two requests for phone calls and no one has called yet. Our payroll is on a deadline. Need some assistance asap. 

Hi there, nickyyoung0622.

I see you've been in contact with us multiple times to get this issue fixed. I'll provide information about the inconsistent data when sending in payroll.

Please know that we recently received a report about the inconsistent data error. Our product engineers are now working to fix this as soon as possible.

I suggest contacting our Phone Support Team again, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved. Then, please have our representative link your case number to INV-46520.

Please check this article on how you can view the different statuses of an employee's direct deposit paycheck: Check the status of an employee's direct deposit.

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

I have ftried all the things you sugested.  Still can't send my payroll.  Get the measasge "Problem adding new data to QuickBooks. Inconsistent data in downloaded employees"  Can't get a call back from QB Suport!"  Need to pay people on Friday!

Hi there,

Did you ever get this issue figured out? We are hitting it today as well.

Thank you!

Currently, this is still an ongoing investigation, and we haven't received any updates yet, @Bizisblooming. Rest assured that our engineers are currently investigating and working on an immediate fix.

Meanwhile, let's run the Verify/Rebuild tool to detect data damage.

Here's how:

1. Go to the File menu.
2. Select Utilities, and choose Verify Data.
3. If QuickBooks detected an issue, select Rebuild Now. Some users recommended that rebuilding data thrice fixes data damage.
4. Click OK when you get the message "Rebuild has completed."

Once done, update your payroll tax table. 

If you're getting the same error message, I encourage you to reach out to our Customer Support Team. This way, they can add your account to the list of affected users so that you will be notified of any updates on the investigation's progress via email.

Here's how to contact our support:

1. Go to Help.

2. Click on Contact Us.

3. Enter your questions or concerns and click on Let's talk.

4. Choose either Start a chat or Get a callback.

Due to the ongoing pandemic, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday. For more details about our support availability, refer to this article: Contact Support. 

I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to drop a comment below. We're always around to help. Take care.

I have the error.  What is the work around?

This error is still under investigation by engineering however the work around is calling in or requesting a call for help. There is a verification problem related to modifying Direct Deposit information (adding / changing). Customer Support can request engineering to put a stop on erroneous error so you can push payroll through, all while you're on hold. I ran into this issue today, I modified an hourly employees direct deposit on 08/18/20 and am now attempting to run payroll today for our semi monthly salaried employees - Error Problem adding new data to QB. Inconsistent data in downloaded employees.  **Its an ongoing issue but my immediate problem was resolved in about 15 minutes**

What number do you call for help? The number I have says no one available and directs me to HELP section of Quickbooks. I am having this error too - changed an employee's direct deposit info and now I cant submit payroll.

Hello there, Eleanor24,

The error you're getting needs our phone support's intervention so they can provide your information to our product engineers.

Should you want to connect to a QuickBooks support go to the Help menu on your navigation or press F1 key to access support options. If you're unable to reach us there, try this webpage intuit.me/qbdt. You can send us a message so we can assist you from there. This is the safest way to connect to our support agents. 

Please let me know if there's anything else I can be of help.

Looks like we can be added to the list. This is very frustrating.

What do we need to do in order to submit payroll today?

We are having this issue with submitting today's payroll. What do we need to do to get payroll submitted on time?

Hello there, @JNR.

Since the issue persists, I'd recommend contacting our Customer Support Team. They have the tools to check your account securely and help you with paying your employees today.

Here's how:

1. Go to the Help menu and select QuickBooks Desktop Help.
2. At the bottom, click Contact us.
3. Click the Search for Something else button, and then enter your concern in the Ask us anything box.
4. Select Search, and then scroll down to get your contact options.

Please check our support hours to ensure that we address your concerns on time: Support hours and types.

In case you need tips and related articles in the future, you can always visit our QuickBooks Community website: QBDT Self-help.

Feel free to drop a comment below if you have other questions. I'm always happy to help. Take care!

Thank for the replay.

We do not have the "contact" button.

We put in a call to customer service and they were able to fix the issue while on the phone. The issue had to do with us changing a direct deposit acct. Doing this triggered whatever error QB is having; we did not somehow change the account wrong.

I will hope to see payroll sail through without issue this week.

Did this problem ever get resolved?

Hi @SLerma,

Yes, as mentioned on the thread by another user they got it resolved by contacting our Technical Support team.

You can check out the post by my peer @Michael K above, so you know what you need to look out for in this process. If the issue persists, please contact our Payroll Support team for further assistance. You can find their hours of operation on the same page, so you know someone's available to take your call.

If you encounter direct deposit limits, see this article for options on how you can resolve the situation: Get help if you’re over a direct deposit limit. 

Tap the Reply button and tag me in your post if you need further assistance. I'll be sure to take care of it. 

I am having this problem now too.  I am waiting for Tech Support to call me.

Just FYI according to Quickbooks assisted payroll support there is nothing the user can do to fix an "inconsistent Data" error when trying to send payroll to them. You must contact Quickbooks assisted payroll support so they can sync up the data both ends.

Trying to send payroll now and getting the error Problem adding new data to QuickBooks. Inconsistent data in downloaded employees. The same error occurred last payroll and was only resolved by a QB tech on THEIR END - nothing was done to my QB file. After the interaction with the tech, I sent payroll without issue. Now it's happening again. I've been waiting in a chat for a tech to join for over 30 minutes. I have to send payroll today!! Is this going to occur every payroll going forward??

Hi there, @jgarbarini.

I can see the urgency of being able to send your payroll today. I've got some information to share regarding the error that you received when processing payroll in QuickBooks Desktop.

We currently have an ongoing issue wherein customers receive error messages after changing an employee bank. Our engineers are now working to identify the root cause of this matter and apply a fix.

For now, I'd encourage you to reach out to our Customer Care Team again. This way, you'll be added to the list of affected users and receive notifications once any updates about this matter are made available.

For your future reference, you can always check these links attached to guide you in changing payroll bank accounts for direct deposit in QuickBooks Desktop: 

• Learn how to update the direct deposit bank account for one of your employees
• Learn how to change your payroll bank account info

Your patience and understanding in this situation are much appreciated.

Know that I'll be right here to help if you have any other questions on this or with QuickBooks. I'd be happy to help. Have a great day!

Hello,

I am having this same technical issue while trying to send my payroll today.

I have been to multiple threads, 3 chats which were all bumped/closed and a call which sent a ASSISTED PAYROLL link, which is still open with no response.

I receiving the same error: problem adding new data to QB/Inconsistent data in downloading employees.

I have used QB since 2011 and never had a issue such as this.

Please help me resolve this issue so EE's can be paid at least one day late.

I am receiving the same error message as well.  Never had this issue.  Waiting for a call back form support.  read all the above suggestions with no luck.