Did they receive a specific error when clicking the email invite, bbaird2200?
Let’s perform some basic troubleshooting steps to make sure the issue isn’t browser-related. It’s possible that local internet cache files are the reason for this unexpected behavior.
Let’s start logging in to QuickBooks using a private window. Here’s how:
If they're able to view their 1099s, they need to clear your browser’s cache. Here’s an article to help them with the process: How do I clear my browser cache and temporary Internet files?
Here's how to view the document:
For more information, read through this help article: 1099s in QuickBooks Self-Employed.
I'll be right here if you need more help.
I'm a contractor. Two of my clients have sent 1099s via Intuit. When I go to https://selfemployed.intuit.com/home#/contractor/clients, I can see one client only. I can get that client's 1099.
When I click the link in the invite email from the other client, it sends me to https://selfemployed.intuit.com/contractor/1099invite?signup=true&invitation_id=i00a6b56071be44496a9...
Then it asks me to sign up for a free Intuit account; and also gives me an option to sign in if I already have an account. I select Sign In and I sign in. I get this error message: There’s an issue on our end. We’re on it.
What should I do to get the second client associated with my Intuit self-employed account so I can see the 1099? I tried calling QB support twice (since I have QBO for my company) and they were extremely unhelpful - they insisted I was trying to create a 1099 and didn't understand that I wanted to view one sent to me. I hope that you can help! Thanks, Andrea
I appreciate you for sharing a complete details about your concern, @DunathanConsulting.
Let me share some troubleshooting steps so you'd see the 1099 forms your client sent to you.
First, let's make sure to logout all your QuickBooks account. Then, using a private browser or incognito browser, let's open the email sent by your second client. Oftentimes, your browser's stored up cache can cause unexpected behavior in the program. You can use either of these keyboard shortcuts:
Let's click link on the email invitation you've received. From here, you can login to your existing QuickBooks Self-Employed account using the same username and password. Once logged in, go to the Clients menu. They'd see the list of client who sent them their 1099 forms.
Your 1099s are automatically posted in the Tax form tab. If it works, you may want to clear browser's cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue. Just a heads-up, you'd see your 1099 forms once your client use QuickBooks Online to e-file your forms.
If the issue persist, it's possible you're one of the affected users of the ongoing investigation about the error that some users are getting when viewing their 1099 forms. I'd suggest contacting our Customer Care Team so you'd be added to the affected users' list. Just provide your full name, updated email address, and this investigation number: INV-53814.
Feel free to leave a comment below if you have other questions or concerns about tracking your income and expenses. I'm always here to help.
"There's an issue on our end" has been a common theme. I issued over 100 1099-NEC's through QB online and have had a solid third of people tell me that they cannot access them.
I have printed individual forms to PDF (masking the SS# should be an option, hint to Intuit) modified in the PDF and resent directly to the recipient. I would suggest contacting the organization that issued your tax form and having them send it to you directly. In almost all circumstances, you will receive a paper form 1099-NEC via USPS which may take a few days but if you really don't want to call the organization it's another option.
Good luck out there!
Hello @dandyland4! I'm happy you reached back out so we can clarify this further for you. I know how important it is to have access to that 1099 form. Based on your post, I believe you're also in QuickBooks Self Employed. Here are the steps in QBSE:
I'm also attaching this article for more information on filing in QuickBooks Self Employed, and other useful information: Fill out a W-9 and view your 1099-MISC in QuickBooks Self-Employed.
If you have any more questions, or are using a different product, please reply to this post. All of us are happy to help you find what you need!