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cward1
Level 1

Our payroll is pulling from a "Business Checking" account that is not a real account. When I click on the paycheck, the "Paid from" field shows "Business Checking."

Our payroll is pulling from a "Business Checking" account that is not a real account. When I click on the paycheck, the "Paid from" field shows "Business Checking." We have tried going to banking and making the Bank Account inactive but it will still come back next pay period after a payroll runs. We do have our correct checking account set up and it is linked correctly. I have called Intuit about 7 different times about this issue and they cannot fix it. Once, a rep said this is a known issue caused by us first signing up for payroll and then adding quickbooks and the integration didnt occur properly. They said they would create a ticket for the research team but I never heard back. Can someone please help? Thank you.
7 Comments 7
MariaSoledadG
QuickBooks Team

Our payroll is pulling from a "Business Checking" account that is not a real account. When I click on the paycheck, the "Paid from" field shows "Business Checking."

Let's make sure your payroll is pulling from the correct account, cward1.

 

Sometimes, we forgot to check if the payroll account is set up correctly since we think it was. Let's check and validate if it was indeed correctly set up or change the bank account if it's not. To do this, follow the steps below:

  1. Click the Gear ⚙ icon, then Payroll settings.
  2. In the section titled Accounting at the bottom of the page, select Edit ✎.
  3. In the section titled Paycheck and payroll tax payments select Edit ✎. From the Bank account ▼ dropdown, select the account you set up in "Step 2: Set up your bank account in your chart of accounts."
  4. Select Continue, then Done and Done.

 

However, if it's still pulling up from an incorrect account, I suggest reaching out again to our phone support team to investigate this further. They have the necessary tools to pull up your account in a secure environment and double-check what's causing this issue. This is also a great way so they can include you as one of the affected users and we'll be notified once the issue is fixed. Moreover. here's how to reach them:

  1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
  2. When asked by the bot, enter your concern.
  3. Select I still need a human, then proceed with Contact us or Get help from a human.
  4. Choose either Chat or Callback.

 

Please go through this article for more information: Change Your Payroll Bank Account. Apart from this, after you run payroll, take a look at your business finances and employees' information. I've added these payroll reports that you can use: Run Payroll Reports

 

Please get back to us if you have still questions about payroll. As always we're here to help you in any way. 

cward1
Level 1

Our payroll is pulling from a "Business Checking" account that is not a real account. When I click on the paycheck, the "Paid from" field shows "Business Checking."

I do not have an Accounting section showing up in the payroll settings.

When I've spoken with an Intuit Service Reps they were either unsure of why I didnt have this access and or said that it had to do with starting with Intuit Payroll and then adding Quickbooks (and it didn't integrate correctly).

Do you know how I can gain access to the Edit Accounting section?

I attached a screenshot.

Thanks again.

Rose-A
Moderator

Our payroll is pulling from a "Business Checking" account that is not a real account. When I click on the paycheck, the "Paid from" field shows "Business Checking."

I appreciate you getting back to us, cward1.

 

While the Community can provide answers and troubleshooting solutions to certain questions, there are things that only our phone support can do to resolve the problem.

 

I know you've already called in. However, I still suggest getting in touch with our Payroll Specialists to have this re-investigated. A phone agent has the appropriate looks, like screen sharing, and helps you with correcting your payroll account.

 

All account-related concerns are directed to our phone support for security purposes. To ensure we address your concern on time, check out our support hours. Here's how to contact us:

 

1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a  brief description of your situation in the What can we help you with? area, then click Let's talk.

4. You'll be presented with a few options for connecting with Intuit. Select Get a call.

 

I'll be leaving you the links below. These articles contain more information about the different types of compensation, a sample breakdown of a paycheck as well as tips on how to manage your payroll preferences in QuickBooks Online:

 

Set up Payroll account preferences.

Payroll 101.

 

If I can be of help while working in QuickBooks payroll, feel free to let me know by adding a comment below. I'd love to help.

jsc4
Level 1

Our payroll is pulling from a "Business Checking" account that is not a real account. When I click on the paycheck, the "Paid from" field shows "Business Checking."

I'm having a similar issue where qbo is withdrawing a direct deposit from the correct bank account but posting the paycheck into an account called "business checking".  Therefore i'm unable to match the bank transaction to the paycheck because the paycheck is in a separate checking account.  My payroll bank settings are set up for the correct bank account.  I've called the help line 4 separate times.  Each time I've gotten bounced from quickbooks payroll team to accounting team saying that since the direct deposit is working, it's an account problem.  Accounting team is saying payroll is exporting to the wrong account so it's a payroll problem.  Ive spent a cumulative total of approx 6 hours on the phone with quickbooks help and i'm still not getting anywhere.  I'm getting wildly different solutions and none are working.  Please advise on how best to proceed.    

Maybelle_S
QuickBooks Team

Our payroll is pulling from a "Business Checking" account that is not a real account. When I click on the paycheck, the "Paid from" field shows "Business Checking."

I want to ensure this is taken care of, @jsc4.

 

We can create a journal entry to transfer the paychecks into the correct account.

 

You can either combine all of the employees' paycheck totals into one journal entry or create a separate transaction for each employee. To make sure the amounts are accurate, you can run a payroll report (Payroll Summary, Payroll Summary by Employee, or Payroll Details) for reference. 

 

Here's how:

 

1. Go to the +New button.

2. Under Other, choose Journal entry.

3. Enter the paycheck date under the Journal date.

 

For more details about how to enter the debits and credits for wages and taxes, as well as a sample paycheck, please check the following article: Manually enter payroll paychecks in QuickBooks Online.

 

After that, you can now match your transactions in QuickBooks Online (QBO).

 

Once everything is good, you can now reconcile your account without delay. It ensures all records you have in QBO match your bank and credit card statements.

 

If you have other questions or banking concerns, please don’t hesitate to let us know. We’ll be here to assist you.

TABCO
Level 1

Our payroll is pulling from a "Business Checking" account that is not a real account. When I click on the paycheck, the "Paid from" field shows "Business Checking."

Good morning.  I am having the same issue and have been unsuccessful reaching out to Quickbooks.  I was curious if you were able to resolve this problem and how?  Thank you so much for your time.

 

KlentB
QuickBooks Team

Our payroll is pulling from a "Business Checking" account that is not a real account. When I click on the paycheck, the "Paid from" field shows "Business Checking."

I'll help you fix this, TABCO.

 

You'll want to follow the steps provided by my colleague, MariaSoledadG to verify if the payroll account is set up correctly. If you've already selected the correct account, I'd still recommend getting in touch with our technical support. This way, we'll be able to look into your account in a secure session and then conduct an investigation. Here's how to connect with us:

 

  1. Go to the Help icon.
  2. Select Talk to a human.
  3. Enter "Talk to a human" again in the search bar.
  4. Choose I still need a human, then click Contact us.
  5. Select Get a callback or Send a message to start a conversation.

I've also included an article that will help you track your payroll transactions in QuickBooks Online: Run payroll reports.

 

If you have any other concerns or follow-up questions, don't hesitate to add a comment below. The Community always has your back.

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