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Hello:
We have set our preferences to have sick pay print on the employee paystub. This is working correctly on many of our employees, but not all. For some employees with negative or zero balances in sick pay nothing is printing on their paystubs. We do have some employees with negative balances that DO print on the paystub, so the balance doesn't seem to be the problem.
Any thoughts?
Thanks,
Susan
Hello there, @Susan T8.
Allow me to share some information about your concern about printing sick pay paystubs in QuickBooks Desktop Payroll.
There are multiple reasons you might have trouble printing your paystub from QuickBooks Desktop. Here are some solutions to the most common issues.
Before you start make sure:
Solution 1: Print from another program.
Let’s make sure you can print from any program. In these steps, we’ll use Notepad. You can try to print from any program you have, as long as it's not QuickBooks.
If it didn’t print, go to Solution 2.
If the other program did print successfully, go to Solution 3.
Solution 2: Test the printer setup
Use these steps to test your printer’s setup.
Step 1: Make sure the printer is set up correctly.
Step 2: Make sure the printer is the right one
Step 3: Print to a different printer
Solution 3: Test your company file and QuickBooks installation.
Test your company file.
If you still can’t print from a sample file, go to Solution 4.
Solution 4: Run the Print and PDF tool from the QuickBooks Tool Hub
If you still can’t print, Re-install QuickBooks for Windows.
You can also check this article to learn how to invite your employees through QuickBooks Desktop Payroll to see and print their own pay stubs and W-2s online also, how to see and print your pay stubs online or in the Workforce mobile app. You can also see your time off balances and year-to-date pay.
Please know that I'm here to assist you with printing your sick pay paystubs in QuickBooks Desktop Payroll. Don't hesitate to ask if you need further help. Stay safe!
Could you please reread my question? Your response doesn't answer what I was asking about.
Susan
It's important to include all necessary details in employees' pay stubs to maintain transparency in records, @Susan T8. I'm here to ensure you can successfully do this.
Both negative and zero balances will show when you print or preview your paystubs in QuickBooks Desktop. Since this issue occurred on your end, we can troubleshoot this.
Firstly, you can use the steps provided by my colleague, @ShaniamarieC, to check if this is a printing issue.
After that, if the issue persists, let's troubleshoot this matter further by following the steps I'll provide.
For more detailed instructions, please refer to this article: Fix PDF and Print problems with QuickBooks Desktop.
If you want to gain access to your business finances and information about your employees, you can visit this article for guidance: Run payroll reports.
If you have any additional inquiries regarding why employees with zero or negative balances do not appear on their printed paystubs, please don't hesitate to reach out to us by leaving a comment below. The Community space is always available to assist you.
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