I did that, I'm getting message subscription canceled.  I don't understand why I would be getting this message when I prepare payroll for othe rclients

I need to talk to a live person

No

I can help you with reaching out to our live customer support, @Murphcpt.

Can you tell us more about the concern you're having right now? I'll surely get back to you with the best solution as soon as possible. 

You can follow the steps below on how to reach them:

1. From your QuickBooks Desktop account, click the Help menu at the top.  
2. Click the QuickBooks Desktop Help menu and select QuickBooks Desktop Help.
3. Provide some information about this concern in the search box.
4. Click the Contact Us link at the bottom of the window. 
5. You'll now be provided with a few support options.  
6. Select Get a call to arrange a callback from a support agent. Or Start a chat to chat with them directly.  

If you can't get into your program, you can message us outside of the product. Let me show you how:

1. Go to this Support link and choose QuickBooks Desktop from the dropdown menu. 
2. Click on Continue. 
3. In the What can we help you with? page, provide all the necessary information, and click on Continue. 

Check this article for detailed guidance in reaching out to our Customer Support: Contact QuickBooks Desktop support.

Our Customer Support for QuickBooks Desktop (QBDT) Pro and Premier is available Monday to Friday from 6:00 AM to 6:00 PM (PST). For QBDT Enterprise, you can reach out anytime at any day.

Please know that I'm just a reply away should you have any other concerns about QuickBooks. I'll be around to lend a helping hand. Have a great day!

I am so there with you I have the exact same problem. And have had it "fixed" like 3 times. It always seems to "inactivate" right as monthly payroll is running 

This is very frustrating  and QB has lousy help.

This is no help if it keeps happening. there is clearly a glitch in the system as this is happening to more than one person. FIX IT QB!

Hello, hmbprius.

If I were in your shoes, I'd also get frustrated. So, I'm jumping to this thread and turn the tables around and ensure you're able to use your payroll service. 

You might've encountered or tried these steps but let's do the following steps to help you resolve the inactive payroll subscription. 

Before we do anything else, let's ensure QuickBooks is updated and your payroll tax table has the latest release. 

We can resync the subscription data between QuickBooks and our system. One way to do this is to revalidate your service key. Here's how: 

1. Click the Employees menu.
2. Hover on My Payroll Service, then select Manage Service Key.
3. Select the service name, then hit Edit. 
4. Re-enter the service key, and hit Next. 
5. Follow the on-screen prompts to complete the process. 

If it still shows as inactive, then there's an issue with the paysub.ini file. We can delete it from your system. Here's how: 

1. Make sure to display hidden files or folders first before searching for the file. 
2. Open the Windows' Search feature and type Paysub.ini.
3. Right-click on it, then select Delete.
4. Repeat the same steps until all paysub.ini files are deleted. 

Other solutions can be found here: Resolve a problem verifying your payroll subscription. 

After fixing the subscription issue, do you need help running payroll and checking your liabilities? You can check these articles for the steps: 

• How do I create a paycheck for an employee?
• Run payroll liability balances report

If there's anything else you'd like me to address, please let me know the details below. I'm here to help you with payroll processes or your subscription in QuickBooks. 

Hey I had tried all that before I posted.  The issue is that there was, AGAIN, something wrong on the back end at Quickbooks. For the second time in a row, after finally getting an agent on the phone at QB,  they walk through all the steps (AGAIN) and then "check with the back end". After checking with the back end they say "okay they fixed the issue at our end here " or the equivalent, and then when I refresh payroll (note did not have to even close QB)  the subscription is active (or rather showing active in the one place it wasn't).

So you guys have a "back end" issue.  FIX IT

I am getting this error.  I see lots of instructions that don't appear to have worked for others.  What is the final fix for this issue?

What was the fix?  Did this work for you?

Hi there, @C8tnt.

Revalidating your payroll service key should fix the issue. Before performing the steps, please make sure to update your QuickBooks Desktop (QBDT) to the latest release and get the newest payroll tax table version. This way, you can keep your software up-to-date and get the latest available features and fixes.

Once done, follow these steps to validate your payroll service key again:

1. Open your QBDT file.
2. Go to the Employees tab.
3. Click on My Payroll Service, then select Manage Service Key.
4. Select the service name, then hit Edit. 
5. Re-enter the service key, and hit Next. 
6. Follow the on-screen prompts to complete the process. 

You can also check out this link for additional reference: Enter or Edit Your Payroll Service Key.

In case you're getting a specific error message, you can also follow the instructions from this article as your guide in fixing the issue: Resolve a problem verifying your payroll subscription.

Once settled, you're now ready to get started working with your payroll entries.

If you have any other follow-up questions about your QuickBooks or payroll service, let me know by adding a comment below. I'm more than happy to help. Keep safe!

This is the second time this has happened 1st time was 9-29-24 and now again the end of october  My account is paid in full and yall are using my money and I still have a defective product   I need this corrected as soon as possible

I understand that you want your payroll subscription status to be corrected, Josielee. I'm here to help you out in resolving this.

First off, may I know if you already followed the troubleshooting steps provided by my colleague above including revalidating your payroll service key? If not, I suggest doing so.

However, if you already followed the instructions above, it's possible that your account was on hold. I recommend checking your email if you receive a notification since we usually send emails if there's an issue with your account.

If there's not, I suggest reaching out to our support team. They are equipped with tools to check your account internally and investigate this issue further.

Here's how:

1. From the Help menu, select QuickBooks Desktop Help.
2. Scroll down and click Contact Us.
3. Enter Payroll subscription says inactive.
4. Click Continue.
5. Select either Message an Agent or Get a callback from us.

Additionally, I've added this article to your reference in managing your payroll tasks: Employees and Payroll Taxes.

Keep me posted if you have other concerns about your payroll subscription or any QuickBooks-related tasks. Just use the Reply button and I circle back to help you.