Payroll Tax Withdrawal Inaccurate in Chart of Accounts

There are some reasons why there are transaction change and the System Administration message prompts on your end, CCG. The reasons are due to integration QuickBooks with a third-party app, recurring transaction, and updating your bank feeds. I will ensure that we address and resolve this issue to ease your worries.

Let's double-check in the audit log to review the affected account or transaction and re-enter or edit your bank register. 

Follow these steps below:

1. Go to the Gear icon and select Audit Log.
2. In the report window, filter the Date Changed and Events to narrow down the results.
3. Click View on the transaction under the History column.
4. You can take note of the original details from the Audit History or Transaction History and re-enter the transaction in your bank register.

To correct and keeping your chart of accounts organized, you can also add new or delete accounts to track different transactions. 

To delete an account, here’s what you’ll need to do:

1. Click on the gear icon at the top.
2. Under Your Company section, select Chart of Accounts (COA).
3. Look for the account that you want to delete.
4. In the Action column, choose the drop-down then click Delete.
5. Click Yes when asked if you want to delete.

Here's how to add new account:

1. Go to Gear icon ⚙ and select Chart of accounts.
2. Select New in the top right corner.
3. Click on the Account Type drop-down to select the account type.
4. Select the Detail Type to specify the type of account that you want to add.
5. Enter the name of the account in the Name field.
6. You have the option of including information in the Description field and an amount in the Balance field.
7. Click Save and Close.

I recommend you to Explore QuickBooks Payroll service to improve your experience with QBO Payroll. Our skilled team of professionals is available to offer prompt and customized support related to your employee and wage issues. They can help you make the most of your plan's features, manage your accounts, and handle 1099 forms.

You may also want to visit this link to find out which default or special accounts can be deleted, edited, or merged in QuickBooks Online: Manage default and special accounts in your QuickBooks Online chart of accounts.

Please don’t hesitate to reach out if you need further clarification on this topic. It’s always a pleasure to assist you with your bookkeeping concerns. Thank you for visiting, and here's to your continued success!

This AI generated response is irrelevant to the issue.

For starters, there is no error message.

Second, this is acting as if the user can edit a transaction generated by the QBO Payroll service, which as far as i am aware, they cannot. Obviously, if i could edit it i would.

Third, why should i need to pay for an additional service to correct a bug in the QuickBooks Payroll service that i already pay for?

I have the same issue. They want us to pay one of their accountants to fix the problem they created.

Thank you for joining the conversation, livewire, and sharing your experience with QuickBooks Payroll. I recognize your frustration and completely understand the concern about being asked to pay for a problem you didn't create. Rest assured, we take this matter seriously. Let me address your concerns and provide insight into the possible reasons for the changes made in QuickBooks Online.

System Administration events in QBO reflect automated changes to maintain data integrity and consistency. These events can occur due to various scenarios:

• When you modify a record, it can trigger changes in related documents. For instance, if you edit a payment to link it to a different invoice, you might notice a System Administration event showing a change to the original invoice.
• Connecting a third-party app to QuickBooks can generate changes. These occur when the app transmits data to QuickBooks or alters your existing data.
• Creating recurring transactions, such as recurring expenses, can lead to System Administration events. When QuickBooks automatically adds an instance of the recurring transaction to your books, it logs this action as a System Administration event.
• Some events happen automatically, even when you’re not signed in. For instance, there's an update to your bank feeds.

For a more comprehensive understanding of this feature, please refer to this article: Use the audit log in QuickBooks Online.

If the scenarios described don't align with the changes you've observed, I recommend contacting our support team. They have advanced diagnostic tools to review all settings and verify system changes to your account, ensuring a thorough investigation.

Additionally, you can run various reports in QBO to examine different aspects of your business and ensure that all your entries are tracked correctly.

I hope this explanation clarifies the nature of System Administration events in QBO. These automated processes are designed to maintain the accuracy and consistency of your financial data. If you have further questions or concerns about these changes or require assistance with your QuickBooks account, please don’t hesitate to reply below. We're here to ensure you have the best possible experience with our software.

This is more AI generated garbage. The issue is not finding that the transactions were changed by the sys admin events to be wrong, its how to correct them. 

This isn't the impression we want you to have, @CCG. As much as I wanted to resolve this directly, the best course of action is to get in touch with our Live Support Team. They have the specialized resources to thoroughly investigate the system-changed transaction and offer precise guidance in handling it accordingly. I'll guide you through the process.

I see that you have already reached out to our support team, but I recommend contacting our QuickBooks Payroll Support team again for additional help. They can provide deeper insights and help pinpoint the factors causing the issue. They're also equipped to review your account and guide you through the changes in real time.

Here's how you can contact support:

1. Go to the Help icon and choose the Search tab.
2. Select Contact Us.
3. Describe your concern and select Continue.
4. Choose between Chat with us and Have us call you.

Please know that for Plus, Essentials, and Simple Start subscribers, support is available Monday through Friday from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT. Advanced subscribers can contact support at any time and on any day.

You might also find it helpful to visit this link to learn which default or special accounts in QuickBooks Online can be deleted, edited, or merged: Manage default and special accounts in your QuickBooks Online chart of accounts.

Moreover, to help you manage any adjustment need in your chart of accounts, I suggest seeking assistance from your accountant or visiting this page if you want to have one: The ProAdvisor Program.

Your proactive involvement in correcting and safeguarding your accounts is commendable. If you need further guidance on creating journal entries or adjusting user permissions, feel free to reach out. We are here to help you. Stay safe!