Invitation

Thanks for reaching out to us, JLowrance06.

The most possible reason why you never receive the invitation is due to an incorrect email address. You'll want to reach out to your employer so they can check it and resend you the email invitation.

Here are some of the articles for your reference:

• Invite your employees to QuickBooks Workforce to see pay stubs, W-2s and more
• View your paychecks and W-2s in QuickBooks Workforce

I'm only a post away if you have more questions. Stay safe!

I actually have and they are refusing to resend the email and not answering me back at this point. But I still need to get in to get my stubs

I appreciate you for trying to reach out to your employer again, JLowrance06.

At this time, I recommend getting in touch with our Workforce team. We have agents there that can resend the invitation for you.

You can contact them by opening this link: https://quickbooks.intuit.com/learn-support/en-us/payroll-information/view-your-paychecks-and-w-2s-o..., and then in the Get extra help section, click the chat with us hyperlink. Enter the necessary information, then click Submit.

If you want to print your pay stubs, you can check this reference: Print pay stubs in QuickBooks Desktop.

I'm just around if ever you need help. Keep safe!

I have called and they said since my email and name isn't even in the system there really isn't much they can do.

Hi @JLowrance06,

I'll help get your email invitation to resend. This way, you're able to access and view your paystubs. To get this sorted out, I recommend contacting your employer again. Have them edit your info with a different email address. From there, they can send you an invite.

Your employer can follow the steps in editing an employee. Here's how:

1. Go to Employees, then select Employee Center.
2. Double-click the your name to edit.
3. Make changes. Make sure your email address is correct, then tick Send Invite.
4. Click OK.

Once your employer resends your invite, make sure you complete and accept the invitation steps from the most recent email invitation (check your Inbox and your Drafts folder). Then, follow these steps to get your paystubs.

1. Sign in to workforce.intuit.com. 
2. Select Paychecks.
3. Click the appropriate date range. You can view multiple paychecks up to one year at a time.
4. Do one of the following.

   • Tick Download on the pay stub you want to download.

   • Select a pay stub to open and view, download or print it.

   • If you see a Download all button below the paycheck list, click that to download all of your pay stubs at once (this is not available for everyone).

Here are the articles that can help you along the way:

• Set up your QuickBooks Workforce account.

• View your paychecks and W-2s in QuickBooks Workforce.

Feel welcome to come back to this thread if you still have questions or concerns with paystubs. I'll be happy to assist you every step of the way. Take care and have a wonderful weekend ahead.

I have been contacting them, they are completely ignoring me now and won't respond. 

I have been trying to contact them, they are not refusing to respond back to me and are completely ignoring me.

Thanks for the prompt response, JLowrance06.

I know how it feels when something isn't working as it supposed to be. I'm here to help.

 Since you're unable to reach your employer regarding this email invitation concern, let's try checking your mail servers and make sure Intuit emails weren't blocked. You can ask for help from an IT professional to check the settings of your mail servers.

If this doesn't work, I'd recommend reaching out to our Workforce chat support. They can personally look into it to come up with other ways on how to resolve this. You can use this link to start a live chat: https://help.quickbooks.intuit.com/prechats/offerings/ViewMyPaycheck-CHAT/15016/view.

In case you don't get an email notification when pay stubs are uploaded, please visit this article for tips on how to get this working: Employees don't get email notifications when pay stubs are uploaded.

Know that you're always welcome to post here in QuickBooks Community if you have any other concerns. 

I'm getting every other email from intuit, would that one be different?

Hi there, @JLowrance06.

Allow me to help you further in viewing your paycheck with Workforce.

Yes, that would be different. In most cases, the invite that you'll be receiving has an address like this: noreply@workforce.intuit.com or @intuit.com. You can use the latest email (please check the email date) invite that you have received from Intuit to create a Workforce account in viewing your paycheck.

Once done setting up your account, you can then gain access to view your paychecks and W-2s in QuickBooks Workforce and then download valuable payment information.

To turn on notifications for new pay stubs, you can follow the steps:

1. Go to workforce.intuit.com.
2. Go to Settings ⚙.
3. Select Email Notification.
4. Select Send me an email when new pay stubs are available.

Additionally, you can reference this article to learn more details about adding approved email addresses for your email provider: Receive important email messages from Intuit.

In case you forgot your password, you can use this sign-in page to reset your password. Make sure to enter your user ID before clicking the I forgot my user ID or password link. Once initiated, follow the prompt, enter your email, and then hit Continue to receive an email notification. It will prompt you to reset your Workforce password.

Feel free to drop a comment below if you need further assistance. The Community is always here to lend you a hand. Take care, and have a great day!

I did that but still got nothing, idk what to do anymore, my former employers payroll lady is completely ignoring me.

Thanks for bringing this one to our attention, JLowrance06.

I appreciate you for performing the troubleshooting steps provided by my colleagues. In this case, it would be best to contact our Workforce Chat Support. They'll pull up your account in a secure environment and come up with other ways on how to resolve this. Just click this link to start a live chat: https://help.quickbooks.intuit.com/prechats/offerings/ViewMyPaycheck-CHAT/15016/view.

In case you don't get an email notification when pay stubs are uploaded, see the  Employees don't get email notifications when pay stubs are uploaded the article. Feel free to check out these articles that can help you along the way:

• Set up your QuickBooks Workforce account.

• View your paychecks and W-2s in QuickBooks Workforce.

I'd like to know how things going after contacting our support agent, as I want to ensure this is resolved for you. Feel free to reply to this post and I'll get back to you. Take care always.