Payroll set up for direct deposit, but it will only do paper check when payroll put in

Hi there, @Deb02. I've come to help you ensure you can process payroll in QuickBooks Online (QBO) using direct deposit.

Let's begin by checking your Direct Deposit status if it is active or pending. Let me guide you how:

1. Navigate to the Settings icon and select Payroll Settings.
2. Then, click Company under Bank Accounts.
3. The following will display depending on the status:
   • Connected/Active: Bank account details connected to send payroll with QuickBooks Online and option to Update it.
   • Pending: "We're getting your bank account ready." Information about test transaction will also show.
   • Waiting for verification: You have the option to enter test transaction.
   • Failed: "Update your bank account. We couldn't verify this bank account."

If the status is pending, you may have changed your bank so you need to do full verification by entering test debits. If you did not change bank and status shows as pending or if the status is active and you can't use the direct deposit option, I recommend reaching out to our Payroll support team to further check the status and the setup. Please visit this article for more information about the process: How to check your direct deposit setup status.

You may also want to review your employee's profile to verify that the Direct Deposit option is turned on in their payment method. Here's how:

1. Go to the Payroll tab and select Employees.
2. Click the employee's name, and select Edit Employee.
3. Under How do you want to pay this employee? review the setup on how the employee will receive their pay:
   • Direct deposit
   • Direct deposit to two accounts
   • Direct deposit with balance as a check

I've attached this helpful link to give you additional details about the steps above: Set up an employee for direct deposit. 

Also, QBO will help you file and pay your payroll taxes electronically. For the detailed steps, please see this article: Pay and file payroll taxes online.

It's easy to track and monitor your employee information and your company's finances in QBO. To do so, you can pull up any payroll reports suit your needs. Each report has corresponding data that they display, you can also export or print them to have a handy copy that you can use as a reference.

Stay in touch if you need additional assistance in fixing your direct deposit issue. I'll be always around to back you up. Have a good one. 

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LiteBlue

The employee profile is set up for Direct deposit for all three employees.  I have done direct deposit in previous payrolls.  But the payroll says that that is going to do paper checks for these two employees and direct deposit for a different employee.  The only difference in the employees is that last week I paid the one that it is paying direct deposit.  I did not pay the other two last week.

Thanks for joining the thread, @trespess.

We recognize the urgency of this matter and want to provide concise information to address this concern. You may want to double-check your employee's current setup and ensure Direct Deposit is selected. If it's set for direct deposit and the issue persists, we can perform some basic troubleshooting steps to rule out the possibility of having a problem with your browser. You'll want to access your account in an incognito or private browser. Use these shortcut keys:

• Chrome: Ctrl+Shift+N
• Firefox: Ctrl+Shift+P
• Safari: Command+Shift+N

Once you're in, try to check your employee's current settings. If it works and it shows direct deposit, you can proceed to clear your browser's cache. Refer to this article for the steps: Clear cache and cookies to fix issues when using QuickBooks Online.

You can also use other compatible browsers if the issue persists. Refer to this article to see the list of compatible browsers in QuickBooks Online: Other browsers.

We'd also recommend contacting our Customer Care Team if the issue persists. This way, they can check your account in a secure environment to conduct further investigation to determine the root cause of this problem. See this page for more details: Contact Payroll Support.

Additionally, here are some articles to help you manage payroll, add paycheck history, and ensure you data stays accurate inside the program:

• Create and run your payroll.
• Add pay history to QuickBooks Online Payroll.
• Run reports in QuickBooks Online.

It's been a pleasure to have you here today, @trespess. Know that we value your time reaching out here in the Community space. We'll be happy to help you anytime if you have any additional QuickBooks-related concerns. Stay safe, and have a nice day!