Quickbooks desktop 2021 payroll sick pay on paystubs

Hello there, @Susan T8.

Allow me to share some information about your concern about printing sick pay paystubs in QuickBooks Desktop Payroll.

There are multiple reasons you might have trouble printing your paystub from QuickBooks Desktop. Here are some solutions to the most common issues.

Before you start make sure:

• You update QuickBooks to the latest release. 
• Your computer is connected to the printer.
• You have the latest printer driver installed.
• There are no error messages or warning lights on your printer.

Solution 1: Print from another program.

Let’s make sure you can print from any program. In these steps, we’ll use Notepad. You can try to print from any program you have, as long as it's not QuickBooks.

1. Select Start and browse to Notepad.
2. Enter some text and go to File, then select Print.
3. Select the correct printer and select Print.

If it didn’t print, go to Solution 2.

If the other program did print successfully, go to Solution 3.

Solution 2: Test the printer setup

Use these steps to test your printer’s setup.

Step 1: Make sure the printer is set up correctly.

1. Turn off the printer, restart your computer, and then turn the printer back on.
2. Make sure you load the printer paper correctly.
3. Select Start, select Control Panel, then double-click Printers and Faxes.
4. If the printer shows Offline, right-click the printer and select Use Printer Online.
5. Double-click the printer and if there are print jobs displayed in the queue, select Printer, then Cancel All Documents.
6. Close the window.
7. Right-click the printer, select Properties, and then select Print Test Page.
8. Note: If the printer is a network printer and the test page doesn't print, network issues could be the cause.

Step 2: Make sure the printer is the right one

1. In QuickBooks, go to the File menu and select Printer Setup.
2. Select the form you want to print.
3. Make sure the printer name matches the exact name of the printer you want to use. If not, you’ll need to correct the setup within your computer’s Printer Setup first.
4. Select Help in this area for more help on these settings.

Step 3: Print to a different printer

1. In QuickBooks, go to File, then select Printer Setup.
2. Select the form you want to print.
3. Select a different printer, like the Microsoft XP printer.
4. Select Help in this area for more help with these settings.

Solution 3: Test your company file and QuickBooks installation.

Test your company file.

• Print a different form or, if you’re using customized forms or memorized reports, try a standard form or report.
• If you were printing a batch of forms in QuickBooks, try to print a single form. If successful, try to print smaller batches.
• Open one of the QuickBooks sample company files and try to print the same type of form or report. If it works, use Resolve data damage on your company file to resolve any data damage in your file and then try to print again.

If you still can’t print from a sample file, go to Solution 4.

Solution 4: Run the Print and PDF tool from the QuickBooks Tool Hub

 If you still can’t print, Re-install QuickBooks for Windows.

You can also check this article to learn how to invite your employees through QuickBooks Desktop Payroll to see and print their own pay stubs and W-2s online also, how to see and print your pay stubs online or in the Workforce mobile app. You can also see your time off balances and year-to-date pay.

• Invite your employees to QuickBooks Workforce to see pay stubs and W-2s if you use QuickBooks Deskto...
• View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce

Please know that I'm here to assist you with printing your sick pay paystubs in QuickBooks Desktop Payroll. Don't hesitate to ask if you need further help. Stay safe! 

Could you please reread my question?  Your response doesn't answer what I was asking about.

Susan

It's important to include all necessary details in employees' pay stubs to maintain transparency in records, @Susan T8. I'm here to ensure you can successfully do this.

Both negative and zero balances will show when you print or preview your paystubs in QuickBooks Desktop. Since this issue occurred on your end, we can troubleshoot this. 

Firstly, you can use the steps provided by my colleague, @Shania_C, to check if this is a printing issue.

After that, if the issue persists, let's troubleshoot this matter further by following the steps I'll provide.

1.  Restart and reset your temp folder permissions.
2. Create a new template or form.
3. Update the Print Spooler service properties.
4. Reconcile window disappears or doesn't show.
5. Test, reinstall, and adjust permission for XPS Document Writer.

For more detailed instructions, please refer to this article: Fix PDF and Print problems with QuickBooks Desktop.

If you want to gain access to your business finances and information about your employees, you can visit this article for guidance: Run payroll reports.

If you have any additional inquiries regarding why employees with zero or negative balances do not appear on their printed paystubs, please don't hesitate to reach out to us by leaving a comment below. The Community space is always available to assist you.