QB is not allowing me to change my company name. I am now trying to do my 1099s and it is showing the wrong address even though it is updated. What is going on?

Welcome to the Community, @chrisbrand-broke.

To ensure that I'm on the same page, may I know if you're getting some error messages when changing the company name? Any additional information will help me provide the best resolution.

In the meantime, try logging into your QuickBooks Online (QBO) account using a private browser (incognito). There are times that the browser is full of frequently accessed page resources, causing some unusual responses.

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox or Internet Explorer).
• Control + Option + P (Safari).

Once signed in, try to change the company name again to double-check.

If it works, return to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.

Just in case, I'll add these articles for future reference:

• Common questions about 1099s.
• Prepare and file 1099s.

Please let me know in the comment if you have any other issues or concerns, and I'll get back to you as quick as possible. I'm always here to help. Have a great weekend!

I am getting this message. An application error has occurred while processing your request : -70000

I also tried logging in with a private browser like you recommended and I still get this message,

I am receiving this following error message. An application error has occurred while processing your request : -70000 When logging in with a private browser I get the same thing.

Hello @chrisbrand-broke,

At this time, we have an on-going issue where users, like you, receive the error message saying An application error has occurred while processing your request with error code upon updating your company settings.

Rest assured that we've already informed our engineering team and they're diligently working in all hands to fix this as soon as possible.

That being said, I'd recommend contacting our Customer Care Support so you'll be added to the list of affected users. Once added, you'll receive all available updates about this investigation through your email.

To do so:

1. Go to Help.
2. Tap Contact Us.
3. Enter Update company settings with error code in the What can we help you with? field.
4. Click Let's talk.
5. Select Get a callback, Chat, or Call us.

I've got you this article for more insights about the available hours of our dedicated support: Support hours and types.

We appreciate your patience as we're working on this. Please let me know in the comment section down below if you have any other questions.

How is this still an issue after this many years? I'm seeing it now, whenever I try to change ANY company information I get the error. I've tried clearing cache, incognito, different browsers etc. Please advise asap!

Hello, @Hun. We are here to guide you in the correct direction to resolve this issue and update your company details in QuickBooks Online (QBO).

First and foremost, know it isn't the experience we want you to have when modifying your company information. We recommend contacting our Customer Care Team so they can assist you in securely accessing your account and investigating further to identify the underlying reason why you are facing difficulties. Below are the steps you need to follow:

1. Access your QuickBooks Online company.
2. On the top right corner, click Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose Start a chat or Get a callback from the next available expert.

For more details, please see this handy article: Contact Payroll Support.

On the other hand, we've prepared these articles to help you handle 1099s inside the program:

• Create and file 1099s with QuickBooks Online
• Get answers to your 1099 questions

Our team is always ready 24/7 if you require assistance with modifying information inside QuickBooks or have any other questions related to the program. You can visit us anytime or comment below so we can help address your concerns.