Did they receive a specific error when clicking the email invite, bbaird2200?
Let’s perform some basic troubleshooting steps to make sure the issue isn’t browser-related. It’s possible that local internet cache files are the reason for this unexpected behavior.
Let’s start logging in to QuickBooks using a private window. Here’s how:
If they're able to view their 1099s, they need to clear your browser’s cache. Here’s an article to help them with the process: How do I clear my browser cache and temporary Internet files?
Here's how to view the document:
For more information, read through this help article: 1099s in QuickBooks Self-Employed.
I'll be right here if you need more help.
I'm a contractor. Two of my clients have sent 1099s via Intuit. When I go to https://selfemployed.intuit.com/home#/contractor/clients, I can see one client only. I can get that client's 1099.
When I click the link in the invite email from the other client, it sends me to https://selfemployed.intuit.com/contractor/1099invite?signup=true&invitation_id=i00a6b56071be44496a9...
Then it asks me to sign up for a free Intuit account; and also gives me an option to sign in if I already have an account. I select Sign In and I sign in. I get this error message: There’s an issue on our end. We’re on it.
What should I do to get the second client associated with my Intuit self-employed account so I can see the 1099? I tried calling QB support twice (since I have QBO for my company) and they were extremely unhelpful - they insisted I was trying to create a 1099 and didn't understand that I wanted to view one sent to me. I hope that you can help! Thanks, Andrea
I appreciate you for sharing a complete details about your concern, @DunathanConsulting.
Let me share some troubleshooting steps so you'd see the 1099 forms your client sent to you.
First, let's make sure to logout all your QuickBooks account. Then, using a private browser or incognito browser, let's open the email sent by your second client. Oftentimes, your browser's stored up cache can cause unexpected behavior in the program. You can use either of these keyboard shortcuts:
Let's click link on the email invitation you've received. From here, you can login to your existing QuickBooks Self-Employed account using the same username and password. Once logged in, go to the Clients menu. They'd see the list of client who sent them their 1099 forms.
Your 1099s are automatically posted in the Tax form tab. If it works, you may want to clear browser's cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue. Just a heads-up, you'd see your 1099 forms once your client use QuickBooks Online to e-file your forms.
If the issue persist, it's possible you're one of the affected users of the ongoing investigation about the error that some users are getting when viewing their 1099 forms. I'd suggest contacting our Customer Care Team so you'd be added to the affected users' list. Just provide your full name, updated email address, and this investigation number: INV-53814.
Feel free to leave a comment below if you have other questions or concerns about tracking your income and expenses. I'm always here to help.
"There's an issue on our end" has been a common theme. I issued over 100 1099-NEC's through QB online and have had a solid third of people tell me that they cannot access them.
I have printed individual forms to PDF (masking the SS# should be an option, hint to Intuit) modified in the PDF and resent directly to the recipient. I would suggest contacting the organization that issued your tax form and having them send it to you directly. In almost all circumstances, you will receive a paper form 1099-NEC via USPS which may take a few days but if you really don't want to call the organization it's another option.
Good luck out there!
Hello @dandyland4! I'm happy you reached back out so we can clarify this further for you. I know how important it is to have access to that 1099 form. Based on your post, I believe you're also in QuickBooks Self Employed. Here are the steps in QBSE:
I'm also attaching this article for more information on filing in QuickBooks Self Employed, and other useful information: Fill out a W-9 and view your 1099-MISC in QuickBooks Self-Employed.
If you have any more questions, or are using a different product, please reply to this post. All of us are happy to help you find what you need!
I created a profile just to "join the conversation" here. I am a contractor and have been unable to view the 1099 my client sent me. I create a QB account but the account is empty. There are no forms. Even though I used the email address my client sent to me.
I am convinced that QB has A LOT of bugs this tax season that are preventing the 1099 forms from being uploaded/stored in the accounts for the contractors. I am very disappointed in Intuit and QB for this. And no doubt many more people will be replying here as we get closer to the 2021 Tax Deadline.. I have emailed my client, asking for them to email me the 1099 as a PDF. I would suggest that you do this, I understand it's manual..
K_Siman I sign into my QB account using the email my client sent the 1099 to.. and there are no clients listed under the 'Clients' tab. And there are no 'Forms' under that tab either. I tried the Incognito steps and still no dice. Did QB lose the 1099 my client sent to me? How do I retrieve it? Thank you.
Thank you for reaching back to us. Since you've already tried to use an incognito/private browser and still unable to view 1099. I suggest reaching out to our customer support team. They'll be able to initiate a screen sharing session to take a closer look to moreover isolate this issue.
To contact our support, here's how:
If you want to connect with us directly, type or say “Talk to a human.”
Take note to make sure you can get connected to our support team on time. You can reach them every Monday to Friday from 6: 00 AM PST to 6:00 PM PST. Then, until 3:00 PM PST every Saturday.
I'm adding this article to further guide you on how to troubleshoot possible 1099 issues in QuickBooks: Troubleshoot common 1099 issues. It includes topics about incorrect amounts showing on your 1099s and vendor reports.
Please feel free to get in touch with me here for any additional assistance you need. I'm always here to help. Take care!