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leannjack
Level 3

QB 2019 Payroll Subcription Activation

Our subscription renewed on January 6, 2020.  Ever since every time I try to perform a payroll task it asks me to Reactivate or Verify my payroll.  I have done it so many times!  Now, I can't even get it to prepare the payroll checks correctly.  No taxes are being taken out.  And, I can't do any year end reports!  Any one else having this problem?

9 Comments
MariaSoledadG
QuickBooks Team

QB 2019 Payroll Subcription Activation

Hi leannjack, 

 

We want to ensure that you'll be able to run payroll in time for your employees' payday.

 

Let's do troubleshooting steps to verify your payroll subscription to fix this. Here's how:

  1. Ensure that you have the latest QuickBooks Desktop release and downloaded the latest tax table release.
  2. Open QuickBooks Desktop Payroll Account Maintenance Then close the page.
  3. Reboot your computer.
  4. Download the payroll update, again.
  5. Reset QuickBooks Desktop Update.

Also, there are several reasons why a payroll item doesn't calculate correctly, you might want to check this article for future reference: Payroll Items On Paycheck Are Not Calculating or Are Calculating Incorrectly.

 

You can always get back to me if you have other questions about QuickBooks. I'm always here to help.

leannjack
Level 3

QB 2019 Payroll Subcription Activation

I did all this yesterday many times.  Didn't help.  I just did it again and it still won't let me run payroll.  The database is stuck on telling my I need to reactivate my subscription before it will let me run payroll.  Bad timing for QB to be having this issue when I am trying to get 52 clients year end reports out!

Catherine_B
QuickBooks Team

QB 2019 Payroll Subcription Activation

There can be a damage payroll activation file, leannjack.

 

It is indicated with as paysub.ini file name in your windows folder options. If you’re using manual checks, here’s let's proceed in deleting the damaged file.

  1. Close QuickBooks Desktop and go to My Computer.
  2. Select Organize and click the Folder and Search Option.
  3. Select the View tab.
  4. Click Hidden Files and Folders and select Show Hidden Files, Folders and Drivers option.
  5. Hit Apply and click OK.
  6. Go back to My Computer and in the search bar, find the Paystub.
  7. Once you see the Paysub.ini file right-click on it and click Delete.

Repeat the same steps for all the Paystub files found. On the other hand, you can follow through this article if you're using direct deposit. Let's open QuickBooks and run the latest payroll updates before issuing payroll. 

 

Keep me posted if you need more help. 

leannjack
Level 3

QB 2019 Payroll Subcription Activation

I am confused as it being a problem within my computer.  It is happening on all the computers that share the same payroll subscription.  Does this have to be done on all the computers?

MaryLandT
QuickBooks Team

QB 2019 Payroll Subcription Activation

I'm here to clarify this situation, leannjack.

 

Re-activating your payroll subscription won't affect any of your computers.

 

I recommend contacting our QuickBooks Desktop Payroll Team so they can verify your payroll subscription. They'll perform the necessary steps to activate it so you can create paychecks again.

 

Here's how to get in touch with them:

  1. Go to Help, then select QuickBooks Desktop Help.
  2. Select Contact Us.
  3. Give a brief description of your issue, then click Continue.
  4. We’ll provide you a few support options. Select which one is best for you.

You can also refer to the Support hours and types link to contact us at a time convenient to you.

 

Keep me updated on how the call goes or if there's anything else you need. I'm always around whenever you need help.

ljkentucky
Level 3

QB 2019 Payroll Subcription Activation

I am having the same problem with a client’s QB. I have done the whole “hidden file ....  delete paystub” fix multiple times. It fixes it and then for some reason a week or so later they get the same “Reactivate Subscription” notice and I have to do it again!
Are you saying I’m going to have to do this same thing over and over?  This has to be a Quickbooks problem !

Anna S
QuickBooks Team

QB 2019 Payroll Subcription Activation

Allow me to chime in, @ljkentucky.

 

You're right, this is a QuickBooks problem, and the reason your client is getting this reactivation notice is that there's an ongoing investigation. There's a ticket that has been created (INV-34111) and sent to our Engineering Team to get this issue resolved. You can contact our QuickBooks Desktop Support Team by using the steps my colleague @MaryLandT mentioned above, to be added to the ticket. Then, you'll be able to receive frequent email updates until the subscription notice is fixed. 

 

Feel free to let me know how the conversation goes below. I'm always here to help.

ljkentucky
Level 3

QB 2019 Payroll Subcription Activation

I’m trying to chat and they don’t seem to understand what I’m talking about. They said that INV # is for the “workforce issue “

MaryAnn_E
QuickBooks Team

QB 2019 Payroll Subcription Activation

 

I appreciate your time contacting our chat support team, @ljkentucky.

 

The issue is still ongoing. At this moment, our engineers are still working on this. We're very thankful for your patience while they're working on this at hand.

 

l recommend contacting our QuickBooks support team. They have the tools that can directly add you to the list of affected users. This way, you'll get notified via email if there are updates available for this investigation.

 

Let's connect with them by following these steps below:

  1. Go to the Help icon and select QuickBooks Desktop Help.
  2. Select Contact Us.
  3. Give a brief description of your issue, and then select Continue.

Please check this article to see the available time you can contact our QuickBooks Support Team: Support hours and types.

 

In case you have other questions, drop them below. I'll be sure to get back to you.

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