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Payroll error message "Payroll service and support for QB Desktop 17 will be discontinued May 31, 2020"

We are getting this error message when doing payroll- Does anyone know how to proceed with this or know how to update our payroll service? Our Quickbooks account has already been renewed so we're confused as to why this is happening.

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QuickBooks Team

Payroll error message "Payroll service and support for QB Desktop 17 will be discontinued May 31, 2020"

Hi there, @ GMAC Door.


This message is to notify you in advance that the services for older versions of QuickBooks Desktop are scheduled to be discontinued.


You'll need to update your QuickBooks to the latest version since 2017 will be discontinued after May 31, 2020.


To update QuickBooks Desktop:

  1. Choose Help at the top menu bar, and then select Update QuickBooks.
  2. Click Update Now at the top, and then check the box next to Reset Update.
  3. Select Get Updates.
  4. When the download finishes, restart QuickBooks.
  5. When prompted, accept the option to install the new release.

To download the latest payroll tax table:

  1. Select Employees at the top menu bar, then choose Get Payroll Updates.
  2. Check the box next to Download Entire Update.
  3. Click Download Latest Update.
  4. Click OK.


For more detailed steps, please check this article: Update QuickBooks Desktop to the latest release.


Also, you can read this article to know about the service discontinuation: QuickBooks Desktop service discontinuation policy and upgrades information.


In the event, you’ll encounter an error when updating your QuickBooks Desktop or Payroll, check this link for a reference on how to fix it:  Fix error when updating Desktop or Payroll.


You can always consider posting here again if you need anything else. We’re here to help.

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