Payroll taxes aren't being calculated when I'm processing payroll. My subscription is active. Is there an problem with the last update I installed?

I've got some troubleshooting steps to get your payroll working, userridgelineautomot.

You're doing the right thing in installing downloading the most recent QuickBooks Desktop software release and Tax Table updates. This helps to keep your software up-to-date and to get the newest payroll tax table in your software.

When the payroll taxes are not deducting on your employee's payroll, it's possible the total annual salary exceed the salary limit or the gross wages of the employee are too low. Aside from that, the Federal and State Income (FIT and SIT) taxes are calculated based on the following criteria:

• The agency's wage and tax calculation table.
• The employee's filing status, number of allowances, or extra withholding amount in the employee setup.
• Pre-tax deduction items were included on the paycheck.
• Changes in pay frequency (creating extra paycheck outside of normal pay schedule).
• Creating a paycheck with wages that has lesser or larger amount than what the employee normally gets in a pay period.

We can check your employee's payroll information to review the set up again by following these steps:

1. Go to the Employees menu and choose Employee Center.
2. Double-click the employee’s name, one at a time.
3. Select Payroll Info on the left.
4. Please make sure the Pay Frequency is correct.
5. Click the Taxes button.
6. In the Federal tab, review the Filing Status and Allowances fields. Make the necessary corrections.
7. Hit OK.

Once done, try reverting the employee's paychecks to see if the payroll taxes are calculating. QuickBooks has an auto-calculation feature that carries over the underpaid taxes for the next payroll run.

We can also manually calculate one of the employee's paychecks to see if it matches QuickBooks. To help figure out the exact withholding amount, please go through the IRS Publication 15. For other troubleshooting options on why payroll taxes are not withholding, check out these articles: 

• Payroll items on a paycheck are not calculating or are calculating incorrectly
• QuickBooks Desktop calculates wages and/or payroll taxes incorrectly

If the same thing happens, let's run the Verify and Rebuild Data tool in your QuickBooks Desktop. It could be there are data integrity issues for both company files causing this issue. 

I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. You have a good one.

Nothing you have suggested is working to get my payroll tax tables updated.  I've been trying for 2 weeks to get someone to help with NO success, not even a phone call when I entered my number.  It's VERY frustrating.

Hi @tracy2017,

I appreciate you for reaching out to us about your payroll tax table. I would feel the same way if I can't get someone to help regarding payroll in QuickBooks Desktop.

Allow me to share some troubleshooting steps to isolate and fix the issue. Since none of the steps above works, I suggest you proceed with verifying the status of your payroll subscription.

You'll need an active one to update the tax table of your QuickBooks. To refresh and verify the subscription, I recommend re-validating the service key.

Here's how:

1. Click the Employees tab at the top menu bar.
2. Hover your cursor to My Payroll Service, then choose Manage Service Key.
3. In QuickBooks Service Keys window, click Edit at the bottom.
4. Take note of the service key and select Add.
5. Enter the service key you’ve noted o the service key field.
6. Select Next and then Finish.
7. When the Payroll Update message appears, select OK.
8. Verify the Service Status shows Active and then select OK.

Also, you have an option to verify the subscription by opening the Payroll Account Management portal. Please follow these steps:

1. Open Payroll Account Management portal. Then close the page.
2. Reboot your computer.
3. Download the payroll update, again.
4. Reset QuickBooks Desktop Update.

In case the issue persists, you'll need to reach out to our Payroll Support Team again. I know you're having trouble reaching out to them so please contact them within the support hours.

Our Customer Support Team for Basic and Standard Payroll is available from 6 AM - 6 PM PT (Monday - Friday). For Assisted Payroll, any time, any day.

Here are the steps you can follow to reach them:

1. Open QuickBooks Desktop.
2. Click the Help tab at the top menu bar.
3. Select QuickBooks Desktop Help. 
4. Enter your concern, then hit Continue.
5. Choose Get a callback. 

Additionally, I recommend visiting the following article to know about the latest Payroll Update for QuickBooks Desktop: Latest payroll news and updates.

Feel free to hit that Reply button if you need further help with running payroll in QuickBooks. The Community and I will be around to lend a hand.