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krklndsvc
Level 1

QBO Support does not seem to be working - will not populate a number to call them and chat does not seem to be an option any longer - is anyone having same issue?

 
Solved
Best answer November 27, 2018

Best Answers
BettyJaneB
QuickBooks Team

QBO Support does not seem to be working - will not populate a number to call them and chat does not seem to be an option any longer - is anyone having same issue?

It's nice to have you in the Community today, @krklndsvc.

 

First of all, I want to make sure that you get the best help possible. If you could please provide me with some more details as to what you were experiencing, I would be happy to take a look and help get it taken care of. However, if you wish to speak to one of our representatives, you can reach them through the contact information found in this link: Get help with QuickBooks Online

 

Also, our QuickBooks Online Support Team can be accessed through this link: https://help.quickbooks.intuit.com/prechats/offerings/QBOP-CHAT/15024/view.

 

Please know that the Community is always here if you need assistance with QuickBooks. Have a good one!

 

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12 Comments
BettyJaneB
QuickBooks Team

QBO Support does not seem to be working - will not populate a number to call them and chat does not seem to be an option any longer - is anyone having same issue?

It's nice to have you in the Community today, @krklndsvc.

 

First of all, I want to make sure that you get the best help possible. If you could please provide me with some more details as to what you were experiencing, I would be happy to take a look and help get it taken care of. However, if you wish to speak to one of our representatives, you can reach them through the contact information found in this link: Get help with QuickBooks Online

 

Also, our QuickBooks Online Support Team can be accessed through this link: https://help.quickbooks.intuit.com/prechats/offerings/QBOP-CHAT/15024/view.

 

Please know that the Community is always here if you need assistance with QuickBooks. Have a good one!

 

View solution in original post

Wally64
Level 1

QBO Support does not seem to be working - will not populate a number to call them and chat does not seem to be an option any longer - is anyone having same issue?

I cannot access my account and I am being charged $20 per month for a business  program

KarenEdithL
Moderator

QBO Support does not seem to be working - will not populate a number to call them and chat does not seem to be an option any longer - is anyone having same issue?

Hi @Wally64,

 

In this case, I would suggest you contact our support team so we could discuss this billing concern in a secure environment. 

 

If you have other concern aside this charge, please let me know. I'm always ready to help.

Anonymous
Not applicable

QBO Support does not seem to be working - will not populate a number to call them and chat does not seem to be an option any longer - is anyone having same issue?

need support message says one to three minutes no luck   acc. # 17155266    [removed]

Anonymous
Not applicable

QBO Support does not seem to be working - will not populate a number to call them and chat does not seem to be an option any longer - is anyone having same issue?

I don't want a chat- [please have support contact me by phone

BettyJaneB
QuickBooks Team

QBO Support does not seem to be working - will not populate a number to call them and chat does not seem to be an option any longer - is anyone having same issue?

Glad to have you here in the Community, @Anonymous.

 

I'm here to help share some information about our QuickBooks contact support and get you pointed in the right direction. 

 

I'd like to provide the assistance that you need. However, may I know what specific issue are you experiencing right now? Any details about your concern would be a big help so we can sort your issue out.

 

On the other hand, if you wish to speak with our live phone representatives, you can do this by entering your contact information on the call back section in your QuickBooks.

 

Let me guide you how:

  1. Click on Help button at the upper right corner. 
  2. Select on Contact Us.
  3. Enter your concern on the How can we help box.
  4. Click on Continue.
  5. Select on Get a call back.
  6. Enter your contact information.
  7. Click on the Call me button.

help 1.PNG help 2.PNG

This information should get you on the right track.

 

Don't hesitate to reach back out to me if I can be of additional assistance by leaving a reply below. I'm always here to lend a helping hand. Have a great weekend ahead.

Astrid
Level 1

QBO Support does not seem to be working - will not populate a number to call them and chat does not seem to be an option any longer - is anyone having same issue?

Good day. The link Help ? , doesn't work.  It seems the chat does not work. How I could contact someone? Thanks

AlexV
QuickBooks Team

QBO Support does not seem to be working - will not populate a number to call them and chat does not seem to be an option any longer - is anyone having same issue?

There are different ways to get an assistance from a QuickBooks expert, Astrid.

 

You can always post any questions you have here in QuickBooks Community. We're available anytime to guide and assist you. 

 

Aside from chat, you can also reach out to our Phone Agents. You can follow the steps shared by BettyJaneB. Here's an article for the working hours of our Customer Support Team.

 

We can perform some troubleshooting steps if you can't get into the chat window. The first one is to use an incognito window. From there, go again on the Help page to see if it works already. Let's also clear the cache to help get rid on any unusual behavior. If the same thing happens, try using a different browser. I'd suggest Google Chrome, Mozilla Firefox, or Microsoft Edge.

 

Let me know if you need anything else. I'm looking forward to assisting you again.

Catering52
Level 1

QBO Support does not seem to be working - will not populate a number to call them and chat does not seem to be an option any longer - is anyone having same issue?

I cannot access my account to view my paystubs. I've changed my user ID and my password several times and still nothing. Can some please help me...

SarahannC
Moderator

QBO Support does not seem to be working - will not populate a number to call them and chat does not seem to be an option any longer - is anyone having same issue?

We have a reported issue similar to yours, Catering52.

 

You are one of the affected users if you're getting an error when logging in to your account. Please consider contacting Workforce support for further assistance and they'll also add you as one of the affected users.

 

On the other hand, if no error occurs, you can try accessing your account via private browser. Let me provide you the steps that will guide you through the process:

 

  1. Log in to your account using an incognito window. 
  2. If you're able to log in, you can clear the cache on your regular browser. 
  3. Another option is to use supported browsers with QuickBooks.

 

Get back to me if need further assistance. I'm always here to help!

Lawrence61
Level 1

QBO Support does not seem to be working - will not populate a number to call them and chat does not seem to be an option any longer - is anyone having same issue?

I am not able to contact Intuit on any level, through email or chat.  All screens are blank and as you click other ways to try and do as the reps are saying on these replies, it doesn't work!   They give samples and show it on these replies, but we, the customers don't see those screens.  Please Intuit, fix the chat and email source or any other type of contact so we can contact you.  I have been trying navigating every part of your intuit sections, and none let me contact you.  I see many other complaints that customers cant reach you.  I cant get payroll sent through direct deposit unless you give support phone numbers or chat or email.  I don't want community help, because I need tech on your side to fix it.  Its not something a customer can navigate and fix or I would.  I have been using QuickBooks for 20 years and I need your tech rep to fix it.

JamesDuanT
Moderator

QBO Support does not seem to be working - will not populate a number to call them and chat does not seem to be an option any longer - is anyone having same issue?

Thanks for bringing this to our attention, Lawrence61.

 

Before attempting to contact our Customer Care Team, we'd recommend updating your QuickBooks Desktop to the latest release. This will remove unexpected issues when using the program.

 

Then, you can try reaching out our representatives within the program again: Contact QuickBooks Desktop support.

 

If the same issue occurs, you can reach them through the QuickBooks website. Here's how:

  1. Go to this link and select QuickBooks Desktophttps://help.quickbooks.intuit.com/en_US/contact.
  2. Select the edition you're using in the Which edition? field.
  3. Enter a short detail of your concern since the characters are limited.
  4. Click Continue and you'll have the Chat with us or the Have us call you options.

Keep us posted on how this goes so we can check what else we can do.

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