cancel
Showing results for 
Search instead for 
Did you mean: 
jasuter
Level 2

Is there a support phone number for IOP Intuit Online Payroll? They told me to contact them, I click the ? and end up in a loop!

 
14 Comments 14
GraceC
QuickBooks Team

Is there a support phone number for IOP Intuit Online Payroll? They told me to contact them, I click the ? and end up in a loop!

Hello there, @jasuter.

 

At this time, you can consider contacting our phone support number for IOP Intuit Online Payroll is through chat.

 

Also, our Intuit Online Payroll Full Service Payroll can be accessed through this link: https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/contact-intuit-online-payrol....

 

If you have other questions, don't hesitate to post them below. I'll get back to you as soon as I can.

AlexHamberger
Level 1

Is there a support phone number for IOP Intuit Online Payroll? They told me to contact them, I click the ? and end up in a loop!

 
pixidoc
Level 3

Is there a support phone number for IOP Intuit Online Payroll? They told me to contact them, I click the ? and end up in a loop!

Intuit support has gone downhill quickly. The CEO says they are "Custoemr obsessed" but what that means is they are obsessed with getting paid by the customer.....they don't care about support. I have had an issue for 3 months with my taxes not being paid.....after my first initial 3 hours waiting to chat they said they would look into it....in the meantime my taxes continue to be late and I have heard nothing. Where do I call, no more BS chat...where do I call to talk to someone about how HORRIBLE support is?

MarsStephanieL
QuickBooks Team

Is there a support phone number for IOP Intuit Online Payroll? They told me to contact them, I click the ? and end up in a loop!

We don't want you to feel that way, @pixidoc.

 

You can contact the Intuit Customer Support team by phone. Here's the link to get the updated phone number: https://www.intuit.com/company/contact/. You can check out the support hours before contacting them so that you'll be assisted right away.

 

The support hours for Intuit Payroll (IOP) Full Service is from Monday to Friday at 6 A.M. to 3 P.M. Pacific Time.

 

I've also added an article you might need in the future about adding, editing, or deleting payroll deductions: Change or delete a payroll deduction item.

 

I'll be here if you have other concerns or questions. Let me know in the comment section below. Take care.

AWRSRF
Level 1

Is there a support phone number for IOP Intuit Online Payroll? They told me to contact them, I click the ? and end up in a loop!

Re: Is there a support phone number. I have an issue where I need to speak to a live person. ASAP... NOT A CHAT

Angelyn_T
QuickBooks Team

Is there a support phone number for IOP Intuit Online Payroll? They told me to contact them, I click the ? and end up in a loop!

Hello there, @AWRSRF.

 

If you're using Intuit Online Payroll, the current mode of Support is through chat as mentioned above. The support hours are from Monday to Friday from 6 A.M. to 3 P.M. Pacific Time. On the other hand, if you're using QuickBooks Online Payroll, you can connect with a representative either by chat or call by setting a scheduled callback.

 

Here's how to do it:

 

  1. Sign in to your QuickBooks Online company.
  2. Got to the Help menu, then tap on the Contact Us button.
  3. Enter your concern, then select Let's talk.
  4. Select Contact Us to connect with a live support agent.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

You can open this link for the support hours and types so you can connect with a representative at your most convenient time.

 

Above all, I want to make sure your concern is address immediately. Please feel free to share your concern in this thread.

 

Let me know if you have any other questions by adding a comment below. Have a great day!

811599565
Level 1

Is there a support phone number for IOP Intuit Online Payroll? They told me to contact them, I click the ? and end up in a loop!

I am not seeing "Lets Talk" anywhere here. Exasperating!!

KlentB
QuickBooks Team

Is there a support phone number for IOP Intuit Online Payroll? They told me to contact them, I click the ? and end up in a loop!

I'll make sure that you can connect with us, 811599565.

 

Please know that we've updated our support options in QuickBooks Online. To successfully contact our Customer Care Team, you'll have to go to the Help icon within your QuickBooks account.

 

Once you're in, you'll have to chat with QB Assistant, an AI that answers basic questions and offer options to access support for topics. Then, select the Talk to a human option. Let me guide you how:

 

  1. Head to the Help icon.
  2. Select Talk to a human.
  3. Enter "Talk to a human" again in the search bar.
  4. Choose I still need a human, then click Contact us.
  5. Select Get a callback or Send a message to start a conversation.

Our representatives are available from Monday to Friday 6:00 A.M. to 6:00 P.M. and Saturday 6:00 AM to 3:00 P.M. Pacific Time.

 

Moreover, if your concerns aren't account-specific, I encourage posting them here. This way, the Community Team and other QuickBooks experts will be able to help you out. You can also visit our articles here if you need some reference in completing your tasks in the program.

 

As always, I'm just one comment away if you have additional questions or queries. 

jguytiuygiutug
Level 1

Is there a support phone number for IOP Intuit Online Payroll? They told me to contact them, I click the ? and end up in a loop!

they are a nightmare... no company wastes more of my time than any quickbooks/intuit product

jguytiuygiutug
Level 1

Is there a support phone number for IOP Intuit Online Payroll? They told me to contact them, I click the ? and end up in a loop!

this chat link does not work!

TXGal
Level 1

Is there a support phone number for IOP Intuit Online Payroll? They told me to contact them, I click the ? and end up in a loop!

When I'm logged into my account. the Help button does not take me to any contact.  I have to go round a few times to get to a live chat.  Very frustrating

jessica4206
Level 1

Is there a support phone number for IOP Intuit Online Payroll? They told me to contact them, I click the ? and end up in a loop!

I agree. It has been HORRIBLE support. Everything is frustrating. Intuit online payroll has had more issues and there's no one to chat or call with. You always have to call the main line that every QB customer uses. Isn't there something they can do for professionals? Our office has considered switching payroll companies even if the cost is more.

pixidoc
Level 3

Is there a support phone number for IOP Intuit Online Payroll? They told me to contact them, I click the ? and end up in a loop!

Thanks - but that link takes me to another page without any phone number........Support is still hiding...can I get a discount since THERE is NO support?

RCV
QuickBooks Team
QuickBooks Team

Is there a support phone number for IOP Intuit Online Payroll? They told me to contact them, I click the ? and end up in a loop!

We are always aiming to make our customers feel valued, pixidoc. 

 

I appreciate the time and effort you've spent in trying to contact our support. I'll personally share your feedback with our Customer Support Team regarding this one. We'll be able to take action on improving our customer service. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. From there. they'll pull up your account in a secure environment and help you with your discount inquiry. Here's how:

  1. Go to the Help icon on the top right. 
  2. Enter your concern in the search field.
  3. Choose Talk to a human.
  4. Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human
  5. Press Contact us.
  6. Tick Continue
  7. Choose Message an agent or Get a callback.

 

Feel free to visit our Account management page for more insights about managing Intuit account.

 

I'd like to know how you get on after contacting our support, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. Take care always.

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us